Software Alternatives, Accelerators & Startups

Obkio VS Zendesk

Compare Obkio VS Zendesk and see what are their differences

Obkio logo Obkio

Simple Network Monitoring and Network Troubleshooting software to empower users to identify and troubleshoot network & application slowdown from the end-user perspective.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Obkio Landing page
    Landing page //
    2023-02-18

Obkio is a simple network monitoring and network troubleshooting SaaS solution that empowers users to take control of their network performance. Continuously monitor the health of network and core business applications to improve the end-user experience and identify the cause of intermittent network, VoIP, video, and applications slowdown in seconds - because nothing is more frustrating than a faulty connection.

Obkio’s solution consists of deploying physical or software network monitoring Agents at strategic locations in a company's offices or network destinations to continuously measure network performance, collect data, and notify users of network issues or degradation.

Obkio continuously tests and measures different operating parameters based on network metrics, such as latency, jitter, packet loss, quality of service and customer experience via the QoE (Quality of Experience) and performs speed ​​tests regularly to check whether the data available coincides well with what should be offered by service providers.

With Obkio’s Network Device Monitoring solution, monitor the performance of key devices such as Firewalls, Routers, Switches, Wifi APs and any SNMP-enabled devices.

Try Obkio for free with a 14-day trial, with access to all of Obkio’s premium features. Users can also choose from a variety of free and paid plans tailored to their needs.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Obkio

Website
obkio.com
$ Details
freemium $29.0 / Monthly (1 customer device included, 2 users included)
Platforms
Windows Mac OSX Linux Docker Web
Release Date
2018 January

Obkio features and specs

  • Network Monitoring: Network monitoring from the end-user perspective.
  • Network Performance Monitoring: End-to-end network performance monitoring.
  • Network Device Monitoring: Monitor the health of key SNMP network devices.
  • Synthetic Traffic: Network monitoring using synethtic traffic.
  • Real-time Monitoring: Network Monitoring Agents send synthetic traffic every 500 ms.
  • Cloud Network Monitoring: Real-time cloud infrastructure and app monitoring.
  • Internet Monitoring: Troubleshoot Internet and SaaS performance issues.
  • MPLS Performance Monitoring: Monitor private and MPLS networks.
  • VoIP Monitoring: Identify and troubleshoot VoIP Quality issues.
  • SD-WAN Monitoring: Monitor end-to-end SD-WAN performance.
  • UC Monitoring: Monitor unified communications application performance.
  • Remote Network Monitoring: Monitor network performance of remote sites.
  • Firewall Monitoring: Monitor firewall performance to quickly identify issues.

Zendesk features and specs

No features have been listed yet.

Obkio videos

Obkio Installation Tutorial

More videos:

  • Review - What is Network Monitoring | Obkio
  • Review - Top 5 Network Performance Metrics | Obkio
  • Review - The Most Asked Network Performance Questions | Obkio

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Obkio and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Network & Admin
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Obkio and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Obkio and Zendesk

Obkio Reviews

We have no reviews of Obkio yet.
Be the first one to post

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Obkio. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Obkio mentions (1)

  • Internal RMM but not sure where to look.
    We can't do all that but we can help with Network Device Monitoring and Network Performance Monitoring. Let me know if I can help. https://obkio.com. Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Obkio and Zendesk, you can also consider the following products

SolarWinds Network Bandwidth Analyzer - Download a 30-day free trial of Network Bandwidth Analyzer Pack, easy-to-use software that delivers real-time monitoring, alerting, and reporting for routers, switches, and other SNMP-enabled devices.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SevOne - SevOne provides network managers with monitoring, troubleshooting, and performance reporting capabilities.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Azure Network Watcher - Azure Network Watcher provides multiple features to help you visualize key parameters, track, troubleshoot, and activate or deactivate logs for resources in an Azure virtual network.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!