Software Alternatives, Accelerators & Startups

Intercom VS AWS Config

Compare Intercom VS AWS Config and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AWS Config logo AWS Config

Cloud Monitoring
  • Intercom Landing page
    Landing page //
    2023-07-05
  • AWS Config Landing page
    Landing page //
    2023-05-03

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

AWS Config features and specs

  • Continuous Monitoring
    AWS Config provides continuous monitoring of AWS resources, allowing users to track changes and ensure resources remain compliant with company policies and regulations.
  • Resource Inventory
    It maintains a comprehensive inventory of resources, providing detailed historical and current configuration information to help manage AWS resources effectively.
  • Security and Compliance
    AWS Config enables security and compliance auditing by recording and evaluating configurations against desired settings and standards, facilitating swift remediation of non-compliant resources.
  • Integration with AWS Services
    Easily integrates with other AWS services such as AWS Lambda, AWS CloudTrail, and AWS Identity and Access Management (IAM) to enhance monitoring, automation, and security.
  • Automated Evaluation
    AWS Config Rules can be used to automatically evaluate AWS resource configurations, ensuring they meet specific compliance requirements and taking corrective actions if needed.

Possible disadvantages of AWS Config

  • Cost
    AWS Config can become expensive as it records configuration changes and evaluates a large number of resources, especially in dynamic environments with many changes.
  • Complexity
    Setting up and managing AWS Config can be complex, requiring a good understanding of AWS services, IAM permissions, and compliance requirements.
  • Performance Impact
    In some cases, the continuous monitoring and recording of configuration changes might impact the performance of AWS environments, particularly in large-scale systems.
  • Limited to AWS Environment
    AWS Config is designed specifically for AWS resources and environments, which might limit its usability for organizations that rely on multi-cloud strategies or hybrid environments.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

AWS Config videos

AWS Config Tutorial

More videos:

  • Review - Manage and Track Application and Infrastructure Configuration Changes using AWS Config
  • Review - AWS Config Introduction

Category Popularity

0-100% (relative to Intercom and AWS Config)
Customer Support
100 100%
0% 0
Cloud Infrastructure
0 0%
100% 100
CRM
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

Share your experience with using Intercom and AWS Config. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and AWS Config

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

AWS Config Reviews

We have no reviews of AWS Config yet.
Be the first one to post

Social recommendations and mentions

Based on our record, AWS Config should be more popular than Intercom. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

AWS Config mentions (22)

  • AWS Config vs Kubernetes Native Policy Engines: Who Governs What?
    AWS Config is a service that continuously monitors and records AWS resource configurations and evaluates them against desired states. Think of it as a compliance engine: it tracks configuration changes and helps you answer questions like: - Are my EKS clusters configured securely? - Are ECS tasks using only approved IAM roles? - Is anything exposed to the public internet unintentionally? - Source: dev.to / about 1 month ago
  • AWS Config: Automate Your Cloud Compliance and Security
    Ref: What is AWS config Credits to aws for the cover page image I used. - Source: dev.to / 3 months ago
  • 🚀🚀Setting Up AWS Firewall Manager Used For Auditing Security Groups in AWS Organization accounts.
    Ii) AWS Config must be enabled in all member accounts (Firewall Manager relies on AWS Config for resource visibility). - Source: dev.to / 3 months ago
  • What is Configuration Drift?
    Cloud providers offer services to detect, manage, and remediate configuration drift in their environments. Because cloud environments often become large and complex, services such as AWS Config, Azure Policy, and Workload Manager Evaluation can help continuously monitor and evaluate cloud resources and their configurations according to rules. - Source: dev.to / 7 months ago
  • Scanning AWS S3 Buckets for Security Vulnerabilities
    Regularly audit and monitor your S3 bucket configurations: Establish a routine for auditing and monitoring your S3 bucket configurations. You can also set up alerts for any changes to permissions or policies, enabling timely detection and response to potential security incidents. Additionally, you can utilize tools and services such as AWS Config, which helps you assess, audit, and evaluate the configuration of... - Source: dev.to / 10 months ago
View more

What are some alternatives?

When comparing Intercom and AWS Config, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Amazon CloudWatch - Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Steampipe - Steampipe: select * from cloud; The extensible SQL interface to your favorite cloud APIs select * from AWS, Azure, GCP, Github, Slack etc.

Drift - A messaging app that helps you grow your business.

Google StackDriver - Stackdriver provides monitoring services for cloud-powered applications.