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LiveAgent VS OpenVPN

Compare LiveAgent VS OpenVPN and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  3. » Reviews
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OpenVPN logo OpenVPN

OpenVPN - The Open Source VPN
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • OpenVPN Landing page
    Landing page //
    2023-09-19

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

OpenVPN features and specs

  • Security
    OpenVPN uses robust encryption standards like AES-256, providing a high level of security for data transmission.
  • Open Source
    Being open-source, OpenVPN allows users to verify its code for vulnerabilities, ensuring transparency and reliability.
  • Flexibility
    OpenVPN can run on various platforms, including Windows, Mac, Linux, iOS, and Android, offering extensive compatibility.
  • Customizability
    Users can configure OpenVPN according to their specific needs, allowing advanced network setups and policies.
  • Performance
    OpenVPN offers strong performance with efficient handling of large data transmissions and support for high and stable speeds.
  • Community Support
    A large and active community provides ample resources, including tutorials, forums, and user support.
  • Cost
    As a free and open-source solution, OpenVPN significantly reduces the cost compared to many commercial VPN offerings.

Possible disadvantages of OpenVPN

  • Complex Setup
    Setting up OpenVPN can be complex and may require technical expertise, particularly for advanced configurations.
  • Resource Intensive
    OpenVPN can be resource-intensive compared to some other VPN protocols, potentially impacting the performance of older or lower-spec hardware.
  • Client Software
    The official OpenVPN client software has a less user-friendly interface compared to some commercial VPNs, possibly deterring less tech-savvy users.
  • Mobile Experience
    Although OpenVPN supports mobile devices, the user experience on mobile can be less streamlined compared to desktop environments.
  • Initial Learning Curve
    New users may find the initial learning curve steep due to the multitude of configuration options and the need for understanding networking concepts.
  • Support
    While community support is strong, there may not be as much immediate or personalized support as found with some commercial VPN services.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

OpenVPN videos

+ Add

OpenVPN Overview

More videos:

  • Tutorial - How to setup OpenVPN on Windows | macOS | Android | iOS - Smart DNS Proxy

Category Popularity

0-100% (relative to LiveAgent and OpenVPN)

LiveAgent

OpenVPN

Customer Support
100 100%
Customer Support
0% 0
VPN
0 0%
VPN
100% 100
Help Desk
100 100%
Help Desk
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100

Questions and Answers

As answered by people managing LiveAgent and OpenVPN.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and OpenVPN. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and OpenVPN

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

OpenVPN Reviews

The top 10 alternatives to OpenVPN
OpenVPN is an open-source software application that provides virtual private network (VPN) services. It allows the creation of secure network connections over the internet, using a custom security protocol that utilizes SSL/TLS for key exchange. OpenVPN is capable of traversing network address translators (NATs) and firewalls, providing users with the ability to securely...
Source: www.twingate.com
Best Top 20 OpenVPN Alternatives (Pros and Cons)
OpenVPN is a virtual private network system used to create trusted end-to-end connection configuration and remote access services. As with any other VPN service, OpenVPN also has its own drawbacks. For instance, its inability to bypass particular proxy servers and complexities in user journeys lead to less user-friendliness. Therefore, we will be discussing a few...
Source: cloudinfrastructureservices.co.uk
6 Types of VPN Protocols, Compared: Which is the Best to Use?
In most cases, OpenVPN or WireGuard will be your best bet. PPTP is a protocol we don’t recommend using because of its relatively low-level encryption. However, you could try this protocol when privacy and security are not your highest priorities, such as for unblocking streams. If OpenVPN is not supported or does not work well for whatever reason, you could consider using...
Source: vpnoverview.com
OpenVPN vs WireGuard: Which protocol is best?
OpenVPN was first released in May 2001. Although the PPTP protocol had been around for five years already at this point, OpenVPN became popular because it offered stronger encryption without too much of a drop in speed. Over the years, vulnerabilities were patched and new clients were developed that brought OpenVPN support to a greater range of devices. This previously...
Source: www.comparitech.com
9 Best NordVPN Alternatives You Must Use In 2022
The next alternative to NordVPN on our list is OpenVPN. OpenVPN allows you to establish a point-to-point secure connection between your device and the Internet. It is a flexible VPN solution that can cater to business needs as well.
Source: wethegeek.com

Social recommendations and mentions

Based on our record, OpenVPN seems to be more popular. It has been mentiond 40 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

OpenVPN mentions (40)

  • Ask HN: Who is hiring? (October 2023)
    OpenVPN is hiring! https://openvpn.net/ C++ Developer in the United States. Full-time| Fully remote| Flexible work schedules Link to look at vacancy details and apply:. - Source: Hacker News / over 1 year ago
  • Are there any work arounds for the Netflix new "household" system?
    How you connect to your modem will depend on the device you are using, but for windows laptops as an example you download the OpenVPN program and input your modem details there, much like you would any other vpn service. I think there would be some guides on youtube. https://openvpn.net/. Source: almost 2 years ago
  • Can i use PFSense to control incoming user connections (without a vpn?)
    I just started playing with CloudConnexa for remotely managing my second pFSense. Really nice and is free for up to 3 concurrent users. https://openvpn.net. Can also self-host OpenVPN access server with a free 2 concurrent license. Source: almost 2 years ago
  • Is the 7spotlight Markle family interview airing now? Is anyone watching and can provide comment? 👀📺
    If anyone is being blocked check out free OpenVPN. Source: about 2 years ago
  • Is it possible for a sysadmin to block only some packets from a VPN connection ?
    I too haven't used the client-nat directive in some years (I currently implement 1:1 NAT with pfsense to access my network because I'm too lazy to change the networks subnet from the default) so I decided to retest and it does appear that OpenVPN Connect clients do not properly support the client-nat directive but the traditional OpenVPN server/clients still do. I've just tested this on OpenVPN 2.6.3 Server,... Source: about 2 years ago
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What are some alternatives?

When comparing LiveAgent and OpenVPN, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProtonVPN - ProtonVPN is a security focused FREE VPN service, developed by CERN and MIT scientists. Use the web anonymously, unblock websites & encrypt your connection.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hotspot Shield - Hotspot Shield is a software application developed by AnchorFree, Inc.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Psiphon - Psiphon is circumvention software for Windows and Mobile platforms that provides uncensored access to Internet content. Read more about Psiphon.

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