Software Alternatives, Accelerators & Startups

Intercom VS Acuity Scheduling

Compare Intercom VS Acuity Scheduling and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Acuity Scheduling logo Acuity Scheduling

Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Acuity Scheduling Landing page
    Landing page //
    2023-08-29

Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Acuity Scheduling features and specs

  • Free Trial
  • Analytics and Reporting
  • Integrations
  • Mobile prioritized UI
  • Easy to Set-up and use

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Acuity Scheduling videos

Acuity Scheduling Review and Walkthrough - Why I

More videos:

  • Review - Acuity Scheduling V Schedule Once V Calendly
  • Review - Acuity Scheduling Beginner Introduction 2019

Category Popularity

0-100% (relative to Intercom and Acuity Scheduling)
Customer Support
100 100%
0% 0
Appointments and Scheduling
CRM
100 100%
0% 0
Appointment Scheduling
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Acuity Scheduling

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Acuity Scheduling Reviews

The Best 24 Appointment Scheduling Apps and Booking Software
Acuity Scheduling makes it easy to book appointments with clients and prospects. It’s an online assistant where prospects, customers, and clients can see your real-time availability and book their own appointments. The tool allows you to send customized confirmations that reflect your branding. And you can send appointment reminders and follow-up messages by email or text.
The Best Alternatives to Doodle That You Should Check Out
One drawback is having to add available time slots by hand, making Acuity Scheduling time-consuming.
Source: trafft.com
The 6 Best Calendly Alternatives in 2022 (Free & Paid Options)
Service-based businesses need more than a scheduling app — they need something like Acuity Scheduling that lets customers book appointments and pay for services at the same time.
10 Zenoti Alternatives 2020 | Salon & Spa Scheduling Software
Acuity Scheduling enables the prompt visualization of real-time availability and an easy method for scheduling appointments. The major feature is the calendar coordination. Acuity Scheduling sends notifications about scheduling the appointments; hence, it assures that you don’t miss any. The customers can book the appointments with you without leaving the website or the...
Best Salon Software 2020: The Ultimate Guide
There are several reasons why you may not want to go for an All-in-One Salon Software and instead choose an Appointment Software (like Square Appointments or Acuity Scheduling) + specialized tools.

Social recommendations and mentions

Intercom might be a bit more popular than Acuity Scheduling. We know about 7 links to it since March 2021 and only 6 links to Acuity Scheduling. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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Acuity Scheduling mentions (6)

  • Booking appointments online with payment processing
    I love (acuityscheduling.com). All the best to you. If you need a website please reach out. All the best to you!! (proquestdigital.com). Source: almost 2 years ago
  • Recommendations for online scheduling app for a one-man tutoring business
    Have you checked acuity? https://acuityscheduling.com seems to be very popular and simple to use. Source: about 3 years ago
  • Need help finding a scheduling platform for my online kids classes business. what do you use?
    In my search, I stumbled upon https://acuityscheduling.com and it seems to check the boxes (wihtout havign actually tried their demo yet) but it is definitely more expensive than corsizio and I wonder if I need everything it can do. Do any of you have any experience with Acuity Scheduling? Would it be a good fit for my small business or is there something better? Source: about 3 years ago
  • What do you use to help with interview booking availability?
    Acuity scheduling does what you're asking https://acuityscheduling.com. Source: over 3 years ago
  • [question] is there an app for scheduling someone else?
    Acuity or Calendly would also let you do this. People normally use these sites to allow their clients to schedule meetings or classes, but you could certainly set up a calendar for your boss where you are the only "client" — you're the only person who schedules meetings. It's a bit more complicated than the Google Calendar option, but it might give you what you want. I'm a professional leadership and executive... Source: over 3 years ago
View more

What are some alternatives?

When comparing Intercom and Acuity Scheduling, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Calendly - Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

YouCanBookMe - Give your clients a better booking experience Stand out from your competitors with a completely customized scheduling experience that simply works. Create your free booking page! No credit card required. Free forever. Upgrade anytime.

Drift - A messaging app that helps you grow your business.

Doodle - Make meetings happen. With Doodle, scheduling becomes quick and easy.