Software Alternatives, Accelerators & Startups

LiveAgent VS Microsoft SQL Server

Compare LiveAgent VS Microsoft SQL Server and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft SQL Server logo Microsoft SQL Server

Microsoft Azure is an open, flexible, enterprise-grade cloud computing platform. Move faster, do more, and save money with IaaS + PaaS. Try for FREE.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Microsoft SQL Server Landing page
    Landing page //
    2023-01-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Microsoft SQL Server features and specs

  • Performance
    Microsoft SQL Server offers high performance and efficient database management capabilities, optimized for both OLTP (Online Transaction Processing) and OLAP (Online Analytical Processing).
  • Security Features
    SQL Server comes with advanced security features such as encryption, data masking, and advanced threat protection to ensure data integrity and privacy.
  • Scalability
    The server supports horizontal and vertical scaling to accommodate growing amounts of data and increasing number of users.
  • Integration with Microsoft Ecosystem
    Seamless integration with other Microsoft products such as Azure, Power BI, and Visual Studio, making it a versatile choice for businesses already using Microsoft services.
  • Ease of Use
    The server provides a user-friendly interface and helpful tools such as SQL Server Management Studio (SSMS) for database maintenance and management.
  • Comprehensive Support
    Microsoft offers extensive support and documentation, along with a strong community that provides additional resources and insights.

Possible disadvantages of Microsoft SQL Server

  • Cost
    Licensing and operational costs can be high, especially for larger enterprises, making it a significant investment.
  • Complexity
    Initial setup and configuration can be complex, often requiring expert knowledge to deploy and maintain effectively.
  • Resource Intensive
    The server can be resource-heavy, requiring significant hardware and computational resources to run efficiently, especially for larger databases.
  • Limited Cross-Platform Support
    Although improvements have been made, SQL Server is primarily optimized for Windows environments, which can limit its use in cross-platform scenarios.
  • Proprietary Software
    Being a proprietary software solution, it lacks the flexibility and cost benefits that come with open-source alternatives.
  • Updates and Patches
    Frequent updates and patches can sometimes disrupt service, requiring periodic maintenance that could result in downtime.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Microsoft SQL Server videos

What is Microsoft SQL Server?

Category Popularity

0-100% (relative to LiveAgent and Microsoft SQL Server)
Customer Support
100 100%
0% 0
Databases
0 0%
100% 100
Help Desk
100 100%
0% 0
NoSQL Databases
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Microsoft SQL Server.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Microsoft SQL Server. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Microsoft SQL Server

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Microsoft SQL Server Reviews

20 Best SQL Management Tools in 2020
It is a SQL management tool for analysing the differences in Microsoft SQL Server database structures. It allows comparing database objects like tables, columns, indexes, foreign keys, schemas, etc.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, Microsoft SQL Server seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Microsoft SQL Server mentions (5)

  • Cloud provider comparison 2024: VM Performance / Price
    Azure is the #2 overall Cloud provider and, as expected, it's the best choice for most Microsoft/Windows-based solutions. That said, it does offer many types of Linux VMs, with quite similar abilities as AWS/GCP. - Source: dev.to / 9 months ago
  • Amdocs, NVIDIA and Microsoft Azure build custom LLMs for telcos
    Amdocs has partnered with NVIDIA and Microsoft Azure to build custom Large Language Models (LLMs) for the $1.7 trillion global telecoms industry. Source: over 1 year ago
  • Windows Azure: Microsoft's crown jewel
    You can utilise various tools on the platform to significantly improve your IT performance. Due to its flexibility, even official recommendations for Azure might need to be clarified and easier to comprehend. Simply put, Azure (formerly Windows Azure) is Microsoft's cloud computing operating system. Source: almost 2 years ago
  • From developer to (solutions) architect. A simple guide.
    This is not to say there aren't architects still working on premise in self managed environments, but if you're planning to join the forces, you probably want to have an idea of who are the 3 public cloud providers (AWS, Azure and GCP), and their offering and topology. - Source: dev.to / almost 4 years ago
  • Can You Learn AWS (And Get Certified) With No Experience? e.g. No IT background or degree
    Right now, AWS couldn’t be a better choice. AWS has been for many years—and continues to be—the market leader between all the cloud platforms. Whilst the competitors like GCP and Azure are catching up, they’ve still not toppled AWS which continues to be, by far, the biggest cloud provider. - Source: dev.to / about 4 years ago

What are some alternatives?

When comparing LiveAgent and Microsoft SQL Server, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MongoDB - MongoDB (from "humongous") is a scalable, high-performance NoSQL database.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PostgreSQL - PostgreSQL is a powerful, open source object-relational database system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MariaDB - An enhanced, drop-in replacement for MySQL