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incident.io VS Desk365

Compare incident.io VS Desk365 and see what are their differences

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incident.io logo incident.io

Create, manage and resolve incidents directly in Slack. Leave the rest to us.

Desk365 logo Desk365

Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.
  • incident.io Landing page
    Landing page //
    2023-07-20

incident.io is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use incident.io to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities. Learn more and see how it works on incident.io.

  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.

Desk365 is free for up to 3 active agents.

incident.io

Website
incident.io
Pricing URL
Official incident.io Pricing
$ Details
paid Free Trial $16.0 / Monthly (per incident responder)
Platforms
Web Mobile
Edit details

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $12.0 / Monthly (All Inclusive Plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Edit details

incident.io features and specs

No features have been listed yet.

Desk365 features and specs

  • Create tickets from MS Teams: Yes
  • Send surveys from Teams: Yes
  • Get SLA notification in Teams: Yes

incident.io videos

+ Add

How incident.io works | incident.io demo

Desk365 videos

+ Add

Getting Started with Desk365

Category Popularity

0-100% (relative to incident.io and Desk365)

incident.io

Desk365

Incident Management
100 100%
Incident Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using incident.io and Desk365. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, incident.io seems to be more popular. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

incident.io mentions (31)

  • Incident Write-ups
    There are SaaS products out there that can help with data collection like incident.io or firehydrant.io to more quickly construct a timeline. Source: about 1 year ago
  • Seeking Opinions on Atlassian Statuspage Alternatives
    My new favourite is https://incident.io. Great UI, great product, especially if you also need an incident management tool. Source: about 1 year ago
  • What was the biggest or most interesting incident you worked on?
    We did a pretty detailed write-up about a significant incident we had a few months back at incident.io: https://incident.io/blog/intermittent-downtime. Source: over 1 year ago
  • rootly Vs firehydrant, any experience?
    Co-founder of incident.io here, so I'll avoid throwing my thoughts around for obvious reasons. Source: over 1 year ago
  • Postmortems, tracking and keeping them
    I work at a company that offers a platform for this called https://incident.io/. Source: over 1 year ago
View more

Desk365 mentions (0)

We have not tracked any mentions of Desk365 yet. Tracking of Desk365 recommendations started around Sep 2021.

What are some alternatives?

When comparing incident.io and Desk365, you can also consider the following products

FireHydrant.io - FireHydrant helps teams organize and remedy incidents quickly when their system experience disruptions.

Halp for Microsoft Teams - An internal help desk built into Teams

PagerDuty - Cloud based monitoring service

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Rootly - Rootly helps build a consistent incident response process by automating manual admin work like creating incident channels, Jira tickets, Zoom rooms, and generating postmortem timelines, all from within Slack.

Roby - Refreshingly simple helpdesk for Slack & Teams users

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