Software Alternatives, Accelerators & Startups

JSON Web Token VS LiveAgent

Compare JSON Web Token VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

JSON Web Token logo JSON Web Token

JSON Web Tokens are an open, industry standard RFC 7519 method for representing claims securely between two parties.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • JSON Web Token Landing page
    Landing page //
    2023-08-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

JSON Web Token features and specs

  • Stateless
    Since JWTs are self-contained, they do not require server-side sessions, enabling stateless authentication and reducing server memory usage.
  • Scalability
    JWTs can easily be used in distributed systems and microservices architectures due to their stateless nature, facilitating horizontal scaling.
  • Decentralized Issuance
    Multiple issuers can create and sign their own tokens, allowing for more decentralized and flexible authentication mechanisms.
  • Performance
    JWTs eliminate the need for database lookups during authenticating requests, as the token contains all the necessary information, which can lead to performance improvements.
  • Cross-domain and Mobile Compatible
    JWTs are widely supported by different platforms and can easily be used in cross-domain situations and with mobile applications.
  • Security
    JWTs can be signed and optionally encrypted, ensuring the authenticity and integrity of the data they carry.

Possible disadvantages of JSON Web Token

  • Size
    JWTs tend to be larger than session IDs, which can increase the amount of data transmitted during requests.
  • Expiration Handling
    Managing token expiration can be complex. Once a token is issued, it remains valid until it expires or is explicitly revoked.
  • No Built-in Revocation
    Unlike sessions, JWTs cannot be easily revoked server-side, making it difficult to immediately invalidate tokens without additional mechanisms.
  • Security Risks
    If a JWT is intercepted or compromised, it can be used until it expires. Thus, it should be properly secured and transmitted over HTTPS.
  • Token Overhead
    Embedding too much information in the token payload can lead to performance overhead and potential data exposure risks.
  • Complexity
    Implementing JWT correctly requires a thorough understanding of security practices and token lifecycle management, which can add complexity to the system.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

JSON Web Token videos

JSON Web Tokens Suck - Randall Degges (DevNet Create 2018)

More videos:

  • Review - JSON Web Tokens with Public Key Signatures
  • Review - RFC 7519 JSON Web Token (JWT), Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to JSON Web Token and LiveAgent)
Identity Provider
100 100%
0% 0
Customer Support
0 0%
100% 100
Identity And Access Management
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing JSON Web Token and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using JSON Web Token and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare JSON Web Token and LiveAgent

JSON Web Token Reviews

We have no reviews of JSON Web Token yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, JSON Web Token seems to be more popular. It has been mentiond 301 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JSON Web Token mentions (301)

  • OAuth or JWT? Everything Developers Need to Know in 2025
    ​Security Considerations • JWT o Always use HTTPS to prevent token interception o Set short expiration times o Avoid storing sensitive data in the token • OAuth o Always validate redirect URIs o Implement proper token revocation o Consider using PKCE for public clients References • The Ultimate Guide to Implementing Authentication in JavaScript Applications • OAuth 2.0 – RFC 6749 • JWT.io –... - Source: dev.to / 4 days ago
  • Guide to JWT API Authentication
    Jwt.io is a great playground to get used to working with JWTs. - Source: dev.to / 23 days ago
  • Verifying Cognito access tokens - Comparing three JWT packages for Lambda authorizers
    The Lambda authorizer code decodes and verifies the token, and its business logic determines whether the request should proceed to the backend or be denied. Cognito access tokens are JSON Web Tokens (JWTs), and to simplify our coding, we might opt for an external package to handle token verification. - Source: dev.to / about 2 months ago
  • Authentication and Authorization Best Practices in ASP.NET Core
    You can decode the created JWT token using JWT IO web site to see what's inside. - Source: dev.to / about 2 months ago
  • How To Use JWT Token In React JS
    JWT.io – A great resource to decode, verify, and generate JWT tokens. - Source: dev.to / 2 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing JSON Web Token and LiveAgent, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Firebase Authentication - Application and Data, Application Utilities, and User Management and Authentication

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Spring Security - The Spring portfolio has many projects, including Spring Framework, Spring IO Platform, Spring Cloud, Spring Boot, Spring Data, Spring Security...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.