Software Alternatives, Accelerators & Startups

Kommunicate VS Desk360

Compare Kommunicate VS Desk360 and see what are their differences

Kommunicate logo Kommunicate

Customer support automation platform with live chat and chatbots

Desk360 logo Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.
  • Kommunicate Landing page
    Landing page //
    2023-09-27

Kommunicate is a world-beating customer support solution made by team Intentive. At Intentive, we have empowered 1000+ businesses with in-app messaging solutions. Being in the SaaS scenario for more than five years, we have embarked on a new journey to provide an all-in-one customer support solution to help you delight your customers in this consumer-first era. We are a team of 30+ hard working engineers, designers, marketers and sales superstars who live and breathe consumer-first products. We have an office in Bangalore, KA-IND. Drop by to say hello over a cup of coffee.

  • Desk360 Landing page
    Landing page //
    2022-07-12

Desk360 solutions let you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, Desk360 has been built in such a way that it can always be improved according to your feedback.

Kommunicate features and specs

No features have been listed yet.

Desk360 features and specs

  • A complete support with 360-degree customer view: Yes
  • Ticket system: Yes
  • Team Collaboration: Yes
  • Reports on Agent Performance and Ticket Volume: Yes
  • Mobile SDK in 40 Languages: Yes

Kommunicate videos

Live Chat Plugin Review | Chat Bot | Customer Service | Kommunicate

More videos:

  • Review - Kommunicate Overview - A Human+Bot Hybrid Support Platform
  • Review - What is Kommunicate ? | Overview | Human + Bot Hybrid Support
  • Demo - Welcome to Kommunicate! | On-boarding 2021

Desk360 videos

Desk360 - Promotional Video

More videos:

  • Review - Desk360 - Omnichannel Customer Support Platform

Category Popularity

0-100% (relative to Kommunicate and Desk360)
Customer Support
57 57%
43% 43
Chatbots
100 100%
0% 0
CRM
69 69%
31% 31
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kommunicate and Desk360

Kommunicate Reviews

A Comprehensive Examination of the Top 5 Chat Automation Solutions
Kommunicate boasts seamless integrations with an array of third-party tools and services such as AWS, Dialogflow, Zendesk, Google Analytics, among others, enriching the functionality of your chatbot. Its user-friendly no-code builder, while intuitive, packs a punch, enabling the creation of intricate chatbot flows effortlessly.

Desk360 Reviews

  1. Highly Recommended!

    I can manage all my customer feedback and reviews in one platform thanks to Desk360! I don’t need to check my support mail, App Store or any other feedback channels. The dashboard is very easy to use. I don’t get lost between complicated pages. I strongly recommend Desk360 to all mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective
    👎 Cons:    Instagram
  2. Totally satisfied!

    Desk360 is a great solution to manage all your customer feedbacks/reviews in one place. Easy to use and price is quite reasonable (at least for now). I had a trial for 1 month and can recommend to everyone especially mobile app developers.

    👍 Pros:    Easy to use|Easy integration|Cost effective|Free trial
  3. Nice Platform!

    I'm a utility app owner, and there are 25K MAU's itself. We've been struggling to get over with the issues from our users that they reach us from many channels such as; Facebook, Twitter, e-mail, the app's contact us section, etc. Hence we have been spending too much time on related channels and this caused us got late to reply to the requests. Desk 360 has let us overwhelm all of the issues by providing an ability to manage those channels from a single platform. Also, the team helped us so much with upgrades which are tailored only for our needs. Long sentence short, if you're managing your brand, app. etc. by many channels, you gonna need to have Desk 360.

    🏁 Competitors: Zendesk, HelpDesk, Freshdesk, Helpshift
    👍 Pros:    Saves a ton of time|User-friendly|Easy integration|Affordable price
    👎 Cons:    Instagram

Social recommendations and mentions

Based on our record, Kommunicate seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kommunicate mentions (1)

  • Best Front End Solutions
    Dialogflow Messenger is relatively limited. I'm searching for a front end solution that ideally also provides a live agent handoff. http://kommunicate.io seemed like the perfect fit, however, they don't support Dialogflow environments, which is a dealbreaker for us. Source: over 1 year ago

Desk360 mentions (0)

We have not tracked any mentions of Desk360 yet. Tracking of Desk360 recommendations started around Mar 2021.

What are some alternatives?

When comparing Kommunicate and Desk360, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Drift - A messaging app that helps you grow your business.

ChatBot - Easy to use chatbot platform for business

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ticksy - Simple, beautiful customer support.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community