Software Alternatives, Accelerators & Startups

LiveAgent VS Hexo

Compare LiveAgent VS Hexo and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hexo logo Hexo

A fast, simple & powerful blog framework, powered by Node.js
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Hexo Landing page
    Landing page //
    2021-10-14

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Hexo features and specs

  • Speed
    Hexo is a static site generator, meaning it can generate and serve content rapidly compared to traditional CMS (Content Management Systems). This results in faster page load times and better performance.
  • Markdown Support
    Hexo uses Markdown for content creation, making it simple for users to write and format text easily. Markdown is widely used and allows for a clean separation of content and formatting.
  • Customization
    Hexo provides a high degree of customization through its robust plugin system and theme capabilities. Users can easily extend functionality and change the look and feel of their site.
  • SEO Friendly
    Hexo generates clean, static HTML files which are easily indexable by search engines. This makes it an SEO-friendly solution for creating websites and blogs.
  • Open Source
    Hexo is an open-source project, which means it's free to use, and you can contribute to the project or modify the source code to suit your needs.
  • Deployment Flexibility
    Hexo supports a variety of deployment methods including GitHub Pages, Heroku, Netlify, and others, making it easy to publish your site.

Possible disadvantages of Hexo

  • Learning Curve
    While Markdown is easy to use, the overall setup of Hexo and understanding its configuration files can be challenging for beginners, especially those unfamiliar with static site generators.
  • Dependency on Node.js
    Hexo relies on Node.js and npm (Node Package Manager), so you need to have these installed on your machine. This dependency can be a barrier for people not familiar with JavaScript or the Node.js ecosystem.
  • Content Management
    Unlike traditional CMS platforms like WordPress, Hexo does not provide a built-in content management interface. All content is managed through files, which can be less convenient for non-technical users.
  • Build Times on Large Sites
    For very large websites with lots of pages and posts, the build times in Hexo can become lengthy as all files need to be regenerated each time a change is made.
  • Limited Ecosystem
    While Hexo has a decent number of plugins and themes, its ecosystem is not as vast as some other static site generators or CMS platforms like Jekyll or WordPress. This could limit your options for extending your site.
  • Version Compatibility
    Updates to Hexo or its plugins can sometimes lead to compatibility issues, requiring users to spend time debugging and resolving conflicts, which can be frustrating.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Hexo

Overall verdict

  • Hexo is a solid choice for those who want a lightweight and fast static site generator, especially if you need straightforward blogging functionality and are comfortable working with Node.js and Markdown.

Why this product is good

  • Hexo is a popular and powerful static site generator known for its simplicity, speed, and strong community support. It is built on Node.js, making it suitable for developers familiar with JavaScript. It offers a wide range of themes and plugins, allowing for flexible customization and extension. It's particularly favored for blogging due to its efficient content management and the ability to deploy quickly to platforms such as GitHub Pages.

Recommended for

  • Developers seeking a simple and fast static site generator.
  • Bloggers who prefer writing in Markdown and value speed in generation and deployment.
  • Users comfortable with Node.js looking for extensive community support and customizable themes.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Hexo videos

Tsunami by Hexo One Hitter Weed Review

More videos:

  • Review - Hexo Corp. Cannabis Original Stash OS.220 1 Ounce review Indica Blend
  • Review - HEXO Corp. - HEXO Stock Chart Technical Analysis for 06-16-2020

Category Popularity

0-100% (relative to LiveAgent and Hexo)
Customer Support
100 100%
0% 0
Blogging
0 0%
100% 100
Help Desk
100 100%
0% 0
CMS
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Hexo.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Hexo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Hexo

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Hexo Reviews

We have no reviews of Hexo yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Hexo seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Hexo mentions (21)

  • Crosspost! Publishing to Dev.to From My Personal Blog
    My website is a static site built with Hexo and served through GitHub Pages. Hexo's documentation isn't the best, but with a little digging, I found that, in the years since I last used it, they've provided a pretty robust first-party plugin for generating RSS and ATOM feeds. - Source: dev.to / 11 months ago
  • Ask HN: Looking for lightweight personal blogging platform
    There's also hexo [1]. I saw that on Matt Klein's website [2] and the theme looked pretty clean. [1] https://hexo.io [2] https://mattklein123.dev/2020/03/08/2020-03-07-new-website/. - Source: Hacker News / over 1 year ago
  • Hexo, WebFinger and better discoverability
    In my case, the latter is not possible because this blog is a static site, generated via Hexo and hosted on GitHub. It simply lacks a modifiable active server component. - Source: dev.to / over 1 year ago
  • Nuxt 3 - showcase your sites
    Previously I've used Nuxt2 and even sooner - hexo.io. Source: over 2 years ago
  • Building a static blog using Jekyll & Strapi
    To make their creation easier, numerous open-source static websites generators are available: Jekyll, Hugo, Gatsby, Hexo, etc. Most of the time, the content is managed through static (ideally Markdown) files or a Content API. Then, the generator requests the content, injects it in templates defined by the developer and generates a bunch of HTML files. - Source: dev.to / over 2 years ago
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What are some alternatives?

When comparing LiveAgent and Hexo, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hugo - Hugo is a general-purpose website framework for generating static web pages.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jekyll - Jekyll is a simple, blog aware, static site generator.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GatsbyJS - Blazing-fast static site generator for React