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KnowledgeBase VS Slab

Compare KnowledgeBase VS Slab and see what are their differences

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KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.

Slab logo Slab

Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center
  • Slab Landing page
    Landing page //
    2022-03-22

Why Use Slab?

Most internal tools are frustrating to use — not to mention an eyesore — and quickly grow stale. Not Slab. In Slab, your content looks good by default and we make it easy for anyone to contribute. Unified search allows your team to find what they need, exactly when they need it, across all your integrated tools — in one dedicated place on Slab.

KnowledgeBase

Website
knowledgebase.com
Pricing URL
Official KnowledgeBase Pricing
$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September
Edit details

Slab

Website
slab.com
Pricing URL
Official Slab Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

Slab features and specs

  • Easy-to-Use Interface
    Slab provides an intuitive and user-friendly interface that makes it easy for teams to organize, write, and share internal documentation. Its simplicity reduces the learning curve and promotes user adoption.
  • Integration Capabilities
    Slab offers robust integration with numerous popular tools such as Slack, GitHub, Google Drive, and many others, allowing seamless incorporation into existing workflows and processes.
  • Search Functionality
    Slab boasts powerful search capabilities that enable users to quickly find the information they need. The search function is efficient, covering both document content and metadata.
  • Collaboration Tools
    Slab facilitates real-time collaboration by allowing multiple team members to work on documents simultaneously. Features like commenting, mentions, and edit history enhance collective knowledge sharing.
  • Knowledge Organization
    Slab helps in categorizing and organizing content effectively. Teams can create structured knowledge bases with hierarchies, tags, and nested documents, making information easy to find and manage.

Possible disadvantages of Slab

  • Price Point
    While Slab offers a range of features, it comes at a relatively higher cost compared to some other knowledge management solutions, which may be a barrier for small businesses or startups with limited budgets.
  • Limited Offline Access
    Slab's functionality is primarily online, which can be a drawback for users who need to access documentation in environments without internet connectivity.
  • Feature Set Specificity
    Slab is very focused on being a knowledge management system, but lacks broader project management or extensive customization features that some competing platforms offer.
  • Learning Curve for Advanced Features
    While basic functions are easy to use, some advanced features and integrations may require a bit of a learning curve, particularly for users who are not tech-savvy.
  • Dependency on Integrations
    Slab’s effectiveness can be heavily dependent on its integrations with other tools. If a team doesn’t use those tools, they may not derive as much value from Slab's ecosystem.

KnowledgeBase videos

+ Add

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Slab videos

+ Add

Slab Team Wiki Review: Features, Pricing & Thoughts

More videos:

  • Review - Concrete Slab - Post-Tension Foundation Review
  • Review - Disc Review - Infinite Discs - Slab

Category Popularity

0-100% (relative to KnowledgeBase and Slab)

KnowledgeBase

Slab

Knowledge Base
39 39%
Knowledge Base
61% 61
Productivity
13 13%
Productivity
87% 87
Customer Support
100 100%
Customer Support
0% 0
Knowledge Management
100 100%
Knowledge Management
0% 0

User comments

Share your experience with using KnowledgeBase and Slab. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase and Slab

KnowledgeBase Reviews

  1. Guest
    Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Guest
    Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Guest
    Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

Slab Reviews

The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
Slab is a feature-rich and integration-packed wiki tool that prevents knowledge silos and builds a collaborative, knowledge-sharing work environment. Trusted by over 3000 companies, Slab helps you create an online wiki and make it searchable for your teams. The tool integrates beautifully with popular tools like GitHub, Google Drive, Slack, Figma, G-Suite, Trello, and...
Source: www.proprofskb.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
“Slab is so easy to use and has just the right amount of features to be everything you need, but not a lot of extra features that get in the way. From setting it up, getting the team onboard, adding new articles, and searching articles, everything works as you would expect without having to figure anything out. It’s simple and easy to use, and we enjoy using it more and...
Source: remoteverse.com

Social recommendations and mentions

Based on our record, Slab seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

KnowledgeBase mentions (0)

We have not tracked any mentions of KnowledgeBase yet. Tracking of KnowledgeBase recommendations started around Mar 2021.

Slab mentions (19)

  • Ask HN: Who is hiring? (October 2024)
    Slab | Engineering | Remote (Worldwide) | Full-time At Slab (https://slab.com), we believe that knowledge is the foundation of any organization's success. When a team's collective knowledge is more accessible, that team's potential is limitless. Our product helps teams easily create, organize, and discover knowledge across the entire company, from non-technical to tech-savvy. Each day, thousands of customers rely... - Source: Hacker News / 7 months ago
  • Ask HN: Who is hiring? (September 2024)
    At Slab (https://slab.com), we believe that knowledge is the foundation of any organization's success. When a team's collective knowledge is more accessible, that team's potential is limitless. Our product helps teams easily create, organize, and discover knowledge across the entire company, from non-technical to tech-savvy. Each day, thousands of customers rely on Slab across their entire workforces, including... - Source: Hacker News / 8 months ago
  • Show HN: We built a FOSS documentation CMS with a pretty GUI
    Slab is another one (we use it, but have no connection to it) https://slab.com/ Would be happy to switch to a self-hosted FOSS alternative though. - Source: Hacker News / 8 months ago
  • I Fucking Hate Jira
    I’ve been pretty happy with Slab. Straightforward shared wiki with a good editor, governance, and integrations. https://slab.com/ I tried using README files in the repo but there’s far too much friction to get most folks to bother. Google Docs tend to disappear content due to a lack of structure. - Source: Hacker News / about 1 year ago
  • free-for.dev
    Slab — A modern knowledge management service for teams. Free for up to 10 users. - Source: dev.to / over 2 years ago
View more

What are some alternatives?

When comparing KnowledgeBase and Slab, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Stonly - Create interactive step-by-step guides

Nuclino - Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Confluence - Confluence is content collaboration software that changes how modern teams work

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