LiveAgent VS Actioner
Compare LiveAgent VS Actioner and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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LiveAgent
Freshdesk
Zendesk
Intercom
LiveChat
HelpScout
Zoho Desk
tawk.to
Actioner
PullNotifier
Pullflow
Axolo for GitLab
Provision.ai
incident.io
Rootly
Zapier
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Actioner is a no-code workflow automation platform. It allows you to connect your tools with each other and build human-in-the-loop automation.
Actioner works perfectly with Slack. It has an app directory (https://actioner.com/app-directory) full of Slack bots - these are built by the Actioner team using the platform. They are ready-to-use apps and just require you to connect Slack and the other tool you want to use in Slack.
With seamless integration, you can complete any task in your tool (HubSpot, Zendesk, Jira, PagerDuty, GitHub, Bitbucket, and more.) without leaving Slack. You can access a wide variety of use cases in our library (https://actioner.com/use-cases). You can explore use cases such as sales automation, incident management, ticket management, DevOps automation, pipeline and pull request management, and lots more.
Actioner allows you to turn Slack into a digital HQ with its extended capabilities to integrate any tool with open API with Slack and customize your Slack apps and workflows.
LiveAgent ActionerLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Actioner's answer:
Actioner is a platform that allows users to build and automate workflows using AI from Slack. It also has an app directory full of pre-built workflows and apps tailored specifically for Slack.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
Actioner's answer:
Actioner does not have a direct competitor. But why the answer to "why use Actioner?" is; is to establish an AI-first company culture, turn Slack into a digital HQ through running any business operations without leaving Slack.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
Actioner's answer:
Our primary audience is AI enthusiasts, early adapters, tech geeks and of course Slack users.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
Actioner's answer:
Actioner was found in 2021 by a group of Ex-Atlassian employees--A team who has founded and developed the leading incident management tool, OpsGenie.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
Actioner's answer:
For storage: AWS DynamoDB, AWS S3, ElasticSearch For computing: AWS ECS Fargate + AWS Lambda For network: AWS Route 53, AWS Cloudfront, AWS API Gateway, AWS ELB For messaging: AWS SQS, AWS SNS, AWS Kinesis
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Actioner's answer:
Actioner is used by various types of companies and industries, but for privacy concerns for now we prefer to not use any brand names.
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.
I liked how Actioner abstracts the use cases with dedicated apps while it also provides the ability to customize the entire behavior with platform capabilities.
Have been using Actioner for our internal ticketing; and it's working great! Their support team is also top notch! Price is fair, too, very advantageous especially when you use multiple apps.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
PullNotifier - PullNotifier - a Github and Slack integration app. The most efficient Pull Request notifications on Slack -> PullNotifier allows you to see your team's latest pull request status without getting spammed with notifications.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Pullflow - Merge quality PRs 4X faster with synchronized conversation between developers, systems, and AI, across your favorite tools.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Axolo for GitLab - Review merge requests faster.