Software Alternatives, Accelerators & Startups

Stonly VS KnowledgeBase

Compare Stonly VS KnowledgeBase and see what are their differences

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Stonly logo Stonly

Create interactive step-by-step guides

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.
  • Stonly Landing page
    Landing page //
    2023-09-20
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center

Stonly

Website
stonly.com
$ Details
-
Platforms
-
Release Date
2018 January
Startup details
Country
France
City
Levallois
Founder(s)
Alexis Fogel
Employees
10 - 19

KnowledgeBase

$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

Stonly features and specs

  • Interactive Tutorials
    Stonly offers interactive step-by-step tutorials that can engage users better compared to traditional static guides. This interactivity helps in improving user comprehension and retention.
  • Customization
    The platform allows for high levels of customization, enabling organizations to tailor the tutorials and guides to match their branding and specific needs.
  • Analytics
    Stonly provides robust analytics features that allow organizations to track user interactions with guides and tutorials, helping them to understand better what works and what needs improvement.
  • Integrations
    The tool integrates with various third-party applications like Intercom, Zendesk, and more, making it easy to incorporate into existing workflows.
  • No Coding Required
    Users do not need any coding skills to create interactive guides and tutorials, making it accessible to a wider range of users within an organization.

Possible disadvantages of Stonly

  • Cost
    Stonly can be expensive, particularly for small businesses or startups with limited budgets, potentially making it less accessible for these organizations.
  • Learning Curve
    Despite being user-friendly, there is still a learning curve associated with mastering all of its features and making the most out of the platform.
  • Limited Offline Access
    Since Stonly is primarily a web-based platform, offline access to tutorials and guides is very limited, which can be a drawback in environments where internet access is unreliable.
  • Dependency on Platform
    Using a third-party platform means that organizations could become dependent on Stonly for their tutorials, which may present issues if the platform experiences downtime or other service issues.
  • Customization Limits
    Although highly customizable, there are still some limitations in design and functionality that may not meet the specific needs of every user or organization.

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

Stonly videos

Add and edit media in Stonly

More videos:

  • Review - AWS & Dashlane/Stonly | Les conseils du fondateur #StartupMoments

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Category Popularity

0-100% (relative to Stonly and KnowledgeBase)
User Onboarding And Engagement
Knowledge Base
0 0%
100% 100
User Engagement
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Stonly and KnowledgeBase

Stonly Reviews

11 Popular Knowledge Management Tools to Consider in 2025 
The future of customer service hinges on the quality of your knowledge. That’s why Stonly’s knowledge base platform allows you to create content that makes it easier for people to get the help they need, and deliver that help when and where it’s needed. With generative AI and powerful search, Stonly lets you turn your knowledge into instant, accurate answers.With Stonly you...
Source: knowmax.ai
8 Best Usetiful Alternatives and Competitors That Are More Professional
❌ If you want to integrate Stonly into your UI elements, and, of course, implement Stonly’s knowledge base and help center into your platform, you’ll definitely need a bunch of developer hours to get it done.
Source: userguiding.com
Top alternatives to UserGuiding
Like Usetiful and Lou, Stonly has a free forever plan limited to 5 guides, no team seats and 1000 guide views per month. Stonly Pricing

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

Social recommendations and mentions

Based on our record, Stonly seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Stonly mentions (1)

KnowledgeBase mentions (0)

We have not tracked any mentions of KnowledgeBase yet. Tracking of KnowledgeBase recommendations started around Mar 2021.

What are some alternatives?

When comparing Stonly and KnowledgeBase, you can also consider the following products

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.