Software Alternatives, Accelerators & Startups

Intercom VS Portmap.io

Compare Intercom VS Portmap.io and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Portmap.io logo Portmap.io

Expose your local PC to Internet from behind firewall and without real IP address
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Portmap.io Landing page
    Landing page //
    2023-06-24

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Portmap.io

Website
portmap.io
Pricing URL
-
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Portmap.io features and specs

  • Ease of Use
    Portmap.io offers a simple interface that makes it easy for users to set up port forwarding without needing advanced networking knowledge.
  • Flexibility
    The service supports multiple tunneling protocols including OpenVPN and SSH, providing versatility depending on user needs.
  • Cost-effective
    Portmap.io offers both free and paid plans, allowing users to choose a service level that fits their budget while still providing essential features.
  • Compatibility
    The service is compatible with various operating systems, making it accessible to a wide range of users.
  • No Need for Static IP
    Users can access their internal services over the internet without requiring a static IP address.

Possible disadvantages of Portmap.io

  • Limited Bandwidth
    The free plan has bandwidth limitations that may not be suitable for high-traffic applications.
  • Security Concerns
    Using port forwarding services can introduce security risks if not properly configured or if the service has vulnerabilities.
  • Reliability
    As with many online services, there can be downtime or maintenance periods which may affect service availability.
  • Dependency on Third-party Service
    Relying on an external service for port forwarding can be a disadvantage if the service experiences issues or discontinues.
  • Configuration Limits
    Advanced users might find the configuration options somewhat limited compared to setting up port forwarding manually on their own networks.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Portmap.io

Overall verdict

  • Portmap.io is generally considered a good tool for its ease of use, reliability, and features such as SSL support and a user-friendly interface. However, users should be aware of potential security risks when exposing local services to the public internet.

Why this product is good

  • Portmap.io is a popular choice for users looking to expose local servers to the internet without dealing with complex network configurations like port forwarding. It provides a straightforward solution for developers wanting to test, share, or access services remotely.

Recommended for

    Developers, system administrators, and hobbyists who need to access local services remotely or those testing webhooks and other remote internet applications.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Portmap.io videos

Port Forward without Router using portmap.io

More videos:

  • Review - portmap.io portforwarding with Android FUD RAT live practical hindi
  • Review - NJRAT LimeRAT Portmap.io - free port forwarding solution NJRAT LimeRAT

Category Popularity

0-100% (relative to Intercom and Portmap.io)
Customer Support
100 100%
0% 0
Localhost Tools
0 0%
100% 100
CRM
100 100%
0% 0
Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Portmap.io

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Portmap.io Reviews

  1. WORST SERVICE i ever see

    Did not worked at all. No VPN connections, NO ssh connections... Did not work at all. No option to connect. Not working in my country and "No refund" :(

    I got fooled with such fake service. NOT RECOMMENDING. use ngrok instead. Better for 800% that this

    🏁 Competitors: Simple Port Forwarding
    👎 Cons:    Design|Price|Pricing|Ssh|Not working|Fake

Social recommendations and mentions

Based on our record, Portmap.io should be more popular than Intercom. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Portmap.io mentions (34)

  • How do hackers hide their ip in reverse shells?
    I once used portmap.io for reverse shell in ethical hacking classes. Source: almost 2 years ago
  • OpenVPNnot working and i dont know what to do
    So I use portmap.io for OpenVPN like I saw in tutorials but I found out it is not working because my ip didn't change when I looked up what my ip was. Source: almost 2 years ago
  • SSH into a personal computer in Jio Network using public IP
    I have a personal computer in the Jio Network at my home and I want to access it using ssh from another network. But in order to port forward my router I am stuck since Jio uses CGNAT if I am not mistaken and there is no use if I portforward. What other solutions do I have? I tried using portmap.io but I couldnt configure ssh in it (I dont want to use openVPN) so what other options do I have? Source: over 2 years ago
  • port forwarding/tunneling
    I'm basically looking for a free version of https://portmap.io/ -- they will do this, but custom domains are $4/month. Source: almost 3 years ago
  • port triggering to replace port forwarding
    I would recommend trying again with port forwarding, or some other solution like this: https://portmap.io/ which is a kind of reverse tunnel made for situations like yours. That site has a free tier which allows a single forward. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Intercom and Portmap.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ngrok - ngrok enables secure introspectable tunnels to localhost webhook development tool and debugging tool.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

localhost.run - Instantly share your localhost environment!

Drift - A messaging app that helps you grow your business.

sish - An open source serveo/ngrok alternative. HTTP(S)/WS(S)/TCP Tunnels to localhost using only SSH.