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LiveAgent VS Net Solutions

Compare LiveAgent VS Net Solutions and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Net Solutions logo Net Solutions

Where innovation meets expertise. Award-winning digital solutions built for growth.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Net Solutions Landing page
    Landing page //
    2023-07-22

Net Solutions is your strategic partner, guiding you through every step with expertise, innovation, and results at the helm. Our passionate team brings your brand story and business goals to life with cutting-edge technology, crafting exceptional websites, apps, and software that deliver. We offer comprehensive solutions, from maintenance and security to performance optimization and marketing. We build long-term partnerships, ensuring your digital assets are relevant, secure, and thrive.

We collaborate openly, keeping you informed and in control every step of the way. Your trust is our priority, so ethical practices and data security are paramount. From Fortune 500 companies to innovative startups, we've helped countless businesses achieve their digital goals. Our award-winning work speaks for itself.

Contact us today and let's craft an experience that captures hearts, drives engagement, and fuels your growth.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Net Solutions features and specs

  • Comprehensive Service Offering
    Net Solutions provides a wide range of services including web development, mobile app development, UX/UI design, eCommerce solutions, and digital marketing, which means clients can get multiple services from a single provider.
  • Experienced Team
    The company boasts a team of experienced professionals with expertise in various domains, ensuring high-quality outputs for their clients.
  • Global Clientele
    Net Solutions has worked with a diverse range of clients from all over the world, which adds to their credibility and exposure to different market needs.
  • Client-Centric Approach
    The company emphasizes a client-first approach, ensuring that they understand and meet the unique requirements of each project.
  • Strong Portfolio
    Net Solutions has a strong portfolio showcasing their work with well-known brands and successful projects which can instill confidence in potential clients.

Possible disadvantages of Net Solutions

  • Cost
    Their service rates can be relatively higher compared to some smaller or less established firms, which might not be affordable for startups or small businesses.
  • Scalability Issues for Smaller Projects
    Given their scale and typical client size, smaller projects might not receive the same level of attention and resources as larger, more lucrative ones.
  • Potential Communication Barriers
    As with any global service provider, there can be time zone differences and potential language barriers that might affect communication and project timelines.
  • Turnaround Time
    Due to their broad clientele and heavy project loads, there might be longer turnaround times for some projects.
  • Dependency on Technology
    Heavy reliance on the latest technology trends might not align with all business needs, especially those preferring a more traditional or simpler approach.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Net Solutions

Overall verdict

  • Yes, Net Solutions is generally considered good.

Why this product is good

  • Net Solutions is a reputable company with a strong track record in providing digital product development services. They specialize in designing and building web and mobile applications, offering expert consulting in UX/UI design, digital strategy, and technology solutions. The company is known for collaborating closely with clients to deliver high-quality solutions that meet business needs.

Recommended for

  • Businesses looking for a reliable partner in digital product development
  • Companies needing efficient and effective UX/UI design services
  • Organizations that require custom software or mobile app development
  • Enterprises seeking comprehensive digital strategy consultation

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Net Solutions videos

+ Add

Rapid Reviews by Find Net Solutions Explained

More videos:

  • Review - Net Solutions - Creating excellence for the last 18 Years

Category Popularity

0-100% (relative to LiveAgent and Net Solutions)

LiveAgent

Net Solutions

Customer Support
100 100%
Customer Support
0% 0
B2B SaaS
0 0%
B2B SaaS
100% 100
Help Desk
100 100%
Help Desk
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

Questions and Answers

As answered by people managing LiveAgent and Net Solutions.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Net Solutions

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Net Solutions Reviews

We have no reviews of Net Solutions yet.
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What are some alternatives?

When comparing LiveAgent and Net Solutions, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS Snowball - AWS Snowball is a petabyte-scale data transport service that uses secure devices to transfer large amounts of data into and out of the AWS cloud.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Revenue River - We help organizations compete and win online with digital marketing and sales innovation strategy and execution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OpenLayers - A high-performance, feature-packed library for all your mapping needs.

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