HelpScout VS Tactful.ai
Compare HelpScout VS Tactful.ai and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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HelpScout
Freshdesk
Zendesk
LiveAgent
Front
Salesforce Service Cloud
Zoho Desk
Intercom
Tactful.ai
ConversioBot
Autochat.io
Intercom
ChatbotPack.com
Chatfuel
Freshdesk
Reamaze
Tactful Unified Cognitive Customer Experience Platform (UCX) is next-generation customer experience technology, using state-of-the-art artificial intelligence and omnichannel technology we help businesses boost customer retention by up to 60%, channel conversion by up to 250%, and productivity by up to 80%.
Tactful UCX helps businesses achieve this by delivering the following four technology pillars: 1- Omnichannel engagement technology, delivering a consistent experience across all touch-points that results in great customer satisfaction and retention 2- Central customer experience management system, boosting operational excellence, productivity, and visibility 3- End-to-end customer experience augmentation using multi-lingual AI and workflows automation, boosting productivity and customer satisfaction 4- Customer 360-view and business intelligence empowering continues improvement and uncovering new business opportunities
HelpScout Tactful.aiNo HelpScout videos yet. You could help us improve this page by suggesting one.
As an online Customer Service agent I loved using Tactful UCX, I was predominantly a live chat agent so of course, Tactful's unified agent desktop was ideal for the needs of our customers. I particularly liked the saved reply feature, I could easily select a saved reply, personalize it, and then reply in a timely manner to customers.
Tactful UCX omnichannel live chat kept me on top of my game aiding me to own my skills, even juggling between 5 chats at the same time ensuring that all customers get a timely response and as mentioned above the saved reply feature was a lifesaver.
Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
ConversioBot - Transform your Websites Into Automated Leads & Sales Bots
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Autochat.io - Autochat helps E-commerce businesses increase their conversion and retention rates by engaging users with contextual, proactive & automated conversations throughout their purchase journey.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.