Software Alternatives, Accelerators & Startups

Intercom VS Cal.com

Compare Intercom VS Cal.com and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cal.com logo Cal.com

Cal.com (formerly Calendso) is the open source Calendly alternative.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Cal.com Landing page
    Landing page //
    2023-10-08

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Cal.com features and specs

  • Customizable
    Cal.com allows extensive customization to fit various branding and scheduling needs, which makes it adaptable for different types of users including businesses and individuals.
  • Open-source
    Being an open-source platform, Cal.com provides the flexibility for developers to modify and extend the software as per their specific needs, fostering a collaborative development environment.
  • Integrations
    Cal.com offers a wide range of integrations with other software tools like Google Calendar, Microsoft Outlook, and Zoom, enhancing its functionality and making it easier to fit into existing workflows.
  • User-friendly Interface
    Cal.com has an intuitive and clean interface that makes it easy for users of all technical skill levels to set up and manage their scheduling.
  • Privacy-focused
    Cal.com emphasizes data privacy, ensuring user information is handled securely, which is crucial for users who need to comply with regulations like GDPR.

Possible disadvantages of Cal.com

  • Learning Curve
    Although it is highly customizable, the plethora of options and features may result in a steeper learning curve for new users who are not familiar with such scheduling tools.
  • Limited Free Version
    The free version of Cal.com comes with limitations that may not be sufficient for growing businesses or advanced users who require more comprehensive features.
  • Dependency on Integrations
    Cal.com's effectiveness heavily depends on its integrations. Without these integrations, some users might find the tool less useful or incomplete, especially if their primary tools are not supported.
  • Support
    While open-source has many benefits, it may also mean that immediate, personalized support could be limited compared to fully commercial solutions. This might pose a challenge for users needing quick resolutions.
  • Performance
    As an open-source platform, the performance might vary depending on how it is hosted and managed. Suboptimal configurations could lead to slower performance or downtimes.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Cal.com videos

What can you do with Cal? | Cal.com Version 1.1 Launch | 10 new languages

More videos:

  • Review - Cal.com Version 1.0 Launch Event

Category Popularity

0-100% (relative to Intercom and Cal.com)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
CRM
100 100%
0% 0
Appointments and Scheduling

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Cal.com

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Cal.com Reviews

I've poked around a while ago at some Calendly alternatives (specifically was lo... | Hacker News
I tried using https://cal.com for a bit but ended up just switching over to https://zcal.co and it has been great so far. All these other scheduling tools end up trying to do too much and always seem to end up a bit clunky and charge absurd amounts for it

Social recommendations and mentions

Based on our record, Cal.com should be more popular than Intercom. It has been mentiond 56 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Cal.com mentions (56)

  • 5 Side Project Ideas for Developers to Monetize as Micro-SaaS in 2025
    Take Cal.com (https://cal.com/), formerly known as Calendso. It started as an open source alternative to Calendly which offers a free, self-hostable version for users. - Source: dev.to / 3 months ago
  • Using Clerk SSO to access Google Calendar and other service data
    BookMate is an open-source, publicly accessible, lightweight clone of popular booking services like cal.com or Calendly. - Source: dev.to / 5 months ago
  • My Journey into Open Source: First Contributions and Lessons Learned
    Then, I came across Cal.com, a fantastic open-source project for scheduling meetings and managing tasks (super useful for productivity!). I knew the basics of Git but wasn’t quite there with forking, merging branches, and all the intricate Git processes. After some YouTube tutorials, I started to get the hang of things. 😅. - Source: dev.to / 7 months ago
  • Start your own (side) business with open-source in mind
    Cal.com is an open-source event-juggling scheduler for everyone, and is free for individuals. - Source: dev.to / about 1 year ago
  • Fellow HSP entrepreneurs, how do you manage your energy and stress?
    I force clients who want to talk to me to book a call. I use cal.com (free) and my Google Calendar (which its linked to) only allows calls on specific days/times. I have a few "Call Blocks" where they can book. That let's me do calls in a small section of my week, with ample downtime to recover the rest of the week. I'm still learning how many calls a day I can handle. Currently anything more than 2 is too much. Source: over 1 year ago
View more

What are some alternatives?

When comparing Intercom and Cal.com, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Calendly - Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TidyCal - Optimize your schedule with custom booking pages and calendar integrations

Drift - A messaging app that helps you grow your business.

SavvyCal - A scheduling tool both the sender and the recipient will love.