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LiveAgent VS Scilab

Compare LiveAgent VS Scilab and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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  3. » Reviews
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Scilab logo Scilab

Scilab Official Website. Enter your search in the box aboveAbout ScilabScilab is free and open source software for numerical . Thanks for downloading Scilab!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Scilab Landing page
    Landing page //
    2023-02-10

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Scilab features and specs

  • Open Source
    Scilab is free and open-source software, allowing users to access the source code and modify it to suit their needs without any cost.
  • Extensive Mathematical Functionality
    Scilab provides a wide range of mathematical functions and capabilities for numerical computation, making it suitable for a variety of scientific and engineering applications.
  • Toolboxes and Modules
    It offers various built-in toolboxes and modules for specialized tasks, such as signal processing, control systems, and optimization, expanding its functionality.
  • Cross-Platform Support
    Scilab runs on different operating systems, including Windows, macOS, and Linux, providing flexibility for users working in diverse environments.
  • Strong Community Support
    A large and active user community means that users can find plenty of support, tutorials, and third-party contributions, easing the learning curve.
  • Integration Capabilities
    Scilab can be easily integrated with other software and tools, such as Modelica for modeling and simulation, enhancing its versatility in different workflows.

Possible disadvantages of Scilab

  • Performance
    Scilab may not be as performance-optimized as some other numerical computation software, like MATLAB, especially for very large datasets or highly complex calculations.
  • Learning Curve
    While Scilab is powerful, it can be challenging for beginners to master due to its extensive functionality and the need to learn its scripting language.
  • Less Commercial Support
    As open-source software, Scilab does not offer the same level of commercial support or extensive professional resources that are available for some paid alternatives like MATLAB.
  • Documentation Quality
    Although Scilab has a lot of documentation, some users find that it lacks depth or clarity compared to other software, making it harder to find thorough explanations or examples.
  • Graphical User Interface
    The graphical user interface (GUI) of Scilab is not as polished or user-friendly as that of some competitor tools, which can impact user experience.
  • Compatibility Issues
    Interoperability with MATLAB can be limited, potentially causing issues when porting code or collaborating with MATLAB users.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Scilab

Overall verdict

  • Overall, Scilab is a robust and cost-effective alternative to other commercial numerical computation software. Its strengths lie in its flexibility and the support of a large community of users and contributors.

Why this product is good

  • Scilab is considered good by many due to its open-source nature, comprehensive capabilities for numerical computations, and its extensive community support. It offers a wide range of mathematical functions for engineering and scientific applications and is particularly favored for its ability to handle complex data analysis and simulations. Additionally, its compatibility with MATLAB code and its powerful graphical capabilities make it a versatile tool for developers and researchers.

Recommended for

    Scilab is recommended for engineers, scientists, and educators who require a powerful computational tool without the associated costs of commercial software. It is also suitable for students and researchers who are looking to perform complex mathematical modeling and simulations.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Scilab videos

+ Add

Scilab IPCV 1.2

More videos:

  • Review - Raspberry Pi for Computer Vision with Scilab
  • Review - Tone Recognition with Scilab and LabVIEW to Scilab Gateway

Category Popularity

0-100% (relative to LiveAgent and Scilab)

LiveAgent

Scilab

Customer Support
100 100%
Customer Support
0% 0
Technical Computing
0 0%
Technical Computing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Numerical Computation
0 0%
Numerical Computation
100% 100

Questions and Answers

As answered by people managing LiveAgent and Scilab.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Scilab. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Scilab

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Scilab Reviews

25 Best Statistical Analysis Software
Scilab is a powerful, free, and open-source software widely used by researchers, students, and professionals in various fields such as engineering, mathematics, physics, and more.
Source: www.scijournal.org
7 Best MATLAB alternatives for Linux
The syntax of Scilab is similar to MATLAB it also provides a source code translator to convert MATLAB code to Scilab.
Source: cyanogenmods.org
Matlab Alternatives
Scilab is an open-source similar to the implementation of Matlab. The approximation techniques known as Scientific Computing is used to solve numerical problems. To achieve this, the team of Scilab developers made use of Solvers and algorithms to build the algebraic libraries. Scilab is one of the major alternatives to Matlab along with GNU Octave.
Source: www.educba.com
10 Best MATLAB Alternatives [For Beginners and Professionals]
Scilab has 1700 mathematical functions for engineering applications and data analysis. You can also use Scilab to solve various constrained and unconstrained problems such as shape and topology optimizations etc.
Source: thetechtop10.com
4 open source alternatives to MATLAB
Scilab is another open source option for numerical computing that runs across all the major platforms: Windows, Mac, and Linux included. Scilab is perhaps the best known alternative outside of Octave, and (like Octave) it is very similar to MATLAB in its implementation, although exact compatibility is not a goal of the project's developers.
Source: opensource.com

What are some alternatives?

When comparing LiveAgent and Scilab, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MATLAB - A high-level language and interactive environment for numerical computation, visualization, and programming

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wolfram Mathematica - Mathematica has characterized the cutting edge in specialized processing—and gave the chief calculation environment to a large number of pioneers, instructors, understudies, and others around the globe.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GNU Octave - GNU Octave is a programming language for scientific computing.

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