Software Alternatives, Accelerators & Startups

Intercom VS join.me

Compare Intercom VS join.me and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

join.me logo join.me

Instant screen sharing. Instant Aha!
  • Intercom Landing page
    Landing page //
    2023-07-05
  • join.me Landing page
    Landing page //
    2023-07-26

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

join.me features and specs

  • Ease of Use
    Join.me has an intuitive user interface that allows users to quickly set up and join meetings without extensive technical knowledge.
  • Screen Sharing
    The platform offers robust screen sharing capabilities, making it easy for presenters to share their screen with participants in real-time.
  • No Downloads Required
    Users can join a meeting directly through their web browser without needing to download any software, enhancing its accessibility.
  • Mobile Accessibility
    Join.me supports mobile devices, allowing users to participate in meetings on-the-go through their smartphones or tablets.
  • Customizable URLs
    The service allows for personalized meeting URLs, making it easier for participants to remember and join meetings.

Possible disadvantages of join.me

  • Limited Free Plan
    The free version of Join.me has limited features, especially in comparison to competitors, which may not be sufficient for more extensive business needs.
  • Video Quality
    Some users have reported that the video quality is not as high as other competing platforms, which can affect the overall meeting experience.
  • Security Concerns
    Join.me has faced criticism over its security and privacy measures, which might be a significant concern for businesses handling sensitive information.
  • Advanced Features Require Subscription
    Many of the advanced features like recording, scheduling, and management tools are locked behind a paywall, requiring a subscription.
  • Integration Limitations
    Compared to some other platforms, Join.me offers fewer integrations with other business tools and applications, which might limit its functionality for some users.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of join.me

Overall verdict

  • While join.me was once an excellent option for quick and easy virtual meetings, it's important to note that the platform has undergone changes over the years. As of October 2020, the features of join.me were integrated into the GoTo portfolio, which may have affected its availability and functionality. Prospective users should consider current alternatives within and beyond the GoTo suite that may offer similar simplicity and features.

Why this product is good

  • Join.me was a popular screen sharing and online meeting platform known for its simplicity and ease of use. It allowed users to easily host and join meetings, share screens, and collaborate in real-time without requiring extensive software installation. Its simple interface and ability to support a variety of devices made it a convenient choice for users who needed straightforward and spontaneous meetings.

Recommended for

    Join.me was particularly recommended for small businesses, freelancers, or individuals needing a user-friendly platform for impromptu meetings and screen sharing without complicated setup processes. It's best suited for scenarios where ease of use and accessibility are prioritized over advanced features.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

join.me videos

Join.me Review | Next Best Conference Calling Software | Pearl Lemon Reviews

More videos:

  • Review - Using Join.me (Free)
  • Tutorial - Join.Me - Free ScreenSharing Service Tutorial

Category Popularity

0-100% (relative to Intercom and join.me)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
CRM
100 100%
0% 0
Group Chat & Notifications

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and join.me

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

join.me Reviews

Sick of TeamViewer? Try these 7 Free alternative to TeamViewer
Join me is a remote desktop software that enables users to customize their online meeting and screen sharing experiences by claiming a personalized URL. Moreover, the users can also customise the meeting background and get their own personal link for notifications. Join Me also has Whiteboarding features that allow real-time discussions and interactions.
7 Zoom Alter­na­tives for Video Con­fer­enc­ing and Remote Meetings
Join.me is an interactive teleconferencing solution that allows the user to communicate with collaborators across different platforms.
13 Best Teamviewer Alternatives You Must Try
Why do you need to opt for Join.me? If you’re operating a business or even for individual purposes you want to collaborate remotely with individuals, JoinMe is an amazing remote management tool that you can use. A quick, easy and much better way to connect and socialize with individuals remotely is what Join.me is all about.
Source: twitgoo.com
Alternatives to TeamViewer
The company LogMeIn has another TeamViewer alternative, the web tool Join.me to add to the mix. This alternative makes organizing and implementing online meetings child’s play. For this purpose, the service offers access to an admin area where you can easily schedule and hold meetings. All past meetings are automatically archived so that you can keep tabs on what invited...
Source: www.ionos.com

Social recommendations and mentions

Based on our record, join.me should be more popular than Intercom. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

join.me mentions (15)

  • Is getting a .website domain a good idea for my business?
    Agreed. A good example of a good use is join.me. This makes sense but even so, do you know how many times I've had people type join.me.com even after I say its just join.me? A lot. Source: almost 2 years ago
  • finding a screen recorder / screen share program that gives 5 minute warming that video will end
    I'm doing a little investigative work... While I was giving a personal training using my screen sharing program join.me, the participant had a voice come over his computer. The computer generated voice said 'this video will end in 5 minutes'. Also there was a beeping sound every second just before this voice. Source: about 2 years ago
  • Anyone got extra users on their accouts?
    Why don't you have him share his screen with you? You can use something simple like teams in office or join.me so you can see his screen on your screen. Source: about 3 years ago
  • Tell me you're in inside sales without telling me you're in inside sales.
    Https://www.youtube.com/watch?v=zh9h4KZpnJU this one? Or the join.me song? Source: about 3 years ago
  • Some Useful Websites that you should must use
    📎33. join.me: Share your screen with anyone over the web. Source: over 3 years ago
View more

What are some alternatives?

When comparing Intercom and join.me, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Drift - A messaging app that helps you grow your business.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.