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HelpScout VS Duo Security

Compare HelpScout VS Duo Security and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Duo Security logo Duo Security

Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Duo Security Landing page
    Landing page //
    2023-09-26

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Duo Security videos

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What is DUO Security 2FA and How it Works With Windows Remote Desktop

More videos:

  • Review - Powerful New Features from Duo Security
  • Review - An Introduction to Duo Security

Category Popularity

0-100% (relative to HelpScout and Duo Security)

HelpScout

Duo Security

Help Desk
100 100%
Help Desk
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Two Factor Authentication
0 0%
Two Factor Authentication
100% 100

User comments

Share your experience with using HelpScout and Duo Security. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Duo Security

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Duo Security Reviews

20 Identity Management Solutions You Should Know
Used by WhatsApp and Etsy, Duo Security was designed with modern companies in mind. That means it prioritizes speed. The DuoMobile app, for instance, simplifies multi-factor authentication. Users can merely tap on a push notification instead of typing in an SMS code to complete their login. Duo also allows for a modern, mobile-friendly work culture by letting organizations...
Source: builtin.com

Social recommendations and mentions

Based on our record, Duo Security seems to be a lot more popular than HelpScout. While we know about 31 links to Duo Security, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Duo Security mentions (31)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Duo.com — Two-factor authentication (2FA) for website or app. Free for ten users, all authentication methods, unlimited, integrations, hardware tokens. - Source: dev.to / 3 months ago
  • Additional computer log-in protection
    You could use Duo - https://duo.com/. It can be set to require MFA when logging in locally or only when logging in via RDP (or both). It's free for up to 10 users. Source: 11 months ago
  • [Data-Mining] Upcoming tunnels from the May 23 patch
    A quick google tells me that Duo is a 2FA service from Cisco. Maybe that's what Anet is using to manage the 2FA in the launcher behind the scenes? Source: 11 months ago
  • what do you use for ssh brute force protection: fail2ban or sshguard ? or something else ? for ubuntu and fedora
    I have Duo (https://duo.com) enabled on my internet facing SSH server. It sits behind sslh on port 443 and uses public key authentication only. Source: 12 months ago
  • Duo MFA with Serverless API Gateway for authentication
    Our organization uses Duo, which is an MFA tool that competes with Okta. I created a serverless application with API Gateway and Lambda that gives users access to Salesforce resources where they can directly update records. This was a workaround for getting around Salesforce community clouds expensive community licenses. Source: about 1 year ago
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What are some alternatives?

When comparing HelpScout and Duo Security, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Authenticator - Google Authenticator is a multifactor app for mobile devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Authy - Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Okta - Enterprise-grade identity management for all your apps, users & devices

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