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Intercom VS Zight (formerly CloudApp)

Compare Intercom VS Zight (formerly CloudApp) and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zight (formerly CloudApp) logo Zight (formerly CloudApp)

Better Communication, Happier, More Productive People
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Zight (formerly CloudApp) Landing page
    Landing page //
    2023-04-18

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Zight (formerly CloudApp) features and specs

  • User-Friendly Interface
    Zight offers an intuitive and easy-to-navigate interface, which simplifies the process of capturing and sharing content, making it accessible even for users with minimal technical skills.
  • Versatile Sharing Options
    The platform provides a variety of sharing options, including links, embeds, and direct sharing to platforms like Slack and email, which enhances collaboration and communication efficiency.
  • Comprehensive Annotation Tools
    Zight includes robust annotation tools for images and videos, allowing users to highlight, comment, and add shapes, which is useful for providing clear feedback and instructions.
  • Integrations with Popular Tools
    It seamlessly integrates with popular productivity and communication tools like Slack, Microsoft Teams, and Trello, enabling users to easily incorporate it into their existing workflows.
  • Cloud Storage and Access
    The service stores captured content in the cloud, ensuring that users can access their files from anywhere with an internet connection, enhancing flexibility and mobility.

Possible disadvantages of Zight (formerly CloudApp)

  • Subscription Cost
    Zight's premium features are available at a subscription cost, which might be a limitation for individuals or small businesses with budget constraints.
  • Limited Free Tier
    The free tier of Zight offers limited features and storage, which may not be sufficient for heavy users who require extensive usage and advanced functionalities.
  • Performance Issues
    Some users have reported performance issues, such as slow loading times or occasional glitches, which can disrupt the user experience.
  • Dependency on Internet Connection
    Since Zight is cloud-based, it requires a stable internet connection for optimal performance, which might be a drawback in areas with unreliable connectivity.
  • Privacy Concerns
    As with any cloud-based service, there may be concerns regarding data privacy and security, particularly for users handling sensitive or confidential information.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Zight (formerly CloudApp) videos

No Zight (formerly CloudApp) videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Intercom and Zight (formerly CloudApp))

Intercom

Zight (formerly CloudApp)

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
CRM
100 100%
CRM
0% 0
Screenshots
0 0%
Screenshots
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Zight (formerly CloudApp)

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Zight (formerly CloudApp) Reviews

We have no reviews of Zight (formerly CloudApp) yet.
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Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Zight (formerly CloudApp) mentions (0)

We have not tracked any mentions of Zight (formerly CloudApp) yet. Tracking of Zight (formerly CloudApp) recommendations started around Apr 2023.

What are some alternatives?

When comparing Intercom and Zight (formerly CloudApp), you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Loom - Loom is a screen recording extension for Chrome that gives people the ability to create and share media. Create your own videos using your camera, screen view, and audio. Read more about Loom.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Setapp - Your shortcut to prime apps on Mac, an App Store alternative

Drift - A messaging app that helps you grow your business.

Giphy - Search all the gifs and make your own animated gif

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