Software Alternatives, Accelerators & Startups

Intercom VS Slack App Directory

Compare Intercom VS Slack App Directory and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Slack App Directory logo Slack App Directory

Your go-to for finding apps that work with Slack
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Slack App Directory Landing page
    Landing page //
    2023-10-21

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Slack App Directory features and specs

  • Integration Variety
    The Slack App Directory offers a wide range of apps that integrate with various tools and services, enhancing productivity by enabling users to connect their workflows seamlessly within Slack.
  • User-Friendly
    The directory is designed to be easy to navigate, allowing users to search and discover apps effortlessly, thus improving accessibility and user experience.
  • Enhances Functionality
    By integrating third-party apps, users can extend Slack's functionality, adding features like task management, CRM, and more, tailored to the needs of their teams.
  • Streamlines Communication
    Apps within the directory can facilitate better communication by consolidating updates and notifications from various tools directly into Slack channels or direct messages.

Possible disadvantages of Slack App Directory

  • Security Concerns
    Installing third-party apps may present security risks, as some apps require extensive permissions, possibly accessing sensitive data within Slack.
  • Overwhelming Choices
    With numerous apps available, users may find it difficult to determine which apps are best suited for their needs, leading to choice overload.
  • Dependency on Third-Party Support
    Relying on third-party apps can result in dependency issues, where if an app stops being supported or updated by its developers, it could disrupt workflows.
  • Potential Performance Impact
    Integrating numerous apps could potentially slow down Slack's performance, as each app may consume additional resources and contribute to increased notification volume.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Slack App Directory videos

No Slack App Directory videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Intercom and Slack App Directory)
Customer Support
100 100%
0% 0
Chatbots
0 0%
100% 100
CRM
98 98%
2% 2
Marketing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Slack App Directory

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Slack App Directory Reviews

We have no reviews of Slack App Directory yet.
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Social recommendations and mentions

Slack App Directory might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 7 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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Slack App Directory mentions (8)

  • How to Build a Blog with Laravel (& Send Slack Notifications)
    After that, you need to create an app. To do that, after you sign in to Slack, go to your app directory. Then, click on “Create New App” at the top right. - Source: dev.to / about 1 month ago
  • Task Management Board NATIVE to Slack?
    Integrate everything! There’s over 2500 integrations already available in the app directory: https://slack.com/apps. Source: over 2 years ago
  • How to Manage Google Calendar in Slack
    The Slack Google Calendar app is the third most popular app of the 2,400+ native integrations in their directory. It allows you to take basic actions for your Google Calendar events right in Slack, and simplifies managing your daily schedule so you can reallocate the wasted time switching between apps towards more high-value work. - Source: dev.to / almost 3 years ago
  • Ask HN: Simple developer-friendly chat app for home automation?
    You can always try developing your own plugins for slack or discord, maybe there’s already something for you: https://slack.com/apps https://betterdiscord.app/plugins. - Source: Hacker News / over 3 years ago
  • 15 Best Slack Apps for the Future of Work
    The Slack app directory is a mega-database of hundreds of integrations available to enhance collaboration and productivity for small teams up to entire enterprise organizations. These apps allow you to work simultaneously across tools to push and pull information, enhance each tool's functionality, increase adoption, and streamline communication asynchronously right from where you're already working and... - Source: dev.to / almost 4 years ago
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What are some alternatives?

When comparing Intercom and Slack App Directory, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BotList - An app store for bots

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BotPages - Find, discover, and promote bots.

Drift - A messaging app that helps you grow your business.

ChatBottle - Chatbots Search Engine