Software Alternatives, Accelerators & Startups

Drift VS Acuity Scheduling

Compare Drift VS Acuity Scheduling and see what are their differences

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Drift logo Drift

A messaging app that helps you grow your business.

Acuity Scheduling logo Acuity Scheduling

Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.
  • Drift Landing page
    Landing page //
    2023-10-23
  • Acuity Scheduling Landing page
    Landing page //
    2023-08-29

Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Drift

Website
drift.com
$ Details
-
Platforms
-
Release Date
2015 January
Startup details
Country
United States
City
Boston
Founder(s)
David Cancel
Employees
250 - 499

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Acuity Scheduling features and specs

  • Free Trial
  • Analytics and Reporting
  • Integrations
  • Mobile prioritized UI
  • Easy to Set-up and use

Analysis of Drift

Overall verdict

  • Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

  • Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

  • Businesses aiming to improve customer engagement and lead generation
  • Companies looking to integrate chatbots for customer support
  • Marketing and sales teams seeking to streamline communication processes
  • Organizations that value integration with existing CRM and marketing tools

Analysis of Acuity Scheduling

Overall verdict

  • Acuity Scheduling is highly recommended for those looking for a dependable and efficient scheduling solution. Its range of features caters to various needs, from small businesses to larger enterprises.

Why this product is good

  • Acuity Scheduling is considered a good scheduling tool because it offers a user-friendly interface, robust feature set, and seamless integration capabilities. It allows businesses and individuals to automate appointment bookings, manage schedules efficiently, and reduce no-show rates with automatic reminders. Additionally, it integrates with popular calendar and payment systems, which streamlines administrative tasks.

Recommended for

  • Small to medium-sized businesses
  • Freelancers
  • Consultants
  • Healthcare providers
  • Therapists
  • Coaching professionals
  • Any service-based industry needing to manage appointments

Drift videos

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Acuity Scheduling videos

Acuity Scheduling Review and Walkthrough - Why I

More videos:

  • Review - Acuity Scheduling V Schedule Once V Calendly
  • Review - Acuity Scheduling Beginner Introduction 2019

Category Popularity

0-100% (relative to Drift and Acuity Scheduling)
Customer Support
100 100%
0% 0
Appointments and Scheduling
CRM
100 100%
0% 0
Appointment Scheduling
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Acuity Scheduling

Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Acuity Scheduling Reviews

The Best 24 Appointment Scheduling Apps and Booking Software
Acuity Scheduling makes it easy to book appointments with clients and prospects. It’s an online assistant where prospects, customers, and clients can see your real-time availability and book their own appointments. The tool allows you to send customized confirmations that reflect your branding. And you can send appointment reminders and follow-up messages by email or text.
The Best Alternatives to Doodle That You Should Check Out
One drawback is having to add available time slots by hand, making Acuity Scheduling time-consuming.
Source: trafft.com
The 6 Best Calendly Alternatives in 2022 (Free & Paid Options)
Service-based businesses need more than a scheduling app — they need something like Acuity Scheduling that lets customers book appointments and pay for services at the same time.
10 Zenoti Alternatives 2020 | Salon & Spa Scheduling Software
Acuity Scheduling enables the prompt visualization of real-time availability and an easy method for scheduling appointments. The major feature is the calendar coordination. Acuity Scheduling sends notifications about scheduling the appointments; hence, it assures that you don’t miss any. The customers can book the appointments with you without leaving the website or the...
Best Salon Software 2020: The Ultimate Guide
There are several reasons why you may not want to go for an All-in-One Salon Software and instead choose an Appointment Software (like Square Appointments or Acuity Scheduling) + specialized tools.

Social recommendations and mentions

Based on our record, Acuity Scheduling should be more popular than Drift. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 4 years ago

Acuity Scheduling mentions (6)

  • Booking appointments online with payment processing
    I love (acuityscheduling.com). All the best to you. If you need a website please reach out. All the best to you!! (proquestdigital.com). Source: almost 2 years ago
  • Recommendations for online scheduling app for a one-man tutoring business
    Have you checked acuity? https://acuityscheduling.com seems to be very popular and simple to use. Source: about 3 years ago
  • Need help finding a scheduling platform for my online kids classes business. what do you use?
    In my search, I stumbled upon https://acuityscheduling.com and it seems to check the boxes (wihtout havign actually tried their demo yet) but it is definitely more expensive than corsizio and I wonder if I need everything it can do. Do any of you have any experience with Acuity Scheduling? Would it be a good fit for my small business or is there something better? Source: over 3 years ago
  • What do you use to help with interview booking availability?
    Acuity scheduling does what you're asking https://acuityscheduling.com. Source: over 3 years ago
  • [question] is there an app for scheduling someone else?
    Acuity or Calendly would also let you do this. People normally use these sites to allow their clients to schedule meetings or classes, but you could certainly set up a calendar for your boss where you are the only "client" — you're the only person who schedules meetings. It's a bit more complicated than the Google Calendar option, but it might give you what you want. I'm a professional leadership and executive... Source: over 3 years ago
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What are some alternatives?

When comparing Drift and Acuity Scheduling, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Calendly - Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

YouCanBookMe - Give your clients a better booking experience Stand out from your competitors with a completely customized scheduling experience that simply works. Create your free booking page! No credit card required. Free forever. Upgrade anytime.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Doodle - Make meetings happen. With Doodle, scheduling becomes quick and easy.