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LiveAgent VS Horde

Compare LiveAgent VS Horde and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Horde logo Horde

Horde Groupware is a free, enterprise ready, browser based collaboration suite.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Horde Landing page
    Landing page //
    2023-04-22

LiveAgent

Website
liveagent.com
Pricing URL
Official LiveAgent Pricing
$ Details
freemium $9.0 / Monthly (Small)
Platforms
Browser Android iOS
Release Date
2004 June
Edit details

Horde

Website
horde.org
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Horde features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Horde videos

+ Add

The Horde - Movie Review (2009)

More videos:

  • Review - Undead Horde Review | Is This Game Worth Your time? | Ps4 | Xbox One | Gameplay
  • Review - They Are Billions Can't Handle the Horde | Review
  • Demo - Horde Email and Groupware Tutorials
  • Review - Horde Webmail

Category Popularity

0-100% (relative to LiveAgent and Horde)

LiveAgent

Horde

Customer Support
100 100%
Customer Support
0% 0
Email
0 0%
Email
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Clients
0 0%
Email Clients
100% 100

Questions and Answers

As answered by people managing LiveAgent and Horde.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Horde. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Horde

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Horde Reviews

Top 15 Self-hosted open-source free web-based email clients
Horde is an open-source groupware solution for teams and communities. It offers a webmail edition, a responsive interface and customizable dashboard.
Source: medevel.com
15 Best iRedMail Alternatives 2021
The Horde platform offers a PHP framework with applications and libraries for creating a customized environment that suits your workflow. Your Horde webmail supports POP3 and IMAP protocols and HTML message composition.
Source: rigorousthemes.com
Top 10 Webmail Clients in 2021
Horde Horde is more just a mail client, it is an enterprise-focused groupware. Horde is capable to read, send and organize mail correspondence, fully manage contacts, calendars, tasks and various notes. Horde is using its own PHP framework with libraries to insure possibility of building custom solutions.
Source: www.plesk.com
5 open source webmail clients for browser-based email
More than just a mail client, Horde is full-fledged enterprise-ready groupware. The Horde suite is browser based, and includes web apps for reading, sending and organizing email, managing and sharing calendars, contacts, tasks, and notes. In addition, the Horde project provides a PHP framework with libraries and apps for building out a customized working environment.
Source: opensource.com
6 Contenders for Best Microsoft Exchange Alternative
Horde is a fully open source webmail client and “enterprise-ready, browser-based communication suite.” Although its functionality isn’t quite as advanced as that of Office 365 or G Suite, it does offer more productivity features than the traditional webmail client, as well as advanced access controls for more granular user permissions. At the exceptionally low cost of free,...
Source: www.intradyn.com

What are some alternatives?

When comparing LiveAgent and Horde, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Roundcube - Web-based IMAP email client

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailo - Mailo is an email client where you can send and receive emails to and from anyone with an email address.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mailpile - Mailpile is a modern, fast web-mail client with user-friendly encryption and privacy features.

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