Software Alternatives, Accelerators & Startups

LiveAgent VS AlternativeTo

Compare LiveAgent VS AlternativeTo and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AlternativeTo logo AlternativeTo

AlternativeTo lets you find apps and software for Windows, Mac, Linux, iPhone, iPad, Android, Android Tablets, Web Apps, Online, Windows Tablets and more by recommending alternatives to apps you already know.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • AlternativeTo Landing page
    Landing page //
    2018-09-30

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

AlternativeTo features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

AlternativeTo videos

AlternativeTo for alternative apps and softwares || Website Review

More videos:

  • Review - || AlternativeTo - For alternative apps and softwares ~ Review ||
  • Demo - tesfsd

Category Popularity

0-100% (relative to LiveAgent and AlternativeTo)
Customer Support
100 100%
0% 0
Software Marketplace
0 0%
100% 100
Help Desk
100 100%
0% 0
Software Recommendations
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and AlternativeTo.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and AlternativeTo. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and AlternativeTo

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

AlternativeTo Reviews

7 Product Hunt Alternative Sites To Submit Or Find Latest Tech
This is a website that delivers you the replacement or alternatives of any app or website you are looking for. Just like Product Hunt lists the new tech, apps or websites, AlternativeTo works in a similar way. Users only have to enter the name of any app or tech and it will display a list of services that have a similar objective. In this way, not only you find new...
15 Best Product Hunt Alternatives 2023
Although AlternativeTo lists all the essential information such as license type and platform at the top of every entry, it does not have a comparison table listing the applications or software features side by side.
77,686 approved products
Last week I added a new dynamic data point to the homepage of SaaSHub - the number of all approved products. As of now, there are a total of 77,686 approved products. It may not seem much, but it's just 5,000 behind one of my top competitors - AlternativeTo. Of course, the number of listed products isn't paramount. What is most important is the quality of the suggested...
Postgres Trigram indexes VS Algolia
One of the top competitors of SaaSHub - alternativeto.net is using Algolia for their search autocomplete. I'd suggest testing their search and SaaSHub's. You won't find many differences in the UX or speed.
Source: dev.to
Does it make sense to have a monthly subscription for a premium listing in a software marketplace? : Entrepreneur
The second option I'm considering is accepting sponsorships and displaying sponsors' logos at the bottom of most pages. I just don't want to clutter the site with "regular" ads. For example, one of my biggest competitors is "AlternativeTo.net" and their UI is a bit cluttered and "noisy".
Source: www.reddit.com

Social recommendations and mentions

Based on our record, AlternativeTo seems to be more popular. It has been mentiond 423 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

AlternativeTo mentions (423)

  • I want to create IMDB for Open source projects
    This is the best that I've ever used to search for similar software: https://alternativeto.net/ No alternative to it that I'm aware of. - Source: Hacker News / about 2 months ago
  • I want to create IMDB for Open source projects
    Https://alternativeto.net/ fills that role for me, it has crowd-sourced reviews, searchable facets, and of course recommendations. - Source: Hacker News / about 2 months ago
  • Browse Self-Hosted Software
    > None of these lists ever seem to be as fleshed out, up to date, or well organized as https://github.com/awesome-selfhosted/awesome-selfhosted or "best of" lists to pick a couple options to evaluate in more depth. If I analyzed 10 times as many options I might discover really wonderful projects I would have otherwise missed, but I struggle to imagine having that kind of time. - Source: Hacker News / 2 months ago
  • Thinking about switching, what am I giving up?
    There are plenty of video editors available. Go to alternativeto.net which allows you to search for, well, alternatives to your existing apps. Source: 6 months ago
  • Alternatives?
    Just recently I created a post showcasing a library I wrote and the first comment was: there is this other package that does that already. Sure it does, sort of, but its not a silver bullet just as pretty much anything. For applications there are platforms like https://alternativeto.net/ where people can vote for/against them, suggest alternatives and describe the differences between them. I've googled for... Source: 9 months ago
View more

What are some alternatives?

When comparing LiveAgent and AlternativeTo, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Product Hunt - A website that lets users share and discover new products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Alternative.me - Welcome to alternative.me, the source of better software alternatives. Finding suitable software was never easier.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SaaSHub - Find and promote software that will help you grow your business or to be more productive.