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JitBit Helpdesk VS Redmine

Compare JitBit Helpdesk VS Redmine and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution

Redmine logo Redmine

Flexible project management web application
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

  • Redmine Landing page
    Landing page //
    2024-08-25

JitBit Helpdesk features and specs

  • User-Friendly Interface
    JitBit Helpdesk provides a clean and intuitive interface, making it easy for administrators and users to navigate and manage tickets without extensive training.
  • Quick Setup and Deployment
    The software can be quickly set up and integrated into existing systems, allowing organizations to start using it with minimal downtime.
  • Automation Features
    JitBit Helpdesk includes powerful automation features like automated ticket assignment and custom rules, which enhance efficiency by reducing the manual workload on support teams.
  • Multi-language Support
    The software supports multiple languages, making it suitable for global companies with diverse teams.
  • Mobile Accessibility
    JitBit Helpdesk offers mobile applications for both iOS and Android, ensuring that support staff can manage tickets and issues from anywhere.

Redmine features and specs

  • Open Source
    Redmine is an open-source project management tool, meaning it's free to use and customize, providing flexibility and cost savings.
  • Cross-Platform
    Redmine is web-based and can be accessed from any platform with a web browser, including Windows, Mac, and Linux.
  • Plugin Support
    Redmine supports a wide range of plugins, allowing users to extend its functionality to meet their specific needs.
  • Multi-language Support
    Redmine is available in multiple languages, making it accessible to a global user base.
  • Customizable Workflows
    Redmine allows users to create and customize workflows, making it adaptable for different types of projects and industries.
  • Role-based Access Control
    Redmine offers robust role-based access control, enabling administrators to define specific permissions for different user roles.
  • Integrated Issue Tracking
    Redmine has a powerful issue tracking system, which can be integrated with other project management features like Gantt charts and calendars.
  • Time Tracking
    Redmine includes time tracking capabilities, enabling users to log time spent on tasks and generate detailed time reports.

Possible disadvantages of Redmine

  • Complex Setup
    Setting up Redmine can be complicated, as it requires configuring a web server, database, and other dependencies.
  • Outdated Interface
    The user interface of Redmine may seem outdated compared to more modern project management tools, which can affect user experience.
  • Performance Issues
    Large projects with many issues and users can lead to performance issues, including slower load times and server strain.
  • Limited Documentation
    While there is documentation available, it can be sparse and sometimes lacking in detail, making it difficult for new users to find help.
  • Learning Curve
    Redmine has a steep learning curve, and new users may require considerable time to become fully proficient with the tool.
  • Community Support
    While there is community support, it might not be as extensive or responsive as commercial project management solutions.
  • Limited Mobile Experience
    Redmine's user experience on mobile devices is limited, and there are no officially supported mobile apps.
  • Scalability Issues
    As projects scale, Redmine can face challenges in maintaining performance and usability, requiring additional optimization and management.

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Redmine videos

+ Add

Redmine Tutorial

More videos:

  • Review - OpenProject vs Redmine - Comparison
  • Review - Redmine Review

Category Popularity

0-100% (relative to JitBit Helpdesk and Redmine)

JitBit Helpdesk

Redmine

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Service
100 100%
Customer Service
0% 0
Task Management
0 0%
Task Management
100% 100

Questions and Answers

As answered by people managing JitBit Helpdesk and Redmine.

What makes your product unique?

JitBit Helpdesk's answer

Jitbit offers both SaaS and self-hosted options, very reasonably priced with an option to migrate between the two

Which are the primary technologies used for building your product?

JitBit Helpdesk's answer

ASP.NET Core, SQL Server

User comments

Share your experience with using JitBit Helpdesk and Redmine. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and Redmine

JitBit Helpdesk Reviews

  1. Alexey M.
    · CTO ·
    Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Redmine Reviews

50 Best Project Management Tools for 2019
Redmine is an open-source tool which works cross-platform along with multilanguage support. It gives registered users the ability to create and manage their own projects meaning once you have registered, you are allowed to create your own projects and get access to their features. Being a free downloadable software, it is definitely worth a try.
Source: www.proofhub.com
12 Best JIRA Alternatives in 2019
Redmine is another important JIRA open source alternative tool. The basic version of this tool is open-source, and it can work on any machine. It is one of the best jira competitors that supports Ruby, and could take more time for installation, but once installed it runs smoothly.
Source: www.guru99.com
29 Best Alternatives to Dapulse (Now Monday.com)
Redmine is a must-have tool for every project manager. As a project manager, you can use Redmine to keep every employee on track and give their peak performance, every time. Pricing: FREE TRIAL – Available FREE – Free
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Redmine seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JitBit Helpdesk mentions (0)

We have not tracked any mentions of JitBit Helpdesk yet. Tracking of JitBit Helpdesk recommendations started around Mar 2021.

Redmine mentions (7)

  • Projectmanagement
    I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: over 1 year ago
  • Basic ticketing system recommendations?
    Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 2 years ago
  • MS Office 365 and Project Management
    Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 3 years ago
  • Professional Software Development at Zero Cost
    Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 3 years ago
  • Atlassian products have been down for 4 days
    No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 3 years ago
View more

What are some alternatives?

When comparing JitBit Helpdesk and Redmine, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Basecamp - A simple and elegant project management system.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

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