Software Alternatives, Accelerators & Startups

LiveAgent VS OpenLayers

Compare LiveAgent VS OpenLayers and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OpenLayers logo OpenLayers

A high-performance, feature-packed library for all your mapping needs.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • OpenLayers Landing page
    Landing page //
    2021-09-27

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

OpenLayers features and specs

  • Open Source
    OpenLayers is free to use and is maintained by a robust community, enabling access to a wide range of functionalities without licensing fees.
  • Extensible
    The library is highly modular and customizable, allowing developers to extend its capabilities with plugins or by writing custom code.
  • Rich Feature Set
    Offers a wide array of features such as layer manipulation, vector drawing, and spatial analysis, making it suitable for complex mapping applications.
  • Cross-Browser Compatibility
    Supports major web browsers, ensuring a consistent experience across different user environments.
  • Integration Capabilities
    Easily integrates with other GIS tools and platforms, including GeoServer, PostGIS, and OGC standards.
  • Community Support
    Strong community support with extensive documentation, tutorials, and forums where developers can seek help and share knowledge.
  • Performance
    Efficient rendering capabilities for both vector and raster data, ensuring smooth performance for most use cases.

Possible disadvantages of OpenLayers

  • Complexity for Beginners
    Steep learning curve for beginners who may find the extensive features and configurations overwhelming.
  • Documentation Gaps
    Although extensive, the documentation can sometimes be incomplete or lacking in specific use-case examples.
  • Mobile Support
    Limited out-of-the-box support for mobile devices compared to some competing libraries, which may require additional customization.
  • Dependency Management
    Relying on multiple dependencies can complicate the setup process and require careful management to avoid conflicts.
  • File Size
    Can result in larger file sizes due to extensive functionalities, which may impact load times, especially on slower networks.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of OpenLayers

Overall verdict

  • Yes, OpenLayers is generally considered a good JavaScript library for creating interactive maps.

Why this product is good

  • OpenLayers offers a wide range of features, including support for various map layers, projections, and controls, which makes it highly versatile for developers.
  • It is open-source, which means it is free to use and has a community of contributors constantly improving it.
  • The documentation is thorough and helpful, making it easier for developers to implement and troubleshoot their maps.
  • OpenLayers is highly customizable, allowing developers to tailor maps to specific project needs.

Recommended for

  • Developers looking to implement detailed and interactive web maps.
  • Projects that require support for multiple layers and data formats.
  • Those who need a customizable and robust mapping solution.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

OpenLayers videos

Create Maps with Vector Tiles | OpenLayers | Mapbox GL JS

More videos:

  • Review - Membuat Peta Openlayers 3
  • Review - OpenLayers 3.x for Drupal

Category Popularity

0-100% (relative to LiveAgent and OpenLayers)
Customer Support
100 100%
0% 0
B2B SaaS
0 0%
100% 100
Help Desk
100 100%
0% 0
Business & Commerce
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and OpenLayers.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and OpenLayers. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and OpenLayers

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

OpenLayers Reviews

The Top 10 Alternatives to ArcGIS
OpenLayers is an open source JavaScript library for displaying map data on a web page. It provides a powerful, easy-to-use API for creating dynamic maps and making interactive queries to spatial data servers. OpenLayers has been used in many high-profile projects, including Google Earth, Wikimedia Maps, and CartoWeb. If you’re interested in adding mapping functionality to...
Survey of the Best Online Mapping Tools for Web Developers: The Roadmap to Roadmaps
OpenLayers was developed by MetaCarta as an open source equivalent to Google Maps, and the first version was published in June 2006. OpenLayers is an onling mapping tool that implements a JavaScript API for building rich web-based geographic applications, with an API similar to the Google Maps API. OpenLayers gained a lot of traction very fast, and development in the...
Source: www.toptal.com

Social recommendations and mentions

Based on our record, OpenLayers seems to be more popular. It has been mentiond 30 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

OpenLayers mentions (30)

  • How to Host and Test PMTiles on GitHub Pages — The Easiest Way to Serve Maps Without a Server
    You can host .pmtiles files (Protomaps tile archives) entirely on GitHub Pages and consume them using OpenLayers. This post shows how to:. - Source: dev.to / 20 days ago
  • My Second Year as a Developer Advocate: A Journey Through Different Conferences
    Our talk, “Open Source Mapping Library Shoot Out,” focused on comparing popular open-source mapping libraries like MapLibre GL JS, Leaflet, and OpenLayers, helping developers make informed decisions about the tools they use. This was my first time presenting at a third-party conference, but having my co-worker by my side made the experience less daunting and allowed me to focus more on delivering the content... - Source: dev.to / 10 months ago
  • Zooming User Interface (ZUI)
    You probably know this, but in Google Maps at least, you can use browser zoom (ctrl/cmd +/-) to change the size of labels without zooming into the actual map. ------ Speaking of maps, I got to work a fun zoom project a few years ago: https://map.fieldmuseum.org/ We used https://openlayers.org/ and thought long and hard about how to best handle zooming and variable levels of information density & visual hierarchy.... - Source: Hacker News / about 1 year ago
  • Handling files in enterprise web solutions
    In order to display the GeoJSON features on a map, we will use OpenLayers, which is a very powerful open-source mapping library that is also very simple to use. - Source: dev.to / over 1 year ago
  • 5 JavaScript mapping APIs compared
    OpenLayers is a modular, high-performance library designed for displaying and interacting with maps and geospatial data. It is a free, open-source JS library released under the 2-Clause BSD License, facilitating the creation of interactive and feature-rich web maps. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing LiveAgent and OpenLayers, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS Snowball - AWS Snowball is a petabyte-scale data transport service that uses secure devices to transfer large amounts of data into and out of the AWS cloud.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Net Solutions - Where innovation meets expertise. Award-winning digital solutions built for growth.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fluper - Fluper: Top Mobile App Development Company in USA, UK, UAE & INDIA that Specialises in iPhone (iOS), Android & Web App Development Services at Affordable cost.