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KISSmetrics VS Zendesk

Compare KISSmetrics VS Zendesk and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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KISSmetrics logo KISSmetrics

Giving you the knowledge you need to make better decisions. Kissmetrics is a revolutionary person-based analytics platform for your whole team. Get product, sales, marketing, customer support working together to improve the metrics that matter.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • KISSmetrics Landing page
    Landing page //
    2023-10-10

  www.kissmetrics.comSoftware by KissMetrics

  • Zendesk Landing page
    Landing page //
    2022-03-08

KISSmetrics videos

+ Add

Kissmetrics Demo

More videos:

  • Review - What is Kissmetrics?

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to KISSmetrics and Zendesk)

KISSmetrics

Zendesk

Analytics
100 100%
Analytics
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Analytics
100 100%
Web Analytics
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using KISSmetrics and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KISSmetrics and Zendesk

KISSmetrics Reviews

Unleashing Alternatives: 15 Advanced Tools for Web Analytics Just Like Google Analytics(Brief and Crisp)
One of the strengths of Kissmetrics lies in its powerful segmentation capabilities. By tracking individuals rather than just aggregates, Kissmetrics allows you to segment your audience based on specific criteria. Whether it’s demographics, behavior patterns, or engagement levels, you can effortlessly create custom segments and gain valuable insights into different customer...
Source: medium.com
Unleashing Alternatives: 15 Advanced Tools for Web Analytics Just Like Google Analytics(Brief and Crisp)
One of the strengths of Kissmetrics lies in its powerful segmentation capabilities. By tracking individuals rather than just aggregates, Kissmetrics allows you to segment your audience based on specific criteria. Whether it’s demographics, behavior patterns, or engagement levels, you can effortlessly create custom segments and gain valuable insights into different customer...
Source: rishikap372.medium.com
10 Best Google Analytics Alternatives (Free & Paid)
Kissmetrics offers features such as ‘Funnels’ and ‘Path Report,’ so it can be an option for you if you want to increase the number of customers on your website and services.
Source: www.socialpros.co
Best Customer Analytics Tools and Software in 2021
Next up is Kissmterics, a customer behavior analytics tool by Neil Patel. An easy to use the platform, Kissmetrics is designed with marketing and sales teams in mind. Following the theme of your website visitors are actual people and not mere sessions, Kissmetrics provides in-depth analysis of customer journey by tying data to a real person.
Source: blog.bit.ai
Top 5 Best Mixpanel Alternatives That Are Equally Good!
With powerful customer segmentation and precision targeting, Kissmetrics never lets a visitor slip by your sales funnel. You can trigger behavior and attribute-based automated emails to keep customers engaged. You can also measure the email campaign impact to see what strategies drive sales.
Source: blog.elink.io

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

KISSmetrics mentions (0)

We have not tracked any mentions of KISSmetrics yet. Tracking of KISSmetrics recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing KISSmetrics and Zendesk, you can also consider the following products

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mixpanel - Mixpanel is the most advanced analytics platform in the world for mobile & web.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Matomo - Matomo is an open-source web analytics platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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