Software Alternatives, Accelerators & Startups

LiveAgent VS GrubHub

Compare LiveAgent VS GrubHub and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GrubHub logo GrubHub

Hungry? The GrubHub app can help.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • GrubHub Landing page
    Landing page //
    2023-02-08

GrubHub

Pricing URL
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$ Details
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Platforms
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Release Date
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LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

GrubHub features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

GrubHub videos

GrubHub FIRST Day + 1 Week REVIEW!!

More videos:

  • Review - An Honest Review of Working for Grubhub - How Much Do Grubhub Drivers Get Paid?
  • Review - GrubHub Honest Review

Category Popularity

0-100% (relative to LiveAgent and GrubHub)
Customer Support
100 100%
0% 0
Food And Beverage
0 0%
100% 100
Help Desk
100 100%
0% 0
Food Delivery
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and GrubHub.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and GrubHub. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and GrubHub

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

GrubHub Reviews

Best Grocery and Food Delivery Apps
Seamless has now been acquired by GrubHub. Previously, it had the greatest market share among U.S. delivery companies. The user experience was great and the cost was reasonable. Users can select delivery restaurants according to restaurant reviews, price, distance, and delivery time. Once the order is placed, the user will receive a text message about delivery status.
Your guide to restaurant delivery apps in Metro Detroit
Grubhub: One of the first food-delivery apps to pop up in Metro Detroit, Grubhub offers a monthly club for frequent customers. For $9.99 a month members can get unlimited free delivery on all orders, plus 10% cash back and other perks. Grubhub delivers food from independent neighborhood restaurants and cafes, casual chains like Leo's Coney Island, and fast food such as Taco...
The Snapchat for Snacks on Campus
Snackpass is a new app that brings hungry college students closer to their favorite nearby restaurants with some discounts. And its arrival is timely: 59 percent of food orders from millennials are for takeout, according to a report by Technomic. This explains the popularity of Grubhub and DoorDash. But unlike these delivery options, which also charge extra fees, Snackpass...
Source: www.ozy.com
8 Popular Meal Delivery Services For Offices
Though they are primarily known for home delivery, Grubhub also offers services for workplaces. With Grubhub, you can pay once a month, get a good analysis for budgeting, and have an account manager that’s keeping up with your office’s needs.
Source: www.eden.io
As food delivery booms, the office lunch run gets an app
Ritual has some resemblances to Santa Clara’s JoyRun and San Francisco’s Tapingo, which focus on college campuses. JoyRun also involves people grabbing to-go food for friends and dorm mates, but it compensates them with money. Tapingo started as an order-ahead app and then added delivery by paid couriers. It was acquired by Grubhub for $150 million in September.

Social recommendations and mentions

Based on our record, GrubHub seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

GrubHub mentions (9)

  • How to search text on page when website forces you to use their search?
    On some websites (ie: grubhub.com), if you press F3 or Ctrl+F, instead of getting the browser's "search on page" feature, one gets the website's search box. How can I force it to use Chrome's built-in "search on page"? Source: about 1 year ago
  • Help with DNS issue
    This only happens with some sites (for instance DisneyPlus.com and Reddit.com will connect, but hulu.com and grubhub.com do not work). Source: about 2 years ago
  • Can’t Log In?
    Open a case through grubhub.com or google for their support #. The automated system should route you to driver care or try 949-544-8507. Source: over 2 years ago
  • How to find a dead whale and cry on it and make him come back to life
    u/grubhub promoted ysk: use code free4me to get free delivery on your first order! grubhub. Source: over 2 years ago
  • I got an email that said that if I join GH+, I would get 50% off orders ($15 off max), but it's not working
    The email came from a.grubhub.com and not grubhub.com. Those are two different domains. If you already clicked on it and provided personal information like you card number, you better cancel it and check your account. Source: over 2 years ago
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What are some alternatives?

When comparing LiveAgent and GrubHub, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DoorDash - Through the combination of a smartly designed mobile app and a fleet of experienced drivers, DoorDash can deliver food from a wealth of local restaurants directly to your door.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Uber Eats - From tap to table in minutes

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Postmates - Anything, anytime, anywhere. Postmate it. Food, drinks and groceries available for delivery or pickup.