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LiveAgent VS Lastpass

Compare LiveAgent VS Lastpass and see what are their differences

1Password
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Lastpass logo Lastpass

LastPass is an online password manager and form filler that makes web browsing easier and more secure.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Lastpass Landing page
    Landing page //
    2022-01-05

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Lastpass features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Lastpass videos

+ Add

LastPass Password Manager Review

More videos:

  • Review - LastPass Review - Most Honest Review? Which Tier is It?
  • Review - How LastPass Works - Keeping your Passwords Safe in 2018! | The Tech Chap

Category Popularity

0-100% (relative to LiveAgent and Lastpass)

LiveAgent

Lastpass

Customer Support
100 100%
Customer Support
0% 0
Password Management
0 0%
Password Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100

Questions and Answers

As answered by people managing LiveAgent and Lastpass.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Lastpass

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Lastpass Reviews

Top 6 Google Authenticator Alternatives in 2023
With LastPass, users create a master password as the key to their encrypted password vault. Users can securely store login credentials for websites, applications and other online services within this vault. The master password is the only one users need to remember, eliminating the use of weak or repeated passwords. LastPass also provides the convenience of auto-filling...
Source: www.techrepublic.com
5 Best Password Managers for Teams (2024)
LastPass has faced criticism for its complexity, potentially hindering user adoption. Sharing passwords can be done through email or shared folders, requiring recipients to have a LastPass account.
Source: teampassword.com
iCloud Keychain vs LastPass Comparison
Like iCloud Keychain, LastPass suggests strong passwords, stores them (along with all sorts of other data and credentials), and autofills them. However, LastPass’s vault is more focused on keeping credentials organized, as it automatically divides them according to which category they belong to, such as social media, streaming, shopping, and others. Users can also look for...
Source: password-managers.bestreviews.net
Top 10 Best Password Managers [NEW 2023 Rankings]
LastPass is an easy-to-use password management tool. You just have to save a password and you will always get it at the right time. Logging in will be easier and faster. It can simplify online shipping by filling all the payment and shipping details. Once the password is saved, LastPass will be available on all your devices.
Source: www.softwaretestinghelp.com
7 Best SSO Tools for 2023
LastPass SSO is an add-on to LastPass Business, ranging from $3.00 to $8.00 per user each year. When compared to similar products, that is a bit on the higher side; however, the unlimited free trial version will give you a feel if LastPass SSO is a good fit or not.
Source: www.comparitech.com

Social recommendations and mentions

Based on our record, Lastpass seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Lastpass mentions (22)

  • How To Manage Secrets In Terraform Like A Pro
    Now if you decide to use environmental variables, you must have a strategy for storing and managing your secrets. The most popular way of doing this is by using password managers. Password managers like LastPass or 1pass are efficient ways of storing and managing your secrets. - Source: dev.to / about 1 year ago
  • Best password manager for Windows, MacOS, and iOS today?
    I did. I could not find anything in the browser add-on or in the app. However, after logging into lastpass.com, I am able to select Advanced settings on the left panel and choose Export. Source: over 1 year ago
  • RMS: Don't encourage people to use Melpa, ELPA does not cooperate with us
    Melpa does contain helm-lastpass which encourages or interacts with lastpass.com through lastpass-cli (GPLv2), lastpass is a non-free cloud platform. Source: over 1 year ago
  • Great password manager with a one-time payment?
    Lastpass, just bad UX and bad reputation around security, subscription only. Source: over 1 year ago
  • 365 Defender alert for "Password reuse activity" - anyone familiar?
    I can kind of understand what it may have detected on when it compares teams.microsoft.com and portal.azure.com - yeah, you caught me using my Single Sign On password on two separate domains. For shame, right? Same for lastpass.com as well since we're fully federated. Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Lastpass, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

1Password - 1Password can create strong, unique passwords for you, remember them, and restore them, all directly in your web browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

KeePass - KeePass is an open source password manager. Passwords can be stored in highly-encrypted databases, which can be unlocked with one master password or key file.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

bitwarden - Bitwarden is a free and open source password management solution for individuals, teams, and business organizations.

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