Software Alternatives, Accelerators & Startups

LiveAgent VS Papers with Code

Compare LiveAgent VS Papers with Code and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Papers with Code logo Papers with Code

The latest in machine learning at your fingerprints
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Papers with Code Landing page
    Landing page //
    2022-07-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Papers with Code features and specs

  • Open Access
    Papers with Code provides free access to a vast repository of research papers and code implementations, making cutting-edge research available to a wider audience.
  • Reproducibility
    By linking research papers with their corresponding code, it promotes reproducibility, allowing researchers to verify results and build upon previous work more effectively.
  • Benchmarking
    The platform offers benchmarking tools and leaderboards, facilitating the comparison of different models and approaches on standard datasets and fostering competition in the research community.
  • Community Engagement
    Researchers and developers can contribute their own code and evaluations, which encourages community collaboration and the sharing of knowledge.
  • Resource Saving
    By providing implementations and datasets, it saves researchers time and resources, enabling them to focus on innovation rather than recreating existing work.

Possible disadvantages of Papers with Code

  • Quality Control
    Not all code implementations are thoroughly vetted or peer-reviewed, which can lead to issues with code quality and reliability.
  • Misalignment of Benchmarks
    Benchmarks and evaluations might not perfectly align with certain niche or novel research tasks, potentially skewing perceptions about model performance.
  • Dependence on Contributor Participation
    The platform relies heavily on community contributions; if participation wanes, the updates and breadth of resources could stagnate.
  • Integration Challenges
    Integrating and adapting third-party code into different environments or existing projects can sometimes be challenging due to dependencies or compatibility issues.
  • Information Overload
    With a vast amount of available papers and code, navigating and finding the most relevant and high-quality resources can be overwhelming for users.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Papers with Code videos

The best site for research papers with codes on Machine/Deep Learning | Research paper search

More videos:

  • Review - Papers With Code Machine Learning Papers and Code Free Resource

Category Popularity

0-100% (relative to LiveAgent and Papers with Code)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Papers with Code.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Papers with Code. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Papers with Code

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Papers with Code Reviews

We have no reviews of Papers with Code yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Papers with Code seems to be more popular. It has been mentiond 99 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Papers with Code mentions (99)

  • Computer Vision Made Simple with ReductStore and Roboflow
    An helpful approach is to browse the state of the art models in paperswithcode. This will give you an idea of the performance of different models on various tasks. - Source: dev.to / 9 months ago
  • Show HN: Simple Science – The Newest Science Explained Simply
    I think a way around this would some sort of voting/ popularity system? Papers with code (https://paperswithcode.com/) does this via Github stars sorting. Sure it doesn't mean something is established. But it at least gives some way to filter through the firehose of papers. Love this project btw! I think it has potential (and the timing is right now that everyone is looking for the next "attention is all... - Source: Hacker News / 10 months ago
  • Essential Deep Learning Checklist: Best Practices Unveiled
    Adapting to Evolving Standards: With the rapid progress in deep learning research and applications, staying current with the latest developments is crucial. The checklist underscores the importance of considering established standard architectures and leveraging current state-of-the-art (SOTA) resources, like paperswithcode.com, to guide project decisions. This dynamic approach ensures that projects benefit from... - Source: dev.to / 12 months ago
  • Understanding Technical Research Papers
    Papers With Code is one of the good resources to get you to get started. - Source: dev.to / about 1 year ago
  • Ask HN: Is there a data set for GitHub repos associated with academic papers?
    For ML/DL papers you can check https://paperswithcode.com/. - Source: Hacker News / over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Papers with Code, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ML5.js - Friendly machine learning for the web

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Machine Learning Playground - Breathtaking visuals for learning ML techniques.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon Machine Learning - Machine learning made easy for developers of any skill level