Software Alternatives, Accelerators & Startups

LiveAgent VS Roundcube

Compare LiveAgent VS Roundcube and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Roundcube logo Roundcube

Web-based IMAP email client
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Roundcube Landing page
    Landing page //
    2022-10-18

Roundcube

Pricing URL
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$ Details
Platforms
-
Release Date
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LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Roundcube features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Roundcube videos

Siteground Webmail Review: Login Access Email Account and Roundcube Overview

More videos:

  • Review - Roundcube Webmail 2018 Review, Free Download For Windows

Category Popularity

0-100% (relative to LiveAgent and Roundcube)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Help Desk
100 100%
0% 0
Email Clients
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Roundcube.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Roundcube. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Roundcube

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Roundcube Reviews

Top 15 Self-hosted open-source free web-based email clients
RoundCube features LDAP connection, address book management, IDNA and SMTPUTF8 support, share/ global IMAP folders, import/ export options, threaded message listing and more.
Source: medevel.com
15 Best iRedMail Alternatives 2021
Roundcube also offers many of the functions you can find on iRedMail including message searching, folder manipulation, multiple sender identities, support for the external SMTP server, import/export, and unlimited messages and users.
Top 10 Webmail Clients in 2021
RoundCube RoundCube Webmail is a PHP webmail client that will work with a MySQL or Postgres database. One appealing feature it brings is the ability to skin the application-style user interface using XHTML and CSS 2. The app is a multi-language IMAP client whose features include MIME support, address book, editable folder search and spelling check, and it works in your web...
Source: www.plesk.com
5 open source webmail clients for browser-based email
I really like Horde's mobile UI, and the mail client was pretty easy to install separate from the rest of it. SquirrelMail and RoundCube are challenging to use on a mobile device. RoundCube has a supposed mobile plugin but I could not get it to work.
Source: opensource.com

Social recommendations and mentions

Based on our record, Roundcube seems to be more popular. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Roundcube mentions (16)

  • Proton Mail says Outlook for Windows is Microsoft's new data collection service
    I have tried several, and liked none of them. I'm currently on Geary, but it's lacking in functionality, and it has things like search results being a bit different upon each of my searches. Starred messages cannot be shown on top. Eyeroll. I think Evolution and Thunderbird are the top contenders, and of the self-hosted ones, Roundcube. https://wiki.gnome.org/Apps/Geary https://roundcube.net/. - Source: Hacker News / 3 months ago
  • Universal Inbox / Email Client
    You could try a standalone email client like Mozilla's Thunderbird, or if you're experienced running a web server, you could check out something like Roundcube. I suppose you could even run it locally if you're familiar with PHP and/or Docker. Source: about 1 year ago
  • Thunderbird 115 Supernova Preview: The New Folder Pane
    What I really miss is a "web companion" for Thunderbird, basically something like https://roundcube.net/ or https://www.horde.org/apps/webmail, but a bit more powerful and with better UX. I'd like to use a Google Addressbook within such app, for example (there is a completely outdated plug-in for RoundCube). Another important thing would be powerful and fast search. - Source: Hacker News / over 1 year ago
  • I Want To Serve My Email Locally From My Linux Server With a Web-Based Interface
    Alternatively if you want to keep what you have I wouldn't recommend using the SoGO even though it's the nicest and most modern option. Mainly because it's a full groupware client and will require a lot of configuration. Instead using Roundcube is probably your best option. Source: over 1 year ago
  • Selfhosted webmail client for teams
    Roundcube might fit the bill for you. Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Roundcube, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zimbra - Zimbra is trusted by over 500 million users to increase productivity with a complete set of collaboration tools while maintaining total control over security and privacy.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

mailcow - An open source mailserver suite.