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LiveAgent VS BookStack

Compare LiveAgent VS BookStack and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

BookStack logo BookStack

An open source knowledge management application that's focused on ease of use.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • BookStack Landing page
    Landing page //
    2023-01-31

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

BookStack features and specs

  • Open Source
    BookStack is an open-source platform, meaning it is freely available for anyone to use, modify, and contribute to. This ensures a large community support and continuous updates.
  • User-Friendly Interface
    The software has a clean and intuitive interface that makes it easy for users of all skill levels to create and manage documentation.
  • Integrated WYSIWYG Editor
    The application includes a built-in 'What You See Is What You Get' editor, making it simple to format text and add multimedia without HTML knowledge.
  • Permission Management
    BookStack offers granular permission settings, which allow administrators to control access on a per-page, book, or shelf level.
  • Customizable
    With open-source software, the level of customization available is high, allowing organizations to tailor the software to their specific needs.

Possible disadvantages of BookStack

  • Hosting and Maintenance
    As an open-source product, users need to handle their own hosting and maintenance, which could be challenging for those without technical expertise.
  • Limited Integrations
    BookStack does not natively integrate with as many third-party applications compared to some proprietary knowledge management systems.
  • Learning Curve
    While the interface is user-friendly, setting up and customizing the platform may require a learning curve, especially for those unfamiliar with open-source software.
  • Performance
    In some instances, performance issues have been reported, especially when handling a large volume of data or concurrent users.
  • Feature Limitations
    Some advanced features found in proprietary knowledge management systems, such as advanced analytics or AI-driven search, may be lacking.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of BookStack

Overall verdict

  • BookStack is a good choice for individuals and teams looking for a straightforward, open-source documentation tool. It's ideal for those who prefer a self-hosted solution without incurring additional costs or dealing with the complexities of some enterprise-level systems.

Why this product is good

  • BookStack is an open-source, self-hosted platform designed to make documentation and knowledge sharing easy. It's praised for its user-friendly interface, which resembles a digital version of a traditional book with chapters and pages, making it intuitive for users to navigate and organize content. The platform supports Markdown editing, which allows for easy formatting and media embedding. In addition, it has built-in support for authentication methods and role-based access control, providing flexibility and security for teams. The active community and frequent updates also contribute to its reliability and ongoing improvement.

Recommended for

    Small to medium-sized teams, open-source enthusiasts, educational institutions, and projects that require a user-friendly documentation system with the flexibility of self-hosting.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

BookStack videos

+ Add

BookStack Review- 7 Brief Lessons in Physics

More videos:

  • Review - Bookstack, a free, open source, self hosted documentation wiki with style.
  • Review - Bookstack - Meine favorisierte Wiki Software

Category Popularity

0-100% (relative to LiveAgent and BookStack)

LiveAgent

BookStack

Customer Support
100 100%
Customer Support
0% 0
WiKis
0 0%
WiKis
100% 100
Help Desk
100 100%
Help Desk
0% 0
Note Taking
0 0%
Note Taking
100% 100

Questions and Answers

As answered by people managing LiveAgent and BookStack.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and BookStack. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and BookStack

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

BookStack Reviews

Best Gitbook Alternatives You Need to Try in 2023
Bookstack is a simple, self-hosted platform for organizing and storing information, focusing on creating a knowledge base. It is similar to Gitbook in its functionality but differs in how it is organized and presented. It allows you to collect information in a hierarchical structure, similar to a book, with chapters and sections. This can make it easier to navigate large...
Source: www.archbee.com
The 10 Best Self-hosted Wiki Software for Linux System
Another powerful self-hosted Wiki software for Linux is BookStack. One of the most attractive features of BookStack is its cross-book sorting capability. It can sort all books based on tags such as title, author name, publisher, and genre. Users can even use it to search for particular titles based on a keyword. Other features of this open-source software include image...
Source: www.ubuntupit.com
Best 11 Open-source Free Wiki Engines for teams and enterprise in 2022
The BookStack App is not just a Wiki Engine, but it works the same. It aims for creating books by easing collaboration among writers and editors, we run it for us and some clients as a Wiki Engine, where they use books as projects.
Source: medevel.com

Social recommendations and mentions

Based on our record, BookStack seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

BookStack mentions (3)

  • Customize the theme a bit?
    That said, is it possible to customize the theme a bit? Specifically, how can I set the code-block background to dark-grey? Also, how can I make the horizontal line a bit taller than 1px? I saw the Customizing Visuals page on bookstackapp.com (specifically the "Changing Code Block Themes" topic) but was a little lost on exactly how to make the changes. Source: almost 2 years ago
  • Looking to move internal docs from share Onenote to.. ?
    Maybe look at BookStack to see if it fits your needs. Source: about 2 years ago
  • Self hosting WordPress website
    If you’re looking for a books-styled documentation platform, look into https://bookstackapp.com. Source: over 2 years ago

What are some alternatives?

When comparing LiveAgent and BookStack, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TiddlyWiki - a non-linear personal web notebook

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MediaWiki - MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.

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