Software Alternatives, Accelerators & Startups
Register | Login

LiveAgent VS AIMMS Prescriptive Analytics Platform

Compare LiveAgent VS AIMMS Prescriptive Analytics Platform and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AIMMS Prescriptive Analytics Platform logo AIMMS Prescriptive Analytics Platform

Prescriptive analytics modeling and optimization software is at the core of AIMMS technology.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • AIMMS Prescriptive Analytics Platform Landing page
    Landing page //
    2023-07-24

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

AIMMS Prescriptive Analytics Platform features and specs

  • User-friendly Interface
    AIMMS offers a user-friendly interface that allows both technical and non-technical users to easily navigate and utilize the platform for their prescriptive analytics needs.
  • Advanced Optimization Capabilities
    The platform provides advanced optimization tools that support linear, mixed-integer, and nonlinear programming, enabling users to solve complex decision-making problems effectively.
  • Integration with Other Data Sources
    AIMMS can seamlessly integrate with various data sources, including databases, spreadsheets, and other data management systems, making it highly adaptable to different business environments.
  • Scenario Analysis
    The platform allows for comprehensive scenario analysis, enabling users to explore multiple 'what-if' scenarios to better understand potential outcomes and make informed decisions.
  • Strong Community and Support
    AIMMS provides robust customer support and has an active community, offering a wealth of resources and collaborative opportunities for users to troubleshoot and advance their projects.

Possible disadvantages of AIMMS Prescriptive Analytics Platform

  • High Learning Curve
    Despite its user-friendly interface, the advanced features and capabilities of AIMMS can present a steep learning curve for new users, particularly those without a background in optimization or data analytics.
  • Cost
    AIMMS can be expensive, particularly for small to medium-sized businesses, potentially limiting its accessibility for organizations with smaller budgets.
  • Performance Issues with Large Data Sets
    Some users have reported performance issues when handling extremely large data sets, which can slow down analysis and decision-making processes.
  • Limited Visualization Options
    While AIMMS provides some visualization tools, it is not as robust in this area as other analytics platforms, possibly requiring additional tools for comprehensive data visualization.
  • Dependency on Proprietary Software
    Relying on a proprietary software solution may lead to dependency issues, including vendor lock-in and higher costs for upgrades and maintenance.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of AIMMS Prescriptive Analytics Platform

Overall verdict

  • Overall, AIMMS is a strong choice for organizations seeking a powerful yet approachable prescriptive analytics solution. Its ability to deliver insightful analytics and optimization solutions makes it a valuable tool for enhancing decision-making and operational efficiency.

Why this product is good

  • AIMMS Prescriptive Analytics Platform is considered good because it offers comprehensive tools for optimization and decision-making. It provides a user-friendly interface combined with robust analytical capabilities, enabling businesses to model complex scenarios and derive actionable insights. AIMMS is also known for its advanced mathematical optimization, allowing users to tackle both linear and nonlinear problems effectively. Furthermore, it integrates well with various data sources and offers flexibility in deploying models across platforms.

Recommended for

  • Supply chain professionals looking to optimize logistics and operations.
  • Businesses needing to make data-driven decisions in complex environments.
  • Data analysts and operations researchers who require robust modeling tools.
  • Organizations that want to integrate prescriptive analytics into their existing workflows.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

AIMMS Prescriptive Analytics Platform videos

No AIMMS Prescriptive Analytics Platform videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and AIMMS Prescriptive Analytics Platform)

LiveAgent

AIMMS Prescriptive Analytics Platform

Customer Support
100 100%
Customer Support
0% 0
ERP
0 0%
ERP
100% 100
Help Desk
100 100%
Help Desk
0% 0
CRM
0 0%
CRM
100% 100

Questions and Answers

As answered by people managing LiveAgent and AIMMS Prescriptive Analytics Platform.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and AIMMS Prescriptive Analytics Platform. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and AIMMS Prescriptive Analytics Platform

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

AIMMS Prescriptive Analytics Platform Reviews

We have no reviews of AIMMS Prescriptive Analytics Platform yet.
Be the first one to post

What are some alternatives?

When comparing LiveAgent and AIMMS Prescriptive Analytics Platform, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SAP Integrated Business Planning - Synchronize supply chain planning in real time, including S&OP, demand and supply planning, and inventory optimization, with SAP Integrated Business Planning.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GAINSystems - GAINSystems offers supply chain optimization and demand planning solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Logility Voyager Solutions - Supply chain management software solutions optimize sales and operations planning (s&op), demand forecasting, demand planning, and inventory management.

Loading...