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Intelswift VS LivePerson

Compare Intelswift VS LivePerson and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Intelswift logo Intelswift

All-in-One AI products ecosystem with Helpdesk, AI agents, Tickets, Workflows and more. With Intelswift, you get enterprise-grade features to automate customer communication with AI—at no extra cost.

LivePerson logo LivePerson

Delivering revenue, loyalty & engagement for brands using Conversational AI.
  • Intelswift Landing page
    Landing page //
    2025-04-02

Managing customer interactions across multiple channels is overwhelming, especially when response times lag and personalization falls short. Intelswift simplifies this complexity by combining AI automation with a seamless omnichannel experience, empowering businesses to transform customer service, sales, and marketing.

Intelswift is an AI-driven customer service automation platform that integrates channels and workflows into one solution, enabling faster responses, smarter automation, and superior customer experiences.

Features:

  1. AI-Powered Omnichannel Communication.

  2. Swift AI Copilot — a personal AI assistant in every team member’s workspace.

  3. Workflow Automation.

  4. Proactive sales and customer support AI agents.

  5. Helpdesk:
Live chat, ticketing, and omnichannel communication — all in one workspace.

  6. AI Knowledge Base
and Help Center.

  7. AI Agents Marketplace with ready-made niche agents and the ability to build your own — no coding required.

Leverage AI-driven insights to optimize your customer engagement strategy. Track key metrics like first-contact resolution (FCR), CSAT, and SLA adherence in customizable dashboards.

Curious to try? Start with a free 21-day trial of the Business Plan, unlocking full access to all Intelswift features.

  • LivePerson Landing page
    Landing page //
    2023-10-11

  www.solutions.liveperson.comSoftware by LivePerson

Intelswift

Website
intelswift.com
Pricing URL
Official Intelswift Pricing
$ Details
paid Free Trial $19.0 / Monthly (1 AI agent, GPT-powered LLMs, and essential reports)
Release Date
2024 October
Edit details

LivePerson

Website
liveperson.com
Pricing URL
Official LivePerson Pricing
$ Details
-
Release Date
-
Edit details

Intelswift features and specs

  • AI-Powered Omnichannel Communication
    Deliver consistent, personalized support across web, WhatsApp, email, Fb, Telegram.
  • Swift AI Copilot
    By learning from your knowledge base, it answers questions, generates data-rich reports, forecasts trends, and identifies anomalies. Businesses save hours — unlock actionable insights and automate complex tasks with our AI Copilot.
  • Advanced Workflow Automation
    Automate routine support tasks like ticket creation, email responses, lead qualification and meeting scheduling.
  • Smart Sales and Marketing AI Agents
    Integrated CRM connections enable seamless data sharing, while behavioral insights optimize campaign timing and messaging.
  • LiveChat and AI Agents for 24/7 Support
    Respond to customers in under five seconds with AI agents, escalating complex queries to human agents when needed. Multilingual capabilities ensure you connect meaningfully with diverse audiences.
  • Advanced Analytics
    Leverage AI-driven insights to optimize your customer engagement strategy. Track key metrics like first-contact resolution (FCR), CSAT, and SLA adherence in customizable dashboards.

LivePerson features and specs

  • Real-Time Messaging
    LivePerson provides real-time messaging capabilities that allow businesses to interact with customers instantly through various channels, improving customer satisfaction and engagement.
  • AI & Automation
    The platform offers advanced AI and automation features to streamline customer interactions, automate routine tasks, and provide 24/7 customer service, reducing the need for human intervention.
  • Multi-Channel Support
    LivePerson supports multiple communication channels including web, mobile, app messaging, social media, and more, ensuring a seamless and unified customer experience.
  • Analytics and Reporting
    Offers robust analytics and reporting tools that provide valuable insights into customer interactions, helping businesses improve their service and make data-driven decisions.
  • Integration Capabilities
    The platform can be integrated with various CRM, marketing, and e-commerce systems, enabling businesses to create a cohesive ecosystem for better customer management.

Possible disadvantages of LivePerson

  • Cost
    LivePerson can be expensive, particularly for small businesses or startups, due to its advanced features and scalability.
  • Complexity
    The platform may have a steep learning curve and require significant time to set up and configure properly, which can be challenging for users with limited technical expertise.
  • Customization Limits
    While LivePerson offers various customization options, it may not meet all specific needs or preferences of a business, leading to potential dissatisfaction.
  • Dependence on Internet Connection
    Being a cloud-based service, LivePerson's performance and reliability are heavily dependent on the quality and stability of the user’s internet connection.
  • Potential Over-Reliance on AI
    Over-relying on AI and automation tools may lead to less personalized interactions and could potentially reduce the human touch in customer service.

Analysis of LivePerson

Overall verdict

  • Yes, LivePerson is considered good for businesses seeking to improve and streamline customer interactions through digital channels.

Why this product is good

  • LivePerson is well-regarded for its robust customer engagement tools, employing AI and chatbots to enhance customer service.
  • It integrates with various messaging platforms, allowing businesses to engage with customers where they are most active.
  • LivePerson’s analytics provide insights into customer behavior and engagement, facilitating data-driven decision-making.

Recommended for

  • E-commerce businesses looking to enhance customer support and engagement.
  • Large enterprises wanting to integrate AI-driven chat functionalities.
  • Companies interested in leveraging data analytics to optimize customer interactions.

Intelswift videos

+ Add

How to create AI customer support agent

More videos:

  • Demo - Streamline workflows, elevate support, and convert leads with AI-powered efficiency.

LivePerson videos

+ Add

How LivePerson is Tailoring its Conversational Platform Using OpenFaaS - Simon Pelczer

More videos:

  • Review - d!talk Talk Robert LoCascio, LivePerson Inc.
  • Review - Bank of America + LivePerson + TTEC Fraud Review

Category Popularity

0-100% (relative to Intelswift and LivePerson)

Intelswift

LivePerson

Customer Support
14 14%
Customer Support
86% 86
Sales And Marketing
100 100%
Sales And Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
AI Assistant
100 100%
AI Assistant
0% 0

Questions and Answers

As answered by people managing Intelswift and LivePerson.

What's the story behind your product?

Intelswift's answer

Intelswift was born out of necessity. When launching tech education programs across multiple countries, we struggled with slow response times, language barriers, and the high cost of scaling human support. Even with sales scripts and training, our team couldn’t keep up with the volume or deliver the technical accuracy our audience expected. So, we built our own AI-driven solution to automate customer support. What started as an internal tool quickly evolved into a product helping startups and service teams scale smarter — without hiring more people.

What makes your product unique?

Intelswift's answer

Intelswift brings enterprise-grade features — like AI agents, smart routing, live chat, and analytics — at a fraction of the usual cost. We offer free custom integrations for high-volume clients and move faster than traditional enterprise vendors. While big corporations are slowed down by processes, we provide the flexibility and speed to tailor solutions in days, not months.

User comments

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What are some alternatives?

When comparing Intelswift and LivePerson, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshworks - Delight your customers, from wherever you are

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpCrunch - HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

MessageMind.ai - A full human-like customer service team, powered by AI.

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