Software Alternatives, Accelerators & Startups

LiveAgent VS React

Compare LiveAgent VS React and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

React logo React

A JavaScript library for building user interfaces
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • React Landing page
    Landing page //
    2023-04-19

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

React features and specs

  • Component-Based Architecture
    React encourages the creation of reusable UI components, which can be leveraged to build complex user interfaces efficiently. This promotes better code organization and separation of concerns.
  • Virtual DOM
    React uses a virtual DOM to optimize and accelerate the process of updating the browser’s DOM, significantly improving application performance.
  • Strong Community and Ecosystem
    React has a large and active community, which means plenty of third-party libraries, tools, and community support are readily available to assist developers.
  • JSX Syntax
    React’s JSX syntax allows developers to write HTML structures within JavaScript code, making the code more readable and easier to debug.
  • Unidirectional Data Flow
    React promotes a unidirectional data flow, which helps maintain the predictability and ease of debugging, especially for larger applications.
  • Extensive Documentation
    React's official documentation is comprehensive, well-organized, and provides numerous examples and tutorials to help developers get started and advance their skills.

Possible disadvantages of React

  • Steep Learning Curve
    React comes with a steep learning curve for beginners, especially those unfamiliar with JavaScript ES6 and JSX syntax.
  • Boilerplate Code
    Setting up a React project often requires boilerplate code, which can be cumbersome and time-consuming compared to simpler frameworks.
  • Fast-Paced Development
    React and its associated libraries evolve rapidly, necessitating frequent updates and learning new patterns, which can be overwhelming for developers.
  • Complexity in Larger Applications
    As a React application grows in size, managing state and props across components can become complex, sometimes necessitating additional state management libraries like Redux or Context API.
  • SEO Challenges
    React, being a JavaScript library, can present challenges for search engine optimization (SEO) due to Googlebot's limitations in executing JavaScript, although this can be mitigated with server-side rendering (SSR) or static site generation (SSG).

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

React videos

What Is React?

More videos:

  • Review - NOT Worth Buying? Nike EPIC REACT FLYKNIT 2 vs Epic React REVIEW
  • Review - NIKE REACT INFINITY RUN FLYKNIT REVIEW | The Ginger Runner

Category Popularity

0-100% (relative to LiveAgent and React)
Customer Support
100 100%
0% 0
Javascript UI Libraries
0 0%
100% 100
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and React.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and React. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and React

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

React Reviews

Top JavaScript Frameworks in 2025
ReactJS is a JavaScript based UI development library which is developed by Facebook. It is an open-source framework which is widely used by developers for web development. One of the major reasons why React.JS is widely popular is because it uses Virtual DOM. This enables developers to create web applications faster.
Source: solguruz.com
The 20 Best Laravel Alternatives for Web Development
React’s the cool kid on the block, turning heads since Facebook dropped it at our feet. Building dynamic user interfaces feels less like coding, more like crafting with this JavaScript library.
Top 9 best Frameworks for web development
React uses a virtual DOM to optimize the performance of UI updates and follows a one-way data flow for easy tracking of data changes. With its active community and abundance of third-party resources and libraries, React is a solid choice for web development.
Source: www.kiwop.com
9 Best JavaScript Frameworks to Use in 2023
React can be used as a base in the development of single-page or mobile applications. However, React is concerned with rendering data to the DOM, so creating React apps usually requires additional libraries for state management, routing, and interaction with an API.
Source: ninetailed.io
JavaScript: What Are The Most Used Frameworks For This Language?
Some of its top features include server-side rendering, automatic code splitting, client-side routing, built-in CSS support, static site generation and API routes. Overall, Next.JS is a powerful and flexible framework that provides developers with a simple and intuitive way to build complex React applications with ease. It is widely used in the React community and has a...
Source: www.bocasay.com

Social recommendations and mentions

Based on our record, React seems to be more popular. It has been mentiond 814 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

React mentions (814)

  • Indie Hacking with Open Source Tools: Innovating on a Budget
    One inspiring example is a developer building a "Todoist Clone" using a combination of React, Node.js, and MongoDB. The developer tapped into open source libraries and community support to create a highly responsive task management application. This project underscores how indie hackers can achieve rapid development and adaptation with minimal budget – a theme echoed in several indie hacking success stories. - Source: dev.to / 14 days ago
  • Next.js Localization: How to Build a Multilingual Website with Next-Intl
    Next.js is a very popular framework built on top of the React.js library and it provides the best Development Experience for building applications. It offers a bunch of features like:. - Source: dev.to / 27 days ago
  • Web Development Using React Framework
    Explore the official React documentation. - Source: dev.to / about 1 month ago
  • Monorepo Tutorial With Lerna, Storybook & Next.js
    We’ll be creating the components package inside the packages directory. In this monorepo package, we’ll be building React components which will be consumed by our Next.js application (front-end package). - Source: dev.to / about 1 month ago
  • Migrating from AngularJS to React
    After evaluating our options including upgrading from AngularJS to Angular (the name for every version of Angular 2 and beyond) or migrating and rewriting our application in a completely new JavaScript framework: React. We ultimately chose to go with ReactJS. - Source: dev.to / about 1 month ago
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What are some alternatives?

When comparing LiveAgent and React, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vue.js - Reactive Components for Modern Web Interfaces

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Next.js - A small framework for server-rendered universal JavaScript apps

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Svelte - Cybernetically enhanced web apps