HelpScout VS Redmine

HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....

Source: www.jitbit.com

Help Scout Alternative - Have you outgrown Help Scout?

With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.

Source: www.kayako.com

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions

Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.

Source: financesonline.com

8 Zendesk Alternatives to Rock Your Customer Service

Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.

Source: blog.capterra.com

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...

Source: zapier.com

Redmine Reviews

50 Best Project Management Tools for 2019

Redmine is an open-source tool which works cross-platform along with multilanguage support. It gives registered users the ability to create and manage their own projects meaning once you have registered, you are allowed to create your own projects and get access to their features. Being a free downloadable software, it is definitely worth a try.

Source: www.proofhub.com

12 Best JIRA Alternatives in 2019

Redmine is another important JIRA open source alternative tool. The basic version of this tool is open-source, and it can work on any machine. It is one of the best jira competitors that supports Ruby, and could take more time for installation, but once installed it runs smoothly.

Source: www.guru99.com

29 Best Alternatives to Dapulse (Now Monday.com)

Redmine is a must-have tool for every project manager. As a project manager, you can use Redmine to keep every employee on track and give their peak performance, every time. Pricing: FREE TRIAL – Available FREE â Free

Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Redmine should be more popular than HelpScout. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

Makers, what are the tools you can't live without?
Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
Have you ever done a product comparison chart on your site?
Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Redmine mentions (7)

Projectmanagement
I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: 5 months ago
Basic ticketing system recommendations?
Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 1 year ago
MS Office 365 and Project Management
Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 2 years ago
Professional Software Development at Zero Cost
Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 2 years ago
Atlassian products have been down for 4 days
No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 2 years ago

What are some alternatives?

When comparing HelpScout and Redmine, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Basecamp - A simple and elegant project management system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

HelpScout vs Freshdesk

HelpScout vs Asana

HelpScout vs Zendesk

HelpScout vs Basecamp

HelpScout vs LiveAgent