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Higher Logic VS inSided

Compare Higher Logic VS inSided and see what are their differences

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Higher Logic logo Higher Logic

Private, secure online communities that stimulate conversation and ignite engagement.

inSided logo inSided

Online Customer Success Community platform & Knowledge Base
  • Higher Logic Landing page
    Landing page //
    2022-12-22
  • inSided Landing page
    Landing page //
    2023-05-22

The #1 Customer Success Community for Support, CS and Product Feedback & ideation at SaaS & subscription based companies

Higher Logic

Website
higherlogic.com
Pricing URL
Official Higher Logic Pricing
$ Details
-
Platforms
-
Release Date
2007 January
Startup details
Country
United States
State
Virginia
City
Arlington
Founder(s)
Andy Steggles
Employees
250 - 499
Edit details

inSided

Website
insided.com
Pricing URL
Official inSided Pricing
$ Details
paid Free Trial $800.0 / Monthly
Platforms
Cloud
Release Date
2010 November
Startup details
Country
The Netherlands
State
Noord-Holland
City
Amsterdam
Founder(s)
Robin van Lieshout
Employees
50 - 99
Edit details

Higher Logic features and specs

  • Comprehensive Community Management
    Higher Logic offers a robust set of tools for managing online communities, including engagement tracking, member segmentation, and personalized communication.
  • Automation Capabilities
    The platform enables automation of many community management tasks such as sending welcome messages and nudges, saving time and maintaining consistent communication.
  • Analytics and Reporting
    Higher Logic provides powerful analytics and reporting features to monitor community engagement, understand user behavior, and track key performance metrics.
  • Integration Options
    Higher Logic integrates with a wide range of third-party applications, including CRM, AMS, and email marketing platforms, enhancing its utility and flexibility.
  • Customizable User Experience
    The platform offers extensive customization options, allowing organizations to tailor the user experience and interface to fit their branding and community needs.

Possible disadvantages of Higher Logic

  • Steep Learning Curve
    Due to its comprehensive feature set, new users may find Higher Logic challenging to learn and fully utilize without extensive training.
  • Cost Considerations
    Higher Logic can be relatively expensive compared to other community management software, which might be prohibitive for small organizations or those with limited budgets.
  • Complex Setup Process
    The initial setup and implementation can be complex and time-consuming, requiring significant investment in terms of time and resources.
  • Support Quality
    Some users have reported issues with the quality and responsiveness of Higher Logic’s customer support, which can be frustrating when dealing with technical problems.
  • Limited Mobile App Functionality
    The mobile app experience may not be as robust or user-friendly as the desktop version, potentially hindering engagement for mobile users.

inSided features and specs

  • Integrations
    Gainsight, Mixpanel, Zapier, Zendesk, SalesForce

Analysis of Higher Logic

Overall verdict

  • Higher Logic is considered a good platform for organizations seeking to build vibrant communities and enhance engagement through strategic communication and automation. It is well-suited for associations, non-profits, and businesses looking to foster deeper relationships with their audiences.

Why this product is good

  • Higher Logic is regarded as a strong platform due to its robust suite of community engagement, communication, and marketing automation tools designed to enhance customer and member interactions. It offers customizable solutions that cater to the specific needs of various organizations, particularly those that need to engage audiences or build communities. The platform's integration capabilities with other software systems and its comprehensive analytics features are additional reasons for its positive reception.

Recommended for

    Organizations aiming to create strong customer or member communities, associations looking for ways to engage with their members effectively, non-profits seeking to enhance donor communication and involvement, and businesses interested in leveraging community-driven marketing and engagement strategies.

Analysis of inSided

Overall verdict

  • inSided is generally considered a strong option for companies looking to build and manage online communities. It is particularly praised for its ability to drive customer engagement and provide insightful analytics. However, the suitability of inSided will ultimately depend on specific business needs and the desired community features.

Why this product is good

  • inSided is a community engagement platform known for helping companies connect with their customers through online communities, forums, and self-service support. Its features often include community management tools, analytics, and integration capabilities with other customer support solutions. Many users appreciate the platform for its user-friendly interface, robust community engagement tools, and ability to enhance customer support and feedback channels.

Recommended for

    inSided is recommended for businesses and organizations that wish to strengthen customer engagement, improve customer support, and foster community-driven content and discussions. It is particularly useful for SaaS companies, tech firms, and customer-centric organizations that prioritize building lasting customer relationships and community interaction.

Higher Logic videos

+ Add

Higher Logic Product Overview

More videos:

  • Review - Higher Logic's New Admin Experience

inSided videos

+ Add

IM John Chow Review - Insided the Members Area

Category Popularity

0-100% (relative to Higher Logic and inSided)

Higher Logic

inSided

Project Management
82 82%
Project Management
18% 18
Community Management
56 56%
Community Management
44% 44
Forums And Forum Software
73 73%
Forums And Forum Software
27% 27
Community Platform
100 100%
Community Platform
0% 0

User comments

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What are some alternatives?

When comparing Higher Logic and inSided, you can also consider the following products

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Crowded Communities - The all-in-one community platform.

Slack - A messaging app for teams who see through the Earth!

NationBuilder - The world's first platform for leaders, handcrafted from scratch to help you grow your community and lead them to action.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

FUEL CYCLE by Passenger - Think Passenger builds online platforms that allow brands to connect, create and communicate with key stakeholders.

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