Software Alternatives, Accelerators & Startups

Intercom VS rollup.js

Compare Intercom VS rollup.js and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

rollup.js logo rollup.js

Rollup is a module bundler for JavaScript which compiles small pieces of code into a larger piece such as application.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • rollup.js Landing page
    Landing page //
    2023-02-09

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

rollup.js features and specs

  • Tree Shaking
    Rollup.js performs treeshaking to eliminate dead code, resulting in smaller bundle sizes. It analyzes the dependency tree and includes only the parts of the code that are actually used.
  • Output Formats
    Supports multiple output formats including ES modules, CommonJS, AMD, UMD, and IIFE. This makes it versatile for different use cases.
  • Plugins
    Rollup.js has a rich ecosystem of plugins that extend its functionality, such as code transformation, minification, and support for various types of modules.
  • Code Splitting
    Supports code splitting, allowing you to break your code into smaller chunks that can be loaded on demand. This improves performance for larger projects.
  • Efficient Bundling
    Offers efficient bundling by removing duplicates and ensuring that each module gets included only once, which contributes to reduced bundle size.
  • Minimal Configuration
    Generally requires minimal configuration to get started, focusing on simplicity and ease of use.

Possible disadvantages of rollup.js

  • Learning Curve
    Although relatively simple to use, there is still a learning curve associated with understanding its configuration and the plugin system.
  • Initial Build Time
    The initial build time can be slower compared to some other bundlers, particularly for larger projects.
  • Limited Built-in Features
    Rollup.js focuses on being a minimalist tool, so it lacks some of the built-in features that other bundlers may have. Often, additional functionality needs to be added via plugins.
  • Plugin Compatibility
    Not all plugins work seamlessly with Rollup.js, and there may be occasional compatibility issues, especially with plugins originally designed for other bundlers.
  • Node.js Ecosystem
    While Rollup.js excels in bundling for browsers, it is not as commonly used for Node.js applications compared to other tools like Webpack.
  • Community Size
    The community size is smaller compared to other bundling tools like Webpack, which can sometimes make finding solutions to issues more challenging.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

rollup.js videos

No rollup.js videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Intercom and rollup.js)
Customer Support
100 100%
0% 0
Web Application Bundler
0 0%
100% 100
CRM
100 100%
0% 0
JS Build Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and rollup.js

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

rollup.js Reviews

Rollup v. Webpack v. Parcel
Rollup provides much simpler configuration over webpack 4 and has a host of pre-configured plugins that are a breeze to incorporate into your project. Rollup's also the fastest of the build tools period.
Source: x-team.com

Social recommendations and mentions

Based on our record, rollup.js should be more popular than Intercom. It has been mentiond 60 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

rollup.js mentions (60)

  • Valentine’s Day Breakup: React Dumps Create React App
    Vite is a modern frontend build tool used to develop fast and super efficient web applications. It serves files instantly and ensures that changes are updated immediately after they are implemented. It makes use of Rollup for optimized builds and has support for when you want to build a Javascript library (instead of a full app). - Source: dev.to / about 2 months ago
  • Advanced Guide to Using Vite with React in 2025
    In 2025, mastering Vite for your React projects means leveraging powerful configurations, intelligent optimizations, and a robust plugin ecosystem. By understanding Vite’s modern architecture—native ES modules (ESM) during development and optimized Rollup bundling for production—you can significantly streamline your workflow, improve developer experience, and deliver fast, performant applications at scale. - Source: dev.to / about 2 months ago
  • Optimizing React Development with Vite🤩.
    6. Production-Ready Code Vite uses Rollup for production builds, which optimizes the code by bundling it efficiently, performing tree shaking, and minifying JavaScript. This results in smaller, optimized production builds that are ready for deployment. - Source: dev.to / 5 months ago
  • What is Evan You doing by creating VoidZero, and what are the issues with JS toolchains?
    Meanwhile, esbulid (developed in Go language, as introduced earlier) and rollup can also be used separately as packaging tools, and many third-party JS plugins are packaged using rollup. - Source: dev.to / 5 months ago
  • Node.js: A brief history of cjs, bundlers, and esm
    Npm packages dramatically sped up the productivity of developers by being able to leverage other developers' work. However, it had a major disadvantage: cjs was not compatible with web browsers. To solve this problem, the concept of bundlers was born. Browserify was the first bundler which essentially worked by traversing an entry point and "bundling" all the require()-ed code into a single .js file compatible... - Source: dev.to / 5 months ago
View more

What are some alternatives?

When comparing Intercom and rollup.js, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Webpack - Webpack is a module bundler. Its main purpose is to bundle JavaScript files for usage in a browser, yet it is also capable of transforming, bundling, or packaging just about any resource or asset.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Parcel - Blazing fast, zero configuration web application bundler

Drift - A messaging app that helps you grow your business.

npm - npm is a package manager for Node.