Software Alternatives, Accelerators & Startups

iubenda VS LiveAgent

Compare iubenda VS LiveAgent and see what are their differences

iubenda logo iubenda

A 360-degree solution to make your sites and apps compliant with privacy laws like the GDPR, CCPA, LGPD, ePrivacy, and more

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • iubenda Landing page
    Landing page //
    2023-10-15

iubenda solutions take the hassle and complexity out of website/apps compliance, so you can focus on your business.

Trusted by over 90,000 customers in 100+ countries, our 360-degree solution helps you make your sites and apps compliant with privacy laws like the GDPR, CCPA, LGPD, ePrivacy, and more. Once you’ve generated your legal documents with us, we help you keep up with the latest legal requirements via remote and automatic updates handled by our international legal team.

Our products, serving both large enterprises and small businesses, include the Privacy Policy and Cookie Policy Generator with 1700+ clauses, our Cookie Solution, the Internal Privacy Management Solution, and the Consent Solution.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

iubenda

$ Details
freemium $27.0 / Annually
Platforms
Web Wordpress Android iOS Prestashop Shopify Magento WooCommerce
Release Date
-

iubenda features and specs

  • Cookie Banner Solution: yes
  • Cookie & Privacy Policy Generator: yes
  • Terms and Condition generator: yes
  • GDPR Tools: yes
  • GDPR & CCPA: yes
  • GDPR software: yes
  • CCPA software: yes
  • LGPD: yes
  • Cookie database: yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

iubenda videos

How to generate a Privacy and Cookie policy with iubenda

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to iubenda and LiveAgent)
Privacy Policy Generator
100 100%
0% 0
Customer Support
0 0%
100% 100
Legal Services
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing iubenda and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using iubenda and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare iubenda and LiveAgent

iubenda Reviews

Quick & Easy Privacy Policies: The 12 Bigger Generators Ranked
Iubenda helps people with much more than just a free privacy policy generator. It also covers how and why you may need to generate policies for specific services such as Google AdSense and AdWords, as well as Mailchimp, Facebook, mailing lists and cookies. You can generate policies in 10 languages including English. The site must be successful because it has generated over...
Source: digital.com
Best Privacy Policy Generators for 2019
Generating a privacy policy with iubenda is not as simple as with TermsFeed. However, the end result is very high-quality. If you have a complex business model and use a large number of personal information or personal data processing services, then iubenda will be the best privacy policy generator for your business. The biggest downsides? The subscription-based cost, and...
Source: thelegality.com
The Best Free and Paid Privacy Policy Generators Available In 2019.
Many features, including anything related to cookies, are locked behind a paywall. This price renews on a monthly or yearly basis, which is unfortunate, but you may be willing to pay for the sheer quality of this content. Instead of ugly and boring, Iubenda policies are beautiful and worth reading.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing iubenda and LiveAgent, you can also consider the following products

Wonder.Legal - Create perfectly legal documents for as low as $1.99

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Termly.io - Termly.io is a prominent online resource specializing in website policies, including Terms and...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Clerky - We're 100% focused on helping startups get legal paperwork done safely, going far beyond simply providing forms. Get your legal paperwork done with confidence, so you can get back to building your company.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.