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LiveAgent VS Processing

Compare LiveAgent VS Processing and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Processing logo Processing

C++ and Java programming at the speed of thought.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Processing Landing page
    Landing page //
    2023-06-12

We recommend LibHunt Processing for discovery and comparisons of trending Processing projects.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Processing features and specs

  • Ease of Use
    Processing has a simple and straightforward syntax, making it accessible for beginners and quick for prototyping.
  • Visualization Capabilities
    Processing excels at creating visually appealing graphics, animations, and interactive content.
  • Active Community
    Processing has a large, active community that contributes tutorials, examples, libraries, and forums support.
  • Cross-Platform
    Processing is cross-platform, allowing developers to run their sketches on Windows, macOS, and Linux.
  • Educational Focus
    Processing is designed with teaching in mind and is widely used in educational settings to teach programming concepts.
  • Integration with Other Tools
    Processing can be easily integrated with other creative coding tools and software such as Arduino.

Possible disadvantages of Processing

  • Performance Limitations
    Processing may not be the best choice for highly performance-critical applications, especially those requiring intense computation.
  • Limited Functionality
    While great for graphics and animation, Processing might be limited for other types of development like database-driven applications.
  • Java Dependency
    Processing is built on top of Java, which may not be ideal or preferred for all users, especially those who do not wish to work with Java.
  • Scalability Issues
    Processing sketches might face challenges when scaling up to large or more complex projects.
  • Basic IDE
    The Processing IDE is quite basic compared to more advanced development environments, potentially limiting for complex project management.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Processing

Overall verdict

  • Yes, Processing is considered to be good, especially for artists, designers, and beginners who are interested in creative coding. Its simplicity and focus on visual output make it an excellent entry point for those looking to merge programming with art.

Why this product is good

  • Processing is a flexible software sketchbook and a language for learning how to code within the context of the visual arts. It's highly appreciated for its simplicity and ease of use, making it accessible for beginners. Additionally, it has a strong community and a wealth of tutorials and examples that help users to quickly get started with creating visual art and interactive media.

Recommended for

  • Artists and designers who want to learn coding
  • Educators looking for a tool to teach coding in a visual context
  • Beginners interested in interactive graphics and visualizations
  • Developers who want to quickly prototype visual ideas

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Processing videos

+ Add

Processing - Kickstarter Board Game Review

More videos:

  • Review - Processing or p5.js? My opinions
  • Review - Processing: A Game of Serving Humanity Review

Category Popularity

0-100% (relative to LiveAgent and Processing)

LiveAgent

Processing

Customer Support
100 100%
Customer Support
0% 0
3D
0 0%
3D
100% 100
Help Desk
100 100%
Help Desk
0% 0
Javascript UI Libraries
0 0%
Javascript UI Libraries
100% 100

Questions and Answers

As answered by people managing LiveAgent and Processing.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Processing. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Processing

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Processing Reviews

We have no reviews of Processing yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Processing seems to be more popular. It has been mentiond 340 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Processing mentions (340)

  • Processing Foundation is hiring a Processing Project Lead!
    You can learn more about the Processing software and community at processing.org, or visit the Processing4 repository, Processing website repository, and our roadmap. - Source: dev.to / 27 days ago
  • Cloth
    >web dev/gradle/java knowledge to build something like this Web dev (and not just in java) is dominated by "component integration" concerns, containing lots of structure but little content. Computation is delegated to libraries, and the problems more about complexity of integration (at build time) scaled distributed systems (at runtime). In contrast, writing a simulation is computationally intensive, so... - Source: Hacker News / about 1 month ago
  • Relax while watching bouncing particles making connections when they get closer
    See https://bleuje.com/animationsite/2024_1/ for a collection of programmatic black and white animations made with https://processing.org/ He even publishes the source code on https://github.com/Bleuje/processing-animations-code/tree/ma.... - Source: Hacker News / 5 months ago
  • Cosy Computing
    This is a nice comment and speaks to the notion that every medium has its own characteristic feel even is not "better" by some metric (e.g. Vinyl vs CDs, vs cassettes, vs live radio, vs mp3, etc.). A similar feeling of immediacy without any intervening concerns is hacking away at a Processing [https://processing.org/] sketch. In some sense it's the complete opposite of retro computing, but it engenders similar... - Source: Hacker News / 9 months ago
  • Want to be a software engineer? The difficulty of top down learning.
    In high school the first languages and tools I remember using were things like Turing, Processing, GreenFoot and BlueJ. All of which were learning tools, and with the exception of Turing, were Java abstractions with the main focus on graphical programming. These tools allowed me to do some pretty cool things, very quickly. These early experience are really what inspired my interest. - Source: dev.to / 10 months ago
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What are some alternatives?

When comparing LiveAgent and Processing, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

p5.js - JS library for creating graphic and interactive experiences

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenFrameworks - openFrameworks

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TouchDesigner - TouchDesigner is a visual development platform that equips you with the tools you need to create stunning realtime projects and rich user experiences.

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