Software Alternatives, Accelerators & Startups

LiveAgent VS PromoTixApp

Compare LiveAgent VS PromoTixApp and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

PromoTixApp logo PromoTixApp

PromoTix is the world's first and only free online ticketing platform for events. Use PromoTix to create and ticket events, market events, and monetize your live stream event with secured and ticketed unique URLs online to the world.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • PromoTixApp Landing page
    Landing page //
    2023-05-26

PromoTix is the world's most advanced ticketing and marketing platform for event creators. The software is easy to use, blazingly fast, and jammed full of the features you need to sell tickets or collect registrations to your event. Create discount codes, add guests and guest lists, and use our mobile app to checkin attendees at the door.

Where PromoTix shines is in its advanced patented marketing features that help you sell more tickets to your events. We've built the event industry's best marketing software backed by the world's only free ticketing platform. This means you'll not only be more profitable, but you'll sell more tickets. Launch your own branded mobile app to iOS and Android devices without any developers. Create Brand Ambassador programs and have them sell tickets for you by tapping into the thousands of ambassadors already on our platform. Sell more merchandise by tying in your Shopify store. Make Pre-Sale Registration Pages go viral with the help of fans and contests. Launch ads on Facebook, Instagram, send emails and texts. Even see who your event attendees are listening to on Spotify.

Then, take your events virtual and start reaching attendees around the globe with our Live Streaming platform that's fully secured by our ticketing system. Collect registrations and sell tickets to monetize your live streams. Create advanced productions with OBS.

You can do it all with PromoTix. PromoTix is your complete event management solution.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

PromoTixApp features and specs

  • Ticket management: Free Ticketing
  • Ticket management: Discount Codes
  • Ticket management: Guest Lists
  • Ticket management: Advanced Reporting
  • Ticket management: Mobile Scanning Checkin
  • Live Stream Sessions: Secured Live Streaming (Ticketed for Monetization)
  • Event Marketing: Ambassador Programs
  • Event Marketing: Event Mobile Apps (Branded)
  • Event Marketing: Email Marketing
  • Event Marketing: Social Media Marketing
  • Event Marketing: SMS Marketing
  • Event Marketing: Pre-Sale Registration Pages (Viral)
  • Event Management: Spotify Data Analytics
  • Event Management: Attendee Data Analytics

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

PromoTixApp videos

PromoTix Mini Commercial

Category Popularity

0-100% (relative to LiveAgent and PromoTixApp)
Customer Support
100 100%
0% 0
Event Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Online Ticketing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and PromoTixApp.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and PromoTixApp

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

PromoTixApp Reviews

We have no reviews of PromoTixApp yet.
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What are some alternatives?

When comparing LiveAgent and PromoTixApp, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ticket Tribe - Sell tickets online with no fees per ticket

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Attendize Event Ticketing - Attendize is a free & open-source ticket selling and event management platform