Software Alternatives & Reviews

Live Chat by WotNot VS HelpScout

Compare Live Chat by WotNot VS HelpScout and see what are their differences

Live Chat by WotNot logo Live Chat by WotNot

A.C.E your customer service with live chat

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Live Chat by WotNot Landing page
    Landing page //
    2023-07-14

Hey Folks,

So after endless efforts from our team for months, we have finally launched our new and revamped Live Chat! 😀

This new update of our software now helps you engage your website/social audience easily and pragmatically. We mentioned in the description that this tool is all about enhancing your support, and we mean it.

We decided to bring you features that will make you fall in love with the whole chatbot + live chat experience. 🙆‍♀️

How, you ask? 🤔

The revamp includes some exciting features like saved replies, visitor status, agent/team routing, enriched visitor information, labels, notes, and many more.

Data and functionality are locked on one interface, making it a “no navigation required platform” to engage with any visitor at any time. Having a bot in the absence of your team is an added benefit. 💁‍♂️

We have always been a big fan of the Product Hunt community, and we would want nothing more than to have some community feedback on making it better.

Give it a try, and let us know your experience. 😊

  • HelpScout Landing page
    Landing page //
    2023-07-14

Live Chat by WotNot

Website
wotnot.io
Pricing URL
-
$ Details
-
Release Date
2021 August

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-

Category Popularity

0-100% (relative to Live Chat by WotNot and HelpScout)
Customer Support
3 3%
97% 97
Help Desk
0 0%
100% 100
Live Chat
100 100%
0% 0
Messaging
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Live Chat by WotNot and HelpScout

Live Chat by WotNot Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Live Chat by WotNot mentions (0)

We have not tracked any mentions of Live Chat by WotNot yet. Tracking of Live Chat by WotNot recommendations started around Aug 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Live Chat by WotNot and HelpScout, you can also consider the following products

SupportYourApp - Connecting talented people with the blooming IT industry to help them grow faster by outsourcing support.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ticksy - Simple, beautiful customer support.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!