LinearB
Swarmia
Waydev
CodeClimate
GitPrime
Haystack Analytics
Codacy
SonarQube
Donkey.support
Tidio
Zendesk
Olark
SnapEngage
OpenWidget
Intercom
tawk.to
Easiest question of your life: do you really want to add another support inbox to your life?
Easiest answer: NO OFCOURSE NOT!
I built Donkey Support (๐ซ) because I didn't either. I already have enough messaging apps as it is. So in order to leverage those, I built a simple support widget, in which every session becomes a Slack / Discord / Telegram thread. This way you can reply to customers from the apps you already use.
โจ What it does
โ Drop in the widget โ Customer messages โ become message threads in your Discord/Telegram/Slack channel. โ Reply instantly without switching tools โ Replies go unseen? No worries, we send an email to your visitor if that's the case! โ Keep support fast, human, and just chill
LinearB Donkey.supportNo features have been listed yet.
LinearB is recommended for software development teams, engineering managers, and project managers who want to improve visibility into their development processes, reduce cycle times, and boost overall productivity. It's particularly useful for teams that rely on agile methodologies and need to continuously monitor and improve their workflow efficiency.
Donkey.support's answer:
Donkey.support was created out of a need for a streamlined and integrated customer support solution, particularly for independent founders and small teams. The founder, sjorsfest, experienced the friction of context switching between various work tools and support platforms. Donkey.support was developed to solve this by allowing support to be managed directly from the communication tools teams already use, like Slack and Discord, with an easy-to-implement chat widget for websites. The goal is to provide an effective, affordable, and no-bloat support system for indie makers and startups.
Donkey.support's answer:
The primary audience for Donkey.support consists of indie founders, solo founders, and small startup teams who are actively involved in their company's support operations. This includes developers building SaaS products and bootstrapped businesses that require an efficient, no-frills customer support solution. The ideal user values simplicity, affordability, and the ability to manage support from within their existing communication channels like Slack or Discord.
Donkey.support's answer:
Donkey.support stands out due to its unique positioning as a support chat widget that lives directly within your Discord server. It offers the flexibility to reply from Slack, Discord, or Telegram, eliminating the need for context switching. Key differentiators include unique features like automatic email follow-ups for missed replies, customizable widgets, and verified visitor context through signed metadata. It's designed for simplicity, allowing for a live setup in minutes, with pricing structured for indie founders, avoiding per-seat costs. The emphasis on being a simple, effective tool without bloat also sets it apart.
Donkey.support's answer:
As Donkey.support is targeted towards indie founders and small startups, it does not have a list of "biggest customers" in the traditional enterprise sense. Its user base consists of numerous small businesses and independent creators who are looking for an efficient and affordable customer support solution.
Donkey.support's answer:
Donkey.support offers a unique blend of convenience, affordability, and integration. Unlike competitors that may require complex setup or have expensive per-seat pricing, Donkey.support allows for a live setup in minutes and is priced with indie founders in mind. Its core strength lies in allowing support replies directly from platforms teams already use, such as Slack, Discord, or Telegram, thus minimizing context switching. The features like automatic email follow-ups and customizable widgets provide a comprehensive yet uncomplicated support solution, making it an attractive choice for small, agile teams.
Donkey.support's answer:
Donkey.support is built using a modern web stack, including a robust backend and a flexible frontend. The core technologies leverage cloud infrastructure for scalability and reliability. Specific details on the exact programming languages and frameworks are not publicly disclosed, but the focus is on a smooth and efficient user experience.
Based on our record, LinearB seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
LinearB is an engineering productivity platform that provides visibility into developer workflows, automation, and process metrics. It collects data across the entire development lifecycle to diagnose blockers and optimize delivery. One user reports saving 321 developer-hours per month. - Source: dev.to / 3 months ago
Most tools measure half the picture. Traditional metrics platforms like LinearB focus on quantitative signals (DORA metrics, cycle time). Survey platforms like Culture Amp capture sentiment across organizations but aren't developer-specific. DX (founded by DORA/SPACE research creators) combines developer surveys with SDLC analytics. These approaches require deliberate implementation and buy-in. - Source: dev.to / 8 months ago
LinearB is a SaaS solution that retrieves metrics overtime, some of them being used to calculate DORA Metrics. They also have a Youtube channel that advocate for DORA Metrics and more. - Source: dev.to / over 2 years ago
In helping engineering orgs get visibility into developer workflows with LinearB, Dan Lines and Ori Keren discovered that the majority of cycle time was being spent in pull request and code review. They found that:. - Source: dev.to / about 3 years ago
LinearB and there are a few cheaper alternatives. Ties in DORA metrics from gut repos and agile project management tools like JIRA. https://linearb.io. Source: about 3 years ago
Swarmia - Swarmia is an engineering productivity software trusted by 600+ engineering teams worldwide. Use key engineering metrics to unblock the flow, align engineering with business objectives, and drive continuous improvement.
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
Waydev - Waydev analyzes your codebase from Github, Gitlab, Azure DevOps & Bitbucket to help you bring out the best in your engineers work.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
CodeClimate - Code Climate provides automated code review for your apps, letting you fix quality and security issues before they hit production. We check every commit, branch and pull request for changes in quality and potential vulnerabilities.
Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.