Software Alternatives, Accelerators & Startups

LiveAgent VS Obkio

Compare LiveAgent VS Obkio and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Obkio logo Obkio

Simple Network Monitoring and Network Troubleshooting software to empower users to identify and troubleshoot network & application slowdown from the end-user perspective.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Obkio Landing page
    Landing page //
    2023-02-18

Obkio is a simple network monitoring and network troubleshooting SaaS solution that empowers users to take control of their network performance. Continuously monitor the health of network and core business applications to improve the end-user experience and identify the cause of intermittent network, VoIP, video, and applications slowdown in seconds - because nothing is more frustrating than a faulty connection.

Obkio’s solution consists of deploying physical or software network monitoring Agents at strategic locations in a company's offices or network destinations to continuously measure network performance, collect data, and notify users of network issues or degradation.

Obkio continuously tests and measures different operating parameters based on network metrics, such as latency, jitter, packet loss, quality of service and customer experience via the QoE (Quality of Experience) and performs speed ​​tests regularly to check whether the data available coincides well with what should be offered by service providers.

With Obkio’s Network Device Monitoring solution, monitor the performance of key devices such as Firewalls, Routers, Switches, Wifi APs and any SNMP-enabled devices.

Try Obkio for free with a 14-day trial, with access to all of Obkio’s premium features. Users can also choose from a variety of free and paid plans tailored to their needs.

Obkio

Website
obkio.com
$ Details
freemium $29.0 / Monthly (1 customer device included, 2 users included)
Platforms
Windows Mac OSX Linux Docker Web
Release Date
2018 January

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Obkio features and specs

  • Network Monitoring: Network monitoring from the end-user perspective.
  • Network Performance Monitoring: End-to-end network performance monitoring.
  • Network Device Monitoring: Monitor the health of key SNMP network devices.
  • Synthetic Traffic: Network monitoring using synethtic traffic.
  • Real-time Monitoring: Network Monitoring Agents send synthetic traffic every 500 ms.
  • Cloud Network Monitoring: Real-time cloud infrastructure and app monitoring.
  • Internet Monitoring: Troubleshoot Internet and SaaS performance issues.
  • MPLS Performance Monitoring: Monitor private and MPLS networks.
  • VoIP Monitoring: Identify and troubleshoot VoIP Quality issues.
  • SD-WAN Monitoring: Monitor end-to-end SD-WAN performance.
  • UC Monitoring: Monitor unified communications application performance.
  • Remote Network Monitoring: Monitor network performance of remote sites.
  • Firewall Monitoring: Monitor firewall performance to quickly identify issues.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Obkio videos

Obkio Installation Tutorial

More videos:

  • Review - What is Network Monitoring | Obkio
  • Review - Top 5 Network Performance Metrics | Obkio
  • Review - The Most Asked Network Performance Questions | Obkio

Category Popularity

0-100% (relative to LiveAgent and Obkio)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Network & Admin
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Obkio.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Obkio

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Obkio Reviews

We have no reviews of Obkio yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Obkio seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Obkio mentions (1)

  • Internal RMM but not sure where to look.
    We can't do all that but we can help with Network Device Monitoring and Network Performance Monitoring. Let me know if I can help. https://obkio.com. Source: almost 3 years ago

What are some alternatives?

When comparing LiveAgent and Obkio, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SolarWinds Network Bandwidth Analyzer - Download a 30-day free trial of Network Bandwidth Analyzer Pack, easy-to-use software that delivers real-time monitoring, alerting, and reporting for routers, switches, and other SNMP-enabled devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SevOne - SevOne provides network managers with monitoring, troubleshooting, and performance reporting capabilities.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Azure Network Watcher - Azure Network Watcher provides multiple features to help you visualize key parameters, track, troubleshoot, and activate or deactivate logs for resources in an Azure virtual network.