LiveAgent VS Freeje

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Freeje's answer:

Freeje stands out from the crowd with its unique features and offerings:

• Virtual Numbers from 48+ Countries: Freeje provides virtual fixed and mobile numbers from more than 48 countries, including popular business destinations like the USA, UK, France, and Germany. This extensive coverage allows businesses to establish a local presence in multiple countries without physical offices.

• Toll-Free Numbers: Freeje offers toll-free numbers such as 8800 and other +1800, 833, 844, 855, 866, 877 numbers. This enables businesses to provide a cost-free calling experience for their customers, encouraging more inquiries and interactions.

• Multiple Numbers on One Device: With Freeje Optimum, users can have multiple virtual numbers on a single smartphone. This feature allows individuals to manage both personal and business communications separately without the need for multiple devices.

• Flexible Call Handling: Freeje lets users receive incoming calls through various methods, including the Freeje app, linked SIM card, or Telegram. This versatility ensures users can always stay connected and never miss important calls, regardless of their location.

• Virtual Fax Number: The option to have a virtual fax number sets Freeje apart. Businesses can receive faxes directly on their smartphones, eliminating the need for traditional fax machines.

• Per-Second or Per-Minute Billing: Freeje offers the flexibility of per-second or per-minute billing for outgoing calls. This fair billing system ensures users pay only for the actual time they spend on calls, helping to optimize costs.

• Privacy and Security: Freeje emphasizes privacy and security, allowing users to keep their personal and business communications separate by adding a virtual business number as a second line on their smartphones. Additionally, the VoIP calls are secure and encrypted, protecting sensitive information.

• WebRTC Technology: The excellent call quality provided by Freeje is supported by WebRTC technology, ensuring clear and reliable voice communication over the internet.

• No Roaming Charges: Freeje eliminates roaming charges for SMS and calls, saving users money when traveling internationally.

• Independent of Geographical Location: Freeje liberates businesses from geographical constraints, enabling them to establish a global presence without being tied to a physical location.

• Responsive Customer Support: Freeje values its customers and offers responsive customer support, making it easy for users to get assistance when needed.

Overall, Freeje's combination of comprehensive virtual numbers, cost-saving options, privacy features, and reliable communication solutions make it a unique and attractive choice for businesses and individuals looking to enhance their international communication capabilities.

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Freeje's answer:

Freeje's wide range of virtual numbers, cost-effective pricing, privacy features, flexible call handling, and responsive customer support make it a superior choice compared to its competitors. It provides businesses and individuals with the tools they need to efficiently manage their global communication requirements while saving money and ensuring the security of their data.

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Freeje's answer:

Freeje's primary audience includes entrepreneurs, small to medium-sized businesses, and remote teams seeking cost-effective and flexible international communication solutions. It is ideal for global e-commerce businesses, digital marketers, and freelancers dealing with international clients. Additionally, travelers, expatriates, and privacy-conscious individuals benefit from Freeje's virtual numbers for keeping personal and business communication separate while staying connected globally.

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Freeje's answer:

Freeje was founded with the vision of revolutionizing international communication and empowering businesses and individuals to connect globally without limitations. The company's commitment to providing reliable communication solutions and exceptional customer support has helped it evolve into a trusted global player in the virtual number space. Today, Freeje stands as a leading provider of virtual numbers, serving a wide range of customers, from individual users seeking privacy to multinational businesses expanding their global presence.

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Freeje's answer:

The primary technologies used to build Freeje's product include WebRTC for high-quality voice communication, VoIP for internet-based calling, cloud computing for scalability, and mobile app development for user accessibility. Data encryption ensures security, and API integration enhances functionality and user experience.

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.