Software Alternatives, Accelerators & Startups

LiveAgent VS ProsperStack

Compare LiveAgent VS ProsperStack and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ProsperStack logo ProsperStack

Subscriber retention done right.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • ProsperStack Landing page
    Landing page //
    2022-06-15

When it comes to revenue growth, having a high churn rate is like filling a leaky bucket.

Stop wasting time and money on patches. Upgrade your bucket.

Meet ProsperStack: The only platform that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned.

ProsperStack

$ Details
paid $200.0 / Monthly
Platforms
Stripe Chargebee Recurly Chargify Paddle Zuora Hubspot Salesforce Intercom Braintree Slack Segment Twilio Zapier
Release Date
2020 May

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ProsperStack features and specs

  • Integrations: Yes
  • Cancellation flow: Yes
  • Custom Branding: Yes
  • Exit Surveys: Yes
  • Offers and Incentives: Yes
  • Segmentation: Yes
  • A/B Testing: Yes
  • Dashboard Insights: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

ProsperStack videos

No ProsperStack videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to LiveAgent and ProsperStack)
Customer Support
100 100%
0% 0
Customer Retention
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Success
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and ProsperStack.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

ProsperStack's answer:

  1. The Easiest Set Up. We’re built to be a seamless, user-friendly and low code solution that your development team can seriously implement within days versus months.
  2. The Most Integrations. We easily integrate with Stripe, Chargebee, Paddle, Braintree, Chargify, Recurly and Zuora, as well as the following CRMs: HubSpot, Salesforce, Intercom and Segment.
  3. The Best Optimization. We give you a whole host of incentive options, A/B testing capabilities, exit survey components, customer segmentation and robust reporting insights.
  4. The Smartest Support. We match you with a dedicated retention expert who is there to personally support and guide you through initial implementation and ongoing optimization.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

ProsperStack's answer:

ProsperStack is tech-stack agnostic. We offer more integrations than anyone on the market, including custom API integrations, so you can use all your favorite tools to reduce customer churn.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

ProsperStack's answer:

High volume subscription businesses that allow customers to cancel online.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

ProsperStack's answer:

Our vision is to be the ultimate subscriber acquisition and retention machine. It takes a team of experts to build the perfect solution to your subscriber churn. Luckily, we've got expertise in every area of the subscription economy.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and ProsperStack. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and ProsperStack

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

ProsperStack Reviews

We have no reviews of ProsperStack yet.
Be the first one to post

What are some alternatives?

When comparing LiveAgent and ProsperStack, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Raaft - Reduce SaaS churn

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ChurnKey - The only platform that fixes every type of churn for you.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ChurnBuster - Stop Losing Money toFailed Payments in Stripe. Churn Buster saves you thousands of dollars every month by ensuring your customers update their payment information.