Software Alternatives, Accelerators & Startups

LiveAgent VS replit

Compare LiveAgent VS replit and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

replit logo replit

Code, create, andlearn together. Use our free, collaborative, in-browser IDE to code in 50+ languages — without spending a second on setup.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • replit Landing page
    Landing page //
    2023-07-30

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

replit features and specs

  • Ease of Use
    Replit offers an intuitive interface that makes it easy to start coding without needing to set up development environments. This can significantly lower the barrier to entry for beginners.
  • Collaborative Coding
    Replit facilitates real-time collaboration, allowing multiple users to work on the same codebase simultaneously, similar to tools like Google Docs.
  • Supports Multiple Languages
    Replit supports a wide range of programming languages including Python, JavaScript, C++, and many more. This makes it flexible for users with different needs.
  • Cloud-Based
    Being a cloud-based platform, Replit enables users to access their code from any device with an internet connection, eliminating the need for local storage.
  • Built-in Package Manager
    Replit comes with built-in package managers for various languages, making it easier to include third-party libraries and dependencies.
  • Educational Tools
    The platform offers various resources for educators, such as interactive coding environments and classroom management tools, making it ideal for academic settings.

Possible disadvantages of replit

  • Performance Limitations
    Being a cloud-based IDE, Replit may encounter performance issues for larger projects or those requiring intensive computational resources.
  • Limited Customization
    The environment may lack some customization options and advanced settings available in traditional, locally-installed IDEs.
  • Dependency on Internet
    Since it's cloud-based, an active internet connection is mandatory for coding, which can be a drawback in situations with unreliable internet access.
  • Privacy Concerns
    Hosting code on a third-party platform may raise privacy and security issues, especially for proprietary or sensitive projects.
  • Subscription Costs
    While Replit offers a free tier, advanced features, higher resource limits, and premium support come at a subscription cost, which may be a barrier for some users.
  • Limited Debugging Tools
    The platform's debugging tools may not be as robust as those available in more established, dedicated IDEs.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

replit videos

Repl.it SciTech Talk | MIT Arab SciTech 2019

More videos:

  • Review - KaBooM! by Swag Bags
  • Review - Kaboom Mold And Mildew With Bleach Review
  • Review - First Step Coding intro to Repl.it
  • Review - Kaboom Review with the Game Boy Geek

Category Popularity

0-100% (relative to LiveAgent and replit)
Customer Support
100 100%
0% 0
Programming
0 0%
100% 100
Help Desk
100 100%
0% 0
Text Editors
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and replit.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and replit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and replit

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

replit Reviews

  1. Monkeyman666
    · sysadmin at dagul ·
    Nice web hosting for small website [non production]

    easy setup.

    🏁 Competitors: Heroku
  2. very good for my kids

8 Best Replit Alternatives & Competitors in 2022 (Free & Paid) - Software Discover
Replit is a simple yet powerful online ide, editor, compiler, interpreter, and repl. Code, compile, run, and host in 50+ programming languages. The collaborative browser based ide – replit.
12 Best Online IDE and Code Editors to Develop Web Applications
Moreover, the moment you are ready with the code, it instantly goes live to the world. If you also want to learn about code, Replit has more than three million technologists, creatives, passionate programmers, and more. With real-time collaboration with your teams, your team will be more productive. Additionally, you can create applications, bots, etc., with the help of...
Source: geekflare.com
Best Online Code Editors For Web Developers
Replit allows users to write code and build apps and websites using a browser. The site also has various collaborative features, including capability for real-time, multiuser editing with a live chat feed.
Source: techarge.in

Social recommendations and mentions

Based on our record, replit seems to be more popular. It has been mentiond 634 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

replit mentions (634)

  • I've tried all (46 😵‍💫) AI Coding Agents & IDEs
    Replit AI Most advanced AI Agent for coding, in my opinion. Has two modes: Agent or Assistant. True full-stack app generator. Has its own server, DB, hosting... Here is the real app I built using it. - Source: dev.to / 6 days ago
  • Semantic Code Search
    We at Ducky.ai noticed a strange thing has happened in software development, we’re no longer writing code in the traditional sense. Instead, we describe what we want and ask the machine to write the first draft. Tools like GitHub Copilot, Cursor, Replit, and Devin have changed what it means to build. The keyboard isn’t gone, but it’s quieter. Developers are prompting, guiding, reviewing. Code appears in response... - Source: dev.to / 8 days ago
  • Product Engineers Should Ship Fast AND Secure Vibe Generated Code
    LLM coding assistants like Replit, Cursor, and more can be used to crank out code faster than any security expert can keep up. Automated application security scans while developing are the solution to this problem. - Source: dev.to / 12 days ago
  • Build Express.js APIs with AI - A Vibe Coding Solution for Backend
    Vibe coding tools are fantastic - they let you quickly create basic websites without coding skills. Tools like Replit, Lovable, and v0 do a great job helping non-technical folks build ideas using natural language. - Source: dev.to / 14 days ago
  • Level Up Your Coding Game with These Free Vibe Coding Tools!
    Replit's cloud-based IDE redefines collaborative coding with real-time multiplayer editing and instant environment setup. Its customizable workspace features integrated AI assistance (Ghostwriter), persistent containers, and seamless deployment capabilities. Developers can code in 50+ languages without local setups, while features like project templates and package management streamline prototyping. The platform's... - Source: dev.to / 17 days ago
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What are some alternatives?

When comparing LiveAgent and replit, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

VS Code - Build and debug modern web and cloud applications, by Microsoft

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sublime Text - Sublime Text is a sophisticated text editor for code, html and prose - any kind of text file. You'll love the slick user interface and extraordinary features. Fully customizable with macros, and syntax highlighting for most major languages.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Visual Studio - Microsoft Visual Studio is an integrated development environment (IDE) from Microsoft.