Software Alternatives & Reviews

LiveAgent VS Breeze

Compare LiveAgent VS Breeze and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Breeze logo Breeze

A project management software that your whole team will actually love using. The easy way to organize, plan and track progress on your projects.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Breeze Landing page
    Landing page //
    2022-06-02

Breeze is a simple to use project management tool that helps teams work more collaboratively - by keeping everyone on-plan, simplifying your daily workflow and without getting in the way.

Breeze has all the features that you need to manage your projects.

  • Tasks
  • Project boards
  • To-dos
  • Notes
  • Time tracking
  • Estimates
  • Files
  • Calendar
  • Project timelines
  • Reports
  • Team chat

Breeze

Website
breeze.pm
$ Details
paid Free Trial $9.0 / Monthly (per user)
Platforms
iOS Android Browser Web
Release Date
2012 June

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Breeze features and specs

  • Task management: Yes
  • Time Tracking: Yes
  • Notes: Yes
  • Reports: Yes
  • Calendars: Yes
  • Chat: Yes
  • Attachment viewer: Yes
  • To-dos: yes
  • Estimates: yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Breeze videos

Getting started with Breeze

Category Popularity

0-100% (relative to LiveAgent and Breeze)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Breeze.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Breeze's answer:

Ruby on Rails, Ruby, JavaScript, CSS, Heroku, AWS.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

Breeze's answer:

  • Disney
  • Mozilla
  • Radio Canada
  • Big Bus Tours
  • Red Hat
  • Travel Audience
  • European Bank for Reconstruction and Development

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Breeze's answer:

Breeze came into being because we noticed a genuine need for a project management tool that is straightforward and user-friendly. Our primary objective was to create a tool that anyone could pick up and use without hassle. We wanted to keep things simple, minimalistic, and focused on the needs of people, not just machines.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Breeze's answer:

Breeze's unique selling point is its focus on simplicity and ease of use, making it an attractive option for teams looking for a straightforward project management solution that can be used by anybody.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Breeze's answer:

Breeze's approach is centered around the needs of individuals and teams. The software aims to enhance collaboration, communication, and productivity, with a focus on making project management a smoother and more enjoyable experience for everyone involved.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Breeze's answer:

Breeze is designed with a focus on user-friendliness, making it a good fit for non-technical users. It doesn't require extensive technical expertise to navigate or set up, allowing individuals from various backgrounds to adopt it easily.

User comments

Share your experience with using LiveAgent and Breeze. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Breeze

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Breeze Reviews

Breeze vs. Wrike: making project management easy
Integrate Breeze with your favorite apps and supercharge your project management. With Breeze integrations, you can work smarter, not harder, as you effortlessly manage projects and stay organized. Whether you need to automate tasks, centralize documents, or enhance communication, Breeze offers a wide range of integrations to suit your needs.
Source: www.breeze.pm
Breeze triumphs over Airtable for every user
Unleash your project's true potential with Breeze, outshining Airtable in every aspect! Enjoy a hassle-free experience as Breeze boasts an intuitive interface, simplifying project management like never before. Say goodbye to feature overload with Breeze's well-curated selection, ensuring you stay laser-focused on your tasks, making it the ultimate choice for efficient and...
Source: www.breeze.pm
The Monday.com alternative that your team loves
Breeze is a Monday.com alternative that's easy to use. Breeze can be used by anybody in your team. Breeze isn't a work OS with tools and features that you don't need.
Source: www.breeze.pm
Breeze vs. Basecamp - The best Basecamp alternative is Breeze
What's the difference between Breeze and Basecamp? Breeze and Basecamp are both excellent tools, but each one is tailored to different kinds of use. Breeze is a project management application. Basecamp is a to-do list and collaboration tool.
Source: www.breeze.pm
Breeze vs. Notion - The best Notion alternative is Breeze
How Breeze stacks up against Notion? We understand the struggle of finding project management software that's just right for you. That's why Breeze is here to make your life easier, offering simplicity and the features you truly need. Breeze gives you a simple and easy to understand workflow.
Source: www.breeze.pm

What are some alternatives?

When comparing LiveAgent and Breeze, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Teamgantt - Intuitive project planning and collaboration. Beautiful Gantt charts, task-level communication, file sharing, resource management and more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Basecamp - A simple and elegant project management system.