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HelpScout VS Authy

Compare HelpScout VS Authy and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Authy logo Authy

Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Authy Landing page
    Landing page //
    2021-10-05

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Authy videos

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How to Use Authy To Keep Your Data Safe

More videos:

  • Review - GOOGLE AUTHENTICATOR vs. AUTHY - (AUTHY WON)
  • Review - Productivity Tuesday Ep#4 -- Authy Two Factor Authentication

Category Popularity

0-100% (relative to HelpScout and Authy)

HelpScout

Authy

Help Desk
100 100%
Help Desk
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Two Factor Authentication
0 0%
Two Factor Authentication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Authy

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Authy Reviews

7 Best Google Authenticator Alternatives For Android And iOS
And another big difference that it provides over the Google Authenticator is the Authy passcode. Using this code, no one will be able to browse through all your codes.
Source: www.techuntold.com
The Best Authenticator Apps for 2023
One of Twilio Authy’s big advantages is encrypted cloud backup. However, it’s somewhat concerning that you can add the account to a new phone using “a PIN code sent via a call or an SMS,” according to Authy’s support pages. There’s also an option to enter a private password or passphrase that Authy uses to encrypt login info for your accounts to the cloud. The password is...
Source: www.pcmag.com
Top 6 Google Authenticator Alternatives in 2023
Although most alternatives to Google Authenticator are completely free but potentially relatively limited in terms of options, Duo can offer you a lot if you’re willing to pay for it. The free option, which Cisco advises is aimed towards individuals and very small teams, is most comparable to what Google offers and will be enough for many, though it faces stiff competition...
Source: www.techrepublic.com
Is Authy better than Google Authenticator?
.large-mobile-banner-1-multi-842{border:none!important;display:block!important;float:none;line-height:0;margin-bottom:3px!important;margin-left:0!important;margin-right:0!important;margin-top:3px!important;min-height:250px;min-width:300px;padding:0;text-align:center!important}But to avoid this problem entirely, make sure to add Authy to any devices you want and then Disable...
Source: shieldplanet.com
The Best 2FA Apps 2021: Locking Down Your Online Accounts
As far as website support goes, Authy 2FA tokens work with any service that accepts TOTP-based authenticator apps. Authy even maintains a database of services it supports, complete with step-by-step instructions for how to enable 2FA on those services. In addition to password managers like Keeper, cloud storage like Box and encrypted email services like ProtonMail, Authy...
Source: www.cloudwards.net

Social recommendations and mentions

Based on our record, Authy seems to be a lot more popular than HelpScout. While we know about 139 links to Authy, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Authy mentions (139)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Authy - Two-factor authentication (2FA) on multiple devices, with backups. Drop-in replacement for Google Authenticator. Free for up to 100 successful authentications. - Source: dev.to / 3 months ago
  • Ask HN: What 2FA iOS app do you use?
    Https://authy.com/ Acquired by Twilio. I'm not even sure if they still update it, last blog post was 3 years ago. - Source: Hacker News / 5 months ago
  • How to Set Up 2FA on Your BitStarz Account
    2FA apps such as Google Authenticator and Authy randomly generate a code every minute or so, which is matched to a specific key associated with your login. In essence, this means that whenever a login asks for your 2FA code, it knows which number to expect and will only unlock if that correct number is entered. Source: 6 months ago
  • How can I avoid MFAuthenticator?
    You can also set up the Authy authenticator app on a PC, so you don't have to use a mobile app at all, but use a PC app instead :). Source: 10 months ago
  • Coworker refused to use a second factor for his Azure Global ADM bcs he doesn‘t need a „Gadget“ like a FIDO key.
    Check out authy. It's considered less secure than other device-specific OTP solutions, but it's better than not using it. Source: 12 months ago
View more

What are some alternatives?

When comparing HelpScout and Authy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Authenticator - Google Authenticator is a multifactor app for mobile devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Duo Security - Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Azure Multi-Factor Authentication - Azure Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process.

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