Software Alternatives, Accelerators & Startups

LiveAgent VS OpenFrameworks

Compare LiveAgent VS OpenFrameworks and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OpenFrameworks logo OpenFrameworks

openFrameworks
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • OpenFrameworks Landing page
    Landing page //
    2023-09-30

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

OpenFrameworks features and specs

  • Open Source
    OpenFrameworks is open-source, allowing developers to access, modify, and contribute to its codebase. This fosters a community-driven development environment and encourages collaboration.
  • Cross-Platform
    It supports multiple platforms, including Windows, macOS, Linux, iOS, and Android, making it versatile for developing applications across various operating systems.
  • Rich Collection of Add-ons
    OpenFrameworks offers a wide range of add-ons and libraries contributed by the community, which extend the framework's capabilities and provide tools for graphics, sound, video, computer vision, and more.
  • Community Support
    The framework has a robust community that provides support via forums, tutorials, and a wealth of shared projects and code snippets, making it easier to learn and troubleshoot.
  • Artistic and Creative Focus
    OpenFrameworks is particularly well-suited for projects that emphasize creativity and artistic output, making it popular among artists and designers working on interactive installations and media art.

Possible disadvantages of OpenFrameworks

  • Steep Learning Curve
    While OpenFrameworks is powerful, its complexity can be daunting for beginners, especially those without experience in C++ programming.
  • Limited Documentation
    Although there is community support, the official documentation can sometimes be sparse or outdated, which can pose challenges for developers seeking detailed explanations or examples.
  • Performance Overhead
    As an abstraction layer over native OpenGL, OpenFrameworks might introduce performance overhead compared to writing raw OpenGL code, which can be a concern for high-performance applications.
  • Dependency Management
    Managing dependencies and ensuring compatibility across different platforms can be complex, especially when dealing with various libraries and add-ons.
  • Not Ideal for All Types of Applications
    OpenFrameworks is tailored towards creative coding and may not be the best choice for applications that require extensive GUI features or are more business-logic-oriented.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of OpenFrameworks

Overall verdict

  • OpenFrameworks is considered a good choice for those looking to explore creative coding due to its combination of versatility, performance, and community support. Its open-source nature and cross-platform capabilities make it an attractive option for both beginners and experienced developers in the field.

Why this product is good

  • OpenFrameworks is widely regarded as a solid toolkit for creative coding. It provides a comprehensive set of tools and functionalities aimed at artists, designers, and developers who seek to create interactive applications, visuals, and installations. The framework is built on top of C++ and offers extensive support for multimedia operations, making it suitable for graphics rendering, audio processing, and computer vision tasks. Additionally, OpenFrameworks benefits from an active community that contributes to a rich ecosystem of addons and shared projects, providing a collaborative environment for learning and experimentation.

Recommended for

  • Artists and designers looking to create interactive installations.
  • Developers interested in multimedia applications and simulations.
  • Educators teaching creative coding or multimedia art courses.
  • Hobbyists wanting to experiment with graphics and audio processing.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

OpenFrameworks videos

Part 2 of GAFFTA OpenFrameworks for Processing Coders

More videos:

  • Tutorial - openFrameworks tutorial - 000 intro to openFrameworks
  • Review - [openframeworks] Box2d study - Burst -

Category Popularity

0-100% (relative to LiveAgent and OpenFrameworks)
Customer Support
100 100%
0% 0
3D
0 0%
100% 100
Help Desk
100 100%
0% 0
VJ
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and OpenFrameworks.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and OpenFrameworks. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and OpenFrameworks

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

OpenFrameworks Reviews

We have no reviews of OpenFrameworks yet.
Be the first one to post

Social recommendations and mentions

Based on our record, OpenFrameworks seems to be more popular. It has been mentiond 32 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

OpenFrameworks mentions (32)

  • Ask HN: Who Are Your Favorite Photography and Generative Coding Artists?
    Zach Lieberman https://x.com/zachlieberman does his work in C++ with https://openframeworks.cc/. - Source: Hacker News / 3 months ago
  • Resolume
    Not exactly VJ, but could be used for it. https://openframeworks.cc. - Source: Hacker News / about 1 year ago
  • VVVV – A Hybrid Visual/Textual Development Environment
    - openFrameworks https://openframeworks.cc/ C++. - Source: Hacker News / over 1 year ago
  • Valve Says Counter-Strike 2 for macOS Not Happening, There Aren't Enough Players
    Vulkan is sort of a post-API API. It seems to be designed specifically with high performance render pipelines in mind, and "end users" should interface with it through an intermediary layer. Ie, you might prefer bgfx[0], cinder[1] or openframeworks[2]. 0: https://github.com/bkaradzic/bgfx 2: https://openframeworks.cc/. - Source: Hacker News / over 1 year ago
  • I'm starting to get tired
    Since you have C# experience, take this time to learn more about C++ while you continue to look. While yes, it is very easy to write bad code, it's not a huge deal since you just graduated and are just hacking around. Plus there are a lot of helpers these days to make writing bad code a little less likely.A former mentor of mine gifted me "C++ Without Fear" by Brian Overland which I can recommend. It's not too... Source: about 2 years ago
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What are some alternatives?

When comparing LiveAgent and OpenFrameworks, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Processing - C++ and Java programming at the speed of thought.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TouchDesigner - TouchDesigner is a visual development platform that equips you with the tools you need to create stunning realtime projects and rich user experiences.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Vvvv - vvvv is a graphical programming environment for easy prototyping and development.